Fix-It Friday 3/3/2023

Thanks for following up Jason.

I have re-linked the Wyze skill to Alexa.
That fixed one of them. Still have one V2 showing the “Person detection is currently unavailable. Please check your Wyze app to learn more.” message.
I checked my Wyze app. I did not learn more.

I removed the camera from Alexa and had it re-discovered. Still not working.
I’ll experiment a bit more. It’s not a big deal to me, just mentioned it in case other’s have the same issue.

Statements like this give me a chuckle.
I agree, it should work. :grin:

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Are they both on the same firmware?

I chuckle at that also. ‘It should work’ never sounds very reassuring.

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Same here, but I have to admit I am also guilty of using this statement. Technology can be some unpredictable (even though it’s following commands exactly as written), that it’s easier to say it should work.

I mostly agree with this…though it can be a complex discussion. There are also physical factors that come into play sometimes that affect the code. For example, the famous origin of the term bug resulted because a moth got trapped in a relay in Harvard’s Computation Laboratory in 1947, causing an error, which they then started to call a “bug” because it was literally a bug causing the technology to be unpredictable. This can be expanded with the degradation of other hardware, etc. Plus memory leak issues or signal interference or many other things, But arguably what you say is ultimately still true even in all of those cases…it is still following commands exactly as written…it just wasn’t written with a solution for all of those other potential obstacles. So yes, ultimately I agree, :slight_smile:

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Yes.
Firmware: 4.9.9.1851
Plugin: 2.40.0.4
MAC: 2CAA…

The same as at least one V2 camera that works with PD in Alexa.

Yep, that’s exactly what I meant :slight_smile:

People often get mad at their computers for being unpredictable or not following directions, even though it was a human that wrote those incorrect directions :rofl:

But with so so so many variables in a modern system, it’s impossible to account for all of them.

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Hello, everyone! :grinning:

Next week is the new callout for Fix-It Friday submissions! Please start thinking about what you’d like to vote for for the April entries. Here are today’s Fix-It Friday updates:

:thinking: Forum - Alexa Person Detection Triggers on some Wyze Cam v3s with Cam Plus Lite have disappeared for new activations for some users. They are still present for some people or those who previously set them up :thinking:

It sounds like this issue is generally fixed but some folks reported issues with Wyze Cam v2. Could you please try re-linking the Wyze skill to see if that helps? Please keep us posted!

:frowning_face: Reddit - Wyze Cam v3 Pro and Wyze Cam Pan v3 30-second forward and back Playback buttons skip random hours :frowning_face:

This fix is on the 2.41 app release that just went into beta and the results so far are promising! Beta testers, please give it a try and let us know how it goes!

:face_with_thermometer: Core - Wyze Cam Pan v3 detection zones not working :face_with_thermometer:

We’re still working with our engineers to identify a good fix for this issue. We’ll keep you posted!.

- Let’s Take a Look at Some Previous Submissions -

:clock12: Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :clock12:

This is in beta! If you’re a beta tester, please try out the new firmware and give us feedback about it.

:nerd_face: Core - Playback stutters when selected for the first few seconds of Playback from the microSD card :nerd_face:

This is also on the firmware that just went into beta testing! Beta folks, please put it through its paces and let us know how the new build performs.

:face_holding_back_tears: Reddit - Event recordings are skipping/stuttering :face_holding_back_tears:

The .4054 firmware update is now available for everyone and we’re hearing that this issue is resolved! If you’re using this firmware, have you encountered the dropped frames/time travel issue since updating? Please let us know! Otherwise, we’ll remove this update from our list next week.

:crescent_moon: Discord - Wyze Cam v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later :crescent_moon:

We believe we’ve identified a possible cause of this problem! We’re testing it internally and will send the fix to external beta later.

:house: Reddit - Wyze Cam Pan v3 does not return to set home position :house:

We don’t have further updates on this one yet. We’re still testing possible fixes from our side.

:sob: Core - Cameras appear offline in the app, though they are online and viewable :sob:

We have the design ready for the health checker that will help with this issue. It won’t be in the next release but we have it in the pipeline for a future firmware release.

- Updates For Dormant Topics -

:face_with_thermometer: Greater control over marketing pop-ups in the Wyze app :face_with_thermometer:

No further update for this one yet. We’re working on a toggle for improving control over marketing messages in the Wyze app. We’re also working on auditing what we send and when as well as a duplicate data cleanup initiative that will help ensure that messages sent to folks are more relevant to them. We’ll provide more information as we move forward.

:mantelpiece_clock: Wyze Sense Hub Events not showing the correct time :mantelpiece_clock:

We’re verifying if the proposed solution would work and don’t have further updates yet. We’ll keep providing updates for you!

Thank you, everyone! We look forward to seeing you next week for Fix-It Friday!

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My cam pan v2 is stuck on a solid red light. I have done all the things the forums have mentioned and still not working. What’s my next steps?

Hoppy April, folks! :grinning:

Spring has sprung and it’s time for our callout for April submissions! Make sure to bounce over to the callout post this weekend to vote for what you’d like to see included in these updates. Here’s what we have for today:

:thinking: Forum - Alexa Person Detection Triggers on some Wyze Cam v3s with Cam Plus Lite have disappeared for new activations for some users. They are still present for some people or those who previously set them up :thinking:

We’re still waiting for feedback for this one! Here’s the info from last week:

It sounds like this issue is generally fixed but some folks reported issues with Wyze Cam v2. Could you please try re-linking the Wyze skill to see if that helps? Please keep us posted!

:frowning_face: Reddit - Wyze Cam v3 Pro and Wyze Cam Pan v3 30-second forward and back Playback buttons skip random hours :frowning_face:

This is still in beta and we’ve generally been hearing positive feedback about this being resolved! Please take some time to test this feature and give us insight into your experience if you’re in our beta group.

:face_with_thermometer: Core - Wyze Cam Pan v3 detection zones not working :face_with_thermometer:

We’re still working with our engineers to identify a good fix for this issue. We’ll keep you posted! But in the meantime, we’re working on connectivity difficulties some folks have reported with this product. We’ll return to the motor drift issue after we get the connection stabilized. We appreciate your patience.

- Let’s Take a Look at Some Previous Submissions -

:face_holding_back_tears: Reddit - Event recordings are skipping/stuttering :face_holding_back_tears:

We slowed down the .4054 firmware gradual release as we check on some reports from community members. The people that have this update are telling us that this issue is resolved! If you’re using this firmware, have you encountered the dropped frames/time travel issue since updating? Please let us know!

:clock12: Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :clock12:

This is in beta! If you’re a beta tester, please try out the new firmware and give us feedback about it.

:nerd_face: Core - Playback stutters when selected for the first few seconds of Playback from the microSD card :nerd_face:

This is also on the firmware that just went into beta testing! Beta folks, please put it through its paces and let us know how the new build performs.

:crescent_moon: Discord - Wyze Cam v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later :crescent_moon:

We believe we’ve identified a possible cause of this problem! We’re still testing it internally and will send the fix to external beta later.

:house: Reddit - Wyze Cam Pan v3 does not return to set home position :house:

We don’t have further updates on this one yet. We’re still testing possible fixes from our side and are currently focusing on the reported connectivity difficulties.

:sob: Core - Cameras appear offline in the app, though they are online and viewable :sob:

No further update here! We have the design ready for the health checker that will help with this issue. It won’t be in the next release but we have it in the pipeline for a future firmware release.

- Updates For Dormant Topics -

:mantelpiece_clock: Wyze Sense Hub Events not showing the correct time :mantelpiece_clock:

We’re experimenting with a proposed cloud solution but can’t offer a timeline yet.

:face_with_thermometer: Greater control over marketing pop-ups in the Wyze app :face_with_thermometer:

No further update for this one yet. We’re working on a toggle for improving control over marketing messages in the Wyze app. We’re also working on auditing what we send and when as well as a duplicate data cleanup initiative that will help ensure that messages sent to folks are more relevant to them. We’ll provide more information as we move forward.

Thanks for tuning in! Please remember to jump over to vote for new Fix-It Friday submissions this weekend. Have a great weekend!

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Here is a link to next month’s callout!

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