Howdy everyone, 
We do not have a whole lot of new information this week because some items are still in internal testing, but we are getting closer to a resolution with many of them. So here is our Fix-It Friday update:
Forum - Wyze Cam Outdoor has a forced cooldown period of 1-minute even with Cam Plus and “No Cooldown” setting enabled
We are still looking into this but would like some more logs when it happens. Here is how to send one:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Reddit - Event Notifications are doubled and missing thumbnails
Good news, we deployed a cloud change that should have fixed this. Can you let me know if you are still experiencing this issue. If not, we will remove it next week.
Core - No Events showing on the Events tab
I know this is not affecting everyone, but it is affecting quite a few. Those of you affected by this could you please reply letting me know, submit a log and get me the log number so we can get this resolved.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Wyze Sense Hub not reconnecting on its own
We are looking into these reports and I will have an update when we know more.
- Let’s Take a Look at Some Previous Submissions -
Core - Wyze Cam Pan v3 pan/tilt control issues
We could really use some more logs for this one if this is still affecting you since we are still unable to reproduce it internally. If it is affecting you, let us know. Here is how:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Forum - Wyze Cam v3 Pro floating window not working for everyone
We have found the cause of this and should have it fixed in an upcoming app release.
Discord - Wyze Video Doorbell time stamp jumps around
Is this still happening to you? If so, please let us know. If I don’t hear anything, we will remove it next week.
Reddit - microSD playback button is grayed out on Event Viewer
We think we have located the cause on the Wyze Cam Pan v3 and hope to have it resolved soon. If it is affecting you on other cameras, please submit a log and let me know the model of the camera and the log number.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Wyze Cam v3 not loading in group view
We should have some improvements coming in the upcoming 2.50 release.
Core - Wyze Video Doorbell v1 notifications have images turned 90 degrees
This should be resolved in the upcoming 2.50 app release.
Forum - Wyze Thermostat drops offline often
We have found a possible solution for this and are working to get it in an upcoming firmware release.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We are still looking into the information you have provided, I will pass along an update when I know more.
Reddit - Wyze Cam Pan v3 does not return to set home position
We released a beta that is a step towards fixing the waypoint drift issue. This beta will not change the current experience, but will give us some data needed to get to that point. Thank you for your patience.
Reddit - Event playback in the app is stuttering
The fix will be entering QA testing soon. I will let you know when I have some more information.
Reddit - No audio playback on Wyze Cam v3 when connected to Wyze Cam Floodlight accessory
This is wrapping up QA testing soon and if the results are good we should have it in the next firmware release.
Forum - Video Playback stutters on Wyze Cam v3 and Wyze Cam v3 Pro when record sound is turned off in settings
This fix will be entering QA testing soon. I will let you know when I have some more information.
Forum - Status light not displaying correctly on Wyze Cam v3 and Wyze Cam v3 Pro
This is still in QA testing and should be finishing up early next week, if all goes well we should have it in the next firmware release.
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
QA testing will be wrapping up early next week and if things go well it should be merged into the next firmware release. Thank you for your continued patience.
See you next week. Have a great weekend everyone.