Thank you for the clarification. When I got an email saying it was closed, I made a bad assumption. So it seems there is no feedback loop to make the customer aware the issue is still open and it is being worked on? Hopefully that isn’t the case and I just missed something.
Thanks.
Hi @WyzeJasonJ, I confirm WCO cooling down for 1 minute despite “no cooldown” selected and Cam Plus enabled – Log ID: 1349414.
Thanks.
I just wanted to know if there is an update on the Google Home streaming not working, It was on the Fix-It-Friday until January and then it got dropped, I’m still unable to connect to my cameras using Google Home or Google Hub even with the recommended troubleshooting.
This is the last update I saw back in January:
Reddit - Unable to stream cameras in Google Home
The Google Home app not viewing live streams is a bug on the Google Home app and they’re working on it now. For Google Nest devices not viewing streams, please try re-pairing the connection between Wyze and Google Home. If that doesn’t work, please let us know by contacting support and opening a ticket as we will need to get your account info to troubleshoot further. After opening the support ticket, please post the ticket number here.
It got dropped because the bug was on Google’s side and they were not giving us any updates. I am trying mine in Google Home right now and all my Wyze devices show as offline on the main Google Home page even though when I click on them they work, except for cameras, when I click on those they attempt to connect then after a minute I get Live video unavailable. My guess is Google has not fixed the issue.
Thanks for the response, I have submitted a support request to Google, maybe if all of us do they will give it some attention.
Howdy everyone, 
We do not have a whole lot of new information this week because some items are still in internal testing, but we are getting closer to a resolution with many of them. So here is our Fix-It Friday update:
Forum - Wyze Cam Outdoor has a forced cooldown period of 1-minute even with Cam Plus and “No Cooldown” setting enabled
We are still looking into this but would like some more logs when it happens. Here is how to send one:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Reddit - Event Notifications are doubled and missing thumbnails
Good news, we deployed a cloud change that should have fixed this. Can you let me know if you are still experiencing this issue. If not, we will remove it next week.
Core - No Events showing on the Events tab
I know this is not affecting everyone, but it is affecting quite a few. Those of you affected by this could you please reply letting me know, submit a log and get me the log number so we can get this resolved.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Wyze Sense Hub not reconnecting on its own
We are looking into these reports and I will have an update when we know more.
- Let’s Take a Look at Some Previous Submissions -
Core - Wyze Cam Pan v3 pan/tilt control issues
We could really use some more logs for this one if this is still affecting you since we are still unable to reproduce it internally. If it is affecting you, let us know. Here is how:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Forum - Wyze Cam v3 Pro floating window not working for everyone
We have found the cause of this and should have it fixed in an upcoming app release.
Discord - Wyze Video Doorbell time stamp jumps around
Is this still happening to you? If so, please let us know. If I don’t hear anything, we will remove it next week.
Reddit - microSD playback button is grayed out on Event Viewer
We think we have located the cause on the Wyze Cam Pan v3 and hope to have it resolved soon. If it is affecting you on other cameras, please submit a log and let me know the model of the camera and the log number.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Wyze Cam v3 not loading in group view
We should have some improvements coming in the upcoming 2.50 release.
Core - Wyze Video Doorbell v1 notifications have images turned 90 degrees
This should be resolved in the upcoming 2.50 app release.
Forum - Wyze Thermostat drops offline often
We have found a possible solution for this and are working to get it in an upcoming firmware release.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We are still looking into the information you have provided, I will pass along an update when I know more.
Reddit - Wyze Cam Pan v3 does not return to set home position
We released a beta that is a step towards fixing the waypoint drift issue. This beta will not change the current experience, but will give us some data needed to get to that point. Thank you for your patience.
Reddit - Event playback in the app is stuttering
The fix will be entering QA testing soon. I will let you know when I have some more information.
Reddit - No audio playback on Wyze Cam v3 when connected to Wyze Cam Floodlight accessory
This is wrapping up QA testing soon and if the results are good we should have it in the next firmware release.
Forum - Video Playback stutters on Wyze Cam v3 and Wyze Cam v3 Pro when record sound is turned off in settings
This fix will be entering QA testing soon. I will let you know when I have some more information.
Forum - Status light not displaying correctly on Wyze Cam v3 and Wyze Cam v3 Pro
This is still in QA testing and should be finishing up early next week, if all goes well we should have it in the next firmware release.
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
QA testing will be wrapping up early next week and if things go well it should be merged into the next firmware release. Thank you for your continued patience.
See you next week. Have a great weekend everyone.
FYI, Mine also show as offline, but when I click on the cameras they do load and I see the video.
I tried 2 different cams and neither loaded, I have many more but did not have time to go through all of them lol.
I tried in the afternoon from out of home and they all just said “can’t reach camera” regardless of how many times I tried or reconnected, I tried right now connected to my local network and all the v3 cameras worked, some on the first try, some after clicking “try again”, including those with a floodlight or a lamp socket. The VDBv1 worked once and then stopped working. None of the pan cams (v2 or v3) worked. Seems to be affected by the type of camera.
Just to clarify, I have never had issues controlling lights, plugs or switches, they all work fine. It’s just streaming from the cameras that won’t work.
My video doorbell timestamp runs slow when I view the “go live” video.
Like watching a video in slow motion.
The slow time happens on both my phone and tablet.
Events play normally.
The mywyze.com/live web site video, time runs normally.
Doorbell v2
Firmware 4.51.1.8444
Plugin Ver. 2.49.0.13
Ticket: 3445025
Hi there Jason, i had just post a thread of a question. My notification used to show a picture on my phone when it would detected movement. I did submit a log ticket about it. It used to show a picture before and i thought formating my SD card would fix it but it didnt. Would you know about this? My other came shows a still pic when i get movement, which is a Cam V3. The Cam Pan V2 is not showing any still picture when the notification pops up on my phone.
LogID: 1348760
V3 bought from Costco, setup in 2024.
Playback problem.
Log ID: 1352952
This is my #1 issue with Wyze right now. My HMS hub is completely unreliable when it comes to maintaining a connection/reconnecting after an error state such as losing power and that’s not acceptable for a home security device. It seems to happen at least once a month where I randomly notice it’s offline and have to reboot it.
Thanks for posting this, I recently turned off sound recording on my v3 pro and noticed the stuttering playback in events but didn’t connect the dots. I’ll turn sound recording back on to see if that solves the problem! Thank you.
Hello Everyone,
Normally we have a Fix-It Friday update today, but we are going to adjust a few timelines as I will be taking some time off, I will be out starting March 27th and return on April 8. Here are the updated timelines for the next few weeks.
March 26th - This will be our next update as I am looking into what fixes may be in beta and what did not make it yet.
March 26th - I will also post the Callout for new Issues for the month of April, this will give more time to post and vote on issues than normal so maybe we can surface more bogs and get more votes than usual.
April 8th - I will tally up all the issues and votes and get any updates from you to the engineers
April 12th - This will be our next full update after the one on March 26th and hopefully by then we can have some of these knocked off the list.
I do apologize for the adjusted timelines.
Jason
I get a “MicroSD Card Not Found” message when I click the “Playback” button in the Events page. I’m only able to view event videos from the MicroSD card when I click on “View Playback” in the Livestream of the cam. This started after I installed Wyze app version 2.50 for Android.
Wyze Cam Pan v2
Log ID: 1359778
I’ve had the same problem on a new V3 set up 12 March 2024 with the 2.49 iOS app. There are many other post about the same issue. Other members have the playback button that is grayed out and not functional.
I’m still waiting for Wyze to fix the “No Cooldown” issue for the Outdoor V2.
I have 5 Wyze cameras with Cam Plus and I’m about to replace them with another manufacturer if it not fixed soon. This has been a problem since the November 2023 update.
This is a known issue and reported to Wyze Support by many others, including myself.
#MeToo
It is already listed as the winning high-impact issue for March. They said they would like people to submit logs for this issue:
We will continue to get reports on this issue until it is resolved. If anyone hasn’t submitted a log for it, post the log number in here and tag Jason so he can send it to the devs.
