Happy October!
It’s time for spooky season. And what’s more scary than bugs? So please make sure that you pop over to the bug callout to vote for the submissions you want to see added to our list! Speaking of our list…
Reddit - Event playback in the app is stuttering
We’re still looking for logs and screen recordings for this one! If you’re experiencing this, could you please provide that documentation? Here are the log instructions:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.
Forum - Wyze Cam v3 Pro status light is not working properly, light will turn on when motion is detected but not recording and according to documentation it is only supposed to turn red when recording
We had some QA folks out last week, so the test hasn’t concluded yet. We’ll hopefully start the beta next week.
- Let’s Take a Look at Some Previous Submissions -
Core - Error 3001 is happening on cameras such as Wyze Cam v2
The 9.2351 firmware should now be available to everyone! Are you still having 3001 trouble with the update? Please let us know! Otherwise, we’ll remove this entry from our list next week.
Core - Cameras appear offline in the app, though they are online and viewable
This firmware is now available to everyone. Are you experiencing this problem even after the update? Please let us know! Otherwise, this section will be removed from future updates.
Core - Playback stutters when selected for the first few seconds of Playback from the microSD card
You should have the firmware that fixes this now! Are you still seeing this issue? If so, please let us know! We’ll stop posting updates for this submission next week if we don’t hear anything back.
Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight)
The update that fixes this went out to everyone last week. Do you still experience this problem? If so, please tell us! We’ll stop including this update next week unless we get reports of this problem continuing on the new firmware.
Forum - Wyze Sprinkler Controller schedule skipping days
We’re sorry, folks. This isn’t an issue that we’ve been able to reproduce or solve. We’re going to remove it from the update list. But if we find a solution later, we’ll make sure to let you know!
Facebook - Cam Plus subscribers unable to filter Events
Are folks continuing to run into this problem? If so, please tell us! We’re having trouble reproducing it from our end after changes were made earlier. We could use your help solving this if you’re experiencing it!
Forum - Wyze Cam v2 Detection Zone reverted to a box instead of a grid
We’ve heard that there are still folks experiencing this problem even after our fixes. If you are one of those people, please show us a screenshot and give us a log for this issue. We’re trying to track it down!
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.
Reddit - Wyze Cam Pan v3 does not return to set home position
We are still working on algorithm modification and testing. We’re going to check on the results soon. If the results are good, we hope to release the new firmware to beta later this month. If the results are not reaching our bar, we’re going to escalate this issue even further with the teams working on this problem. We appreciate your patience as we’ve worked on this stubborn problem and have been hearing your feedback.
Discord - Camera time and notification time do not match
We believe we’ve identified the root cause of this. In the meantime, please try manually changing your cell phone’s time zone to a different one, leave it in the other time zone for 5 - 10 minutes, and then change it back. We’ve heard back from customers that this workaround has helped with this problem. If this hasn’t worked for you, please let us know!
:cam_v3: Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory :cam_v3:
We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA! At this point, we’re still checking on the submitted logs.
Thank you for your attention! We look forward to sharing our new batch of October submissions next week. Don’t forget to vote on our bug callout this weekend!
Watch for the October call out for new issues coming later today!