Cam Pan V3 disconnection issue & Doorbell V2 disconnection issue. Happened yesterday, submitted logs. Ticket#'s
1228437
1228332
(I’ll note that the Cam Pan I haven’t upgraded firmware on did not disconnect.)
1 Like
Howdy!
We have a new batch of Fix-It Friday updates for all y’all. Thank you for voting for the submissions! Let’s get started.
Core - Wyze Video Doorbell v2 press does not bring the device up on Google Hubs as Wyze documentation says it will
Google Home doesn’t officially support the trait for doorbell press operations. We aren’t able to implement the integration between Wyze Video Doorbell press triggers and Google Home Hub. If Google releases a new trait for doorbells in the future, we will add that integration. In the meantime, we’ll update that documentation. Thanks for calling this to our attention!
Reddit - Latest Pan Cam v3 firmware (or iOS app update) breaks microSD card button We’re looking into this and first checking the recently released firmware to see if a change there impacted microSD card function. If you’re experiencing this, please send us a log! Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Facial Detection is not working on lots of cameras for people who have Cam Plus Unlimited
We are looking into Friendly Faces issues and will stabilize the experience ASAP. Could you please tell us which camera models aren’t working with Friendly Faces?
Forum - Thumbnail show not working consistently on Wyze Cam v3 cameras
We are investigating this and will let you know if we have follow-up requests.
- Let’s Take a Look at Some Previous Submissions -
Forum - Wyze Cam v3 Pro status light is not working properly, light will turn on when motion is detected but not recording and according to documentation it is only supposed to turn red when recording
This fix went through beta testing and was included in the 4.58.11.7357 release earlier this week. If you are still having this issue, please tell us! We’ll remove this entry from our list next week if we don’t hear about ongoing issues on the updated firmware.
Reddit - Unable to stream cameras in Google Home
If you’re experiencing this issue, could you please let us know if you have Cam Plus on those cameras? We have found an improvement to make for 3rd party integrations and we’re working on that with Google now. We aren’t sure when they’ll be able to put a fix in yet, but we’ll keep you posted!
Discord - When listening to music and then viewing a camera group, the music stops for a few seconds and then plays again even with audio turned off in the group
We’re continuing to work on the platform unity portion of this. In the meantime, we’d also like to check into the Android disconnection issue with 3rd party music apps! If you’re experiencing this, please give us your phone model, OS version, and what app is having trouble. We checked with a few Android users and are currently unable to reproduce this problem ourselves.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We’re wanting to check this out and could use the MAC address to check logs! Please send your camera MAC (Wyze app > Livestream > Camera Settings > Device Info) in a support ticket through support.wyze.com and then provide the ticket number to us. We’ve been checking on the submitted logs and will share more info when we have it!
Discord - Camera time and notification time do not match 
This can be resolved manually by changing your cell phone’s time zone to a different one, leaving it in the other time zone for 5 - 10 minutes, and then changing it back. But we’ve heard that this needs to be done each time some of you go into different time zones. We’re trying to put in a more permanent fix and could use your assistance! If this happens to you again after doing this workaround, please submit logs and a screenshot with both times displayed. We’ll have the developers take a look! Here are the log instructions:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.
Reddit - Event playback in the app is stuttering
We could use some screen recordings for this problem! When we are through our security updates, we’ll begin work on resolving this. Thanks for your patience!
Reddit - Wyze Cam Pan v3 does not return to set home position
We have identified other bugs on the firmware that addresses the Waypoint drift issue. Because of this, we haven’t been able to go to beta yet. Due to the security patches that we’ve been allocating our resources to, we have a pushed back timeline for beta. Our most recent plan shows the beta release beginning around the end of November. As always, we’ll keep you in the loop about any changes!
Core - Error 3001 is happening on cameras such as Wyze Cam v2
We got a report of 3001 happening on updated cameras, so we’re looking into the logs for this. If this is happening to you, please let us know!
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA!
Thanks for your time! We hope you have a lovely weekend. See you next week for Fix-It Friday!
7 Likes
What about the app bug preventing people from adding devices? That seems critical to me.
4 Likes
As I understand it, they’ve already found the issue and it should be included in the next App update.
Though, personally, I would expect that it should be considered for a critical “hotfix” release…but maybe it is mixed with other stuff that needs beta testing or something? IDK. I do know they found the cause and a solution at least from what I read publicly.
2 Likes
What about us still forced to learn Spanish?
1 Like
For me, I am having problems on the following Cameras:
- 4 out of 6 V3Pros (I finally got 2 of them to work at least once, but one of them still doesn’t work very often and the other 4 don’t work at all)
- Any FLPros (I have 6 and 6/6 do not work)
- Any Battery Cam Pros (I have 5 and 5/5 do not work)
- WCO’s (coming in an app update)
- VDBv2
Others confirm having problems with most of the above too.
I haven’t confirmed either way on:
- OG
- PanV3
- Pan V2 (I think it works on this)
I have gotten it to work consistently on:
- V2’s
- V3’s
- Pan V1
- VDBPro
But others report having issues with some of the ones that are working for me.
I’ve seen the posts from @WyzeJasonJ as well stating that they found a problem and that a fix is in the works. Isn’t that what Fix-It-Friday is all about? Voting on what should be a priority? Seems not being able to add devices would fit that description, no?
1 Like
For Friendly Faces–not working on V3, V2, Pan V1 and Pan V2.
Yes, if enough other people agree that it is the main problem they want addressed by Wyze, then it should make it into a FiF report/update. This issue will get addressed either way, but presumably, by the time Jason pulled the voting tally on Monday morning, it didn’t have more votes than the other issue that beat it out. I believe people kept voting/liking on the issue after Monday had passed…this happens a lot, but Jason almost always pulls the vote tally sometime on Monday and any votes after that don’t count even if people keep voting (unless Jason announces otherwise like he did last month).
Personally, I thought either the friendly Faces or the non-responsive V3Pro issue would win in the forum. But, I guess they already submitted a fix for the V3Pro issue, so it wasn’t needed for Fix-it-Friday, and Friendly Faces won in Discord, so they switched to the 3rd place runner in the forums, which I guess was the Thumbnail feature not working right.
Having said all that, I agree that the Bulb/plug issue is a MUCH more important issue, that deserves priority. I personally believe it deserves a Hot-Fix-update level priority. It would have been nice to have had that added as a bonus submission this month.
3 Likes
Yes, it should be top priority fix when you cannot add older plugs or older bulbs using the current app! I guess the fix is to buy the new plugs and new bulbs, and that is what I had to do this week (I really like the BR30 Color bulb).
Hallelujah, the grid is back. v2 firmware 4.9.9.2351, android app 2.46.0.368, Cam Plus Lite.
Didn’t do nuthin except give up. 
Howzabout you other fellers and gals?
@angus.black @gyzmo @others
Copacetic?
2 Likes
I’ve never experienced the box vs grid issue on my v2 cams. I’m running latest 4.9.9.2847 with some cams on Cam Plus and some on Cam Plus Lite.
2 Likes
I see all motion events (including persons detected) with a v2 on Cam Plus Lite. Cannot choose to see only persons detected that I can tell. I can watch and scrub around the thumbnail show, but tapping a thumbnail doesn’t play the full event (a Cam Plus promo displays instead) and the timeline is non-functional (no response when tapping an indexed event.)
2 Likes
Interesting. So, which thumbnails it plays is app coded depending on the subscription then. 
2 Likes
I guess. A ‘Congratulations, you’ve earned a new feature!’ screen popped-over the Events page when I accessed it this morning.
I fiddled with it sleepily for a little while. I don’t know that I’d totally trust my reporting. 
1 Like
mr. WyzeJasonJ we get 6 votes ? If you need someone to translate we can do it , is a very not funny.
Bummer, gyz. I have only one cam that was/is on the fritz.
Are you saying that the grid is ‘coming and going’ - ie, alternating between grid and box randomly - on those cams with the flaw?
1 Like
Yup, mine is back. Told Jason last week.
3 Likes