Playback icon is greyed out when viewing any events in the event section using new v3 black camera (purchased in Jan, 2024)

[StevenA]

Many of us have already submitted Logs for the Events Playback issue with v3 cameras, but it looks like Wyze is requesting more Logs.

@WyzeJasonJ

Reddit - microSD playback button is grayed out on Event Viewer

We think we have located the cause on the Wyze Cam Pan v3 and hope to have it resolved soon. If it is affecting you on other cameras, please submit a log and let me know the model of the camera and the log number.

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.