I bought 2 v3 cam and set them up last night. Everything went will but when I went into the event tab and picked an event video. The playback button is grey out. I turned my iphone to landscape and the playback button is working. However, when I press the playback button, it tells me the “MircoSD card not found”. But this is strange, I have a 128gb sd card in both camera. I even tried a 32gb card and it still the grey out playback. Both the new v3 cam is not on Cam Plus. Will this be fix anytime soon? Thanks

I have a similar issue. 5 v3 cameras had already been added to the app and all able to view playback from the sd cards. I took one offline for a while and in the interim updated the app & firmware of the remaining 4 to the latest(as of today). When I tried connecting the offline camera it would not connect AND after deleting could not re-add. So I flashed via SD card to the latest firmware and it did finally connect, except NOW the playback button is greyed out. What the h3LL???

I have the same problem [Screenshot_20240304_201215_Wyze]

I have the same issue: The Playback icon is greyed out when viewing any events in the event section using new v3 black camera (purchased in Jan, 2024). Using latest firmware version 4.36.11.8391 with Cam Unlimited and a 128 GB Sandisk MicroSD card (also tried 2 others). Recorded video playback works fine when using the “view playback” button in camera’s live view (available in home section). No errors are reported on my android app other than the greyed out playback button. When I check events on my Ipad (using IOS version of app), I get an error that “MicroSD Card not found. You will need a MicroSD card to view locally stored video”. I have tried 3 known good MicroSD cards, formatted them and rebooted camera and issue still persists. This issue only affects my new V3 black camera purchased in Jan 2024. All of my 5 other V3 cameras work fine. I was a big fan of Wyzecam, but I am getting sick and tired of submitting detailed troubleshooting steps for every new camera that I purchase and waiting for a solution (I have had different issues with at least 3 new cameras that required detailed troubleshooting on these forums). It seems like new issues are being introduced with each new firmware or app update. I will return this camera to Amazon and try a new one. If that doesn’t work, I will be reporting my negative experience with this issue on my Amazon Canada review.

I had similar issues recently and the fix was to delete the app (in my case - from my iPad) and all data, then reinstall the app. Would not have believed that was a fix - but turns out it was a miracle cure

I saw this on the March Fix-it Friday thread. “Reddit - microSD playback button is grayed out on Event Viewer*** :floppy_disk: We have located the root cause and are hoping to have the fix in the next app release.” [image]Fix-It Friday - 3/1/2024 :floppy_disk: Reddit - microSD playback button is grayed out on Event Viewer :floppy_disk: We have located the root cause and are hoping to have the fix in the next app release.

If you have not submitted a Log for the v3 Playback issue, please do so to help the Wyze Team. [image]Fix-It Friday - 3/1/2024 Reddit - microSD playback button is grayed out on Event Viewer :floppy_disk: We think we have located the cause on the Wyze Cam Pan v3 and hope to have it resolved soon. If it is affecting you on other cameras, please submit a log and let me know the model of the camera and the log number. In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

I just tried this by deleting and reinstall the app. It still not working for me.

Please note, this issue I have is only for the v3 cam (black) and not the Wyze Cam Pan v3. Thanks

My post 4 posts above indicates Wyze has located the problem with the Pan v3. WyzeJasonJ would like us to submit a Log for other affected cameras (like the regular v3), post the Log number on this forum with WyzeJasonJ tagged on the posting. Here is my post from 3 days ago. [image]Playback button greyed out Here is my log number from above. It a regular V3 camera. I had to update firmware about 4 times to get finally get to 4.36.11.8391. Log ID number is. 1346616

V3 Cam - Grey out PLAYBACK not working (2024-02-25)

Wyze App

StevenA March 18, 2024, 1:22am 11

If you have not submitted a Log for the v3 Playback issue, please do so to help the Wyze Team.

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V3 Cam - Grey out PLAYBACK not working (2024-02-25)

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