Hoppy April, folks!
Spring has sprung and it’s time for our callout for April submissions! Make sure to bounce over to the callout post this weekend to vote for what you’d like to see included in these updates. Here’s what we have for today:
Forum - Alexa Person Detection Triggers on some Wyze Cam v3s with Cam Plus Lite have disappeared for new activations for some users. They are still present for some people or those who previously set them up
We’re still waiting for feedback for this one! Here’s the info from last week:
It sounds like this issue is generally fixed but some folks reported issues with Wyze Cam v2. Could you please try re-linking the Wyze skill to see if that helps? Please keep us posted!
Reddit - Wyze Cam v3 Pro and Wyze Cam Pan v3 30-second forward and back Playback buttons skip random hours
This is still in beta and we’ve generally been hearing positive feedback about this being resolved! Please take some time to test this feature and give us insight into your experience if you’re in our beta group.
Core - Wyze Cam Pan v3 detection zones not working
We’re still working with our engineers to identify a good fix for this issue. We’ll keep you posted! But in the meantime, we’re working on connectivity difficulties some folks have reported with this product. We’ll return to the motor drift issue after we get the connection stabilized. We appreciate your patience.
- Let’s Take a Look at Some Previous Submissions -
Reddit - Event recordings are skipping/stuttering
We slowed down the .4054 firmware gradual release as we check on some reports from community members. The people that have this update are telling us that this issue is resolved! If you’re using this firmware, have you encountered the dropped frames/time travel issue since updating? Please let us know!
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)
This is in beta! If you’re a beta tester, please try out the new firmware and give us feedback about it.
Core - Playback stutters when selected for the first few seconds of Playback from the microSD card
This is also on the firmware that just went into beta testing! Beta folks, please put it through its paces and let us know how the new build performs.
Discord - Wyze Cam v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later
We believe we’ve identified a possible cause of this problem! We’re still testing it internally and will send the fix to external beta later.
Reddit - Wyze Cam Pan v3 does not return to set home position
We don’t have further updates on this one yet. We’re still testing possible fixes from our side and are currently focusing on the reported connectivity difficulties.
Core - Cameras appear offline in the app, though they are online and viewable
No further update here! We have the design ready for the health checker that will help with this issue. It won’t be in the next release but we have it in the pipeline for a future firmware release.
- Updates For Dormant Topics -
Wyze Sense Hub Events not showing the correct time
We’re experimenting with a proposed cloud solution but can’t offer a timeline yet.
Greater control over marketing pop-ups in the Wyze app
No further update for this one yet. We’re working on a toggle for improving control over marketing messages in the Wyze app. We’re also working on auditing what we send and when as well as a duplicate data cleanup initiative that will help ensure that messages sent to folks are more relevant to them. We’ll provide more information as we move forward.
Thanks for tuning in! Please remember to jump over to vote for new Fix-It Friday submissions this weekend. Have a great weekend!