Hello, when I attempted to load any sd card footage from my Floodlight Pro it just says “loading sd card stream” but never actually gets it to load. Occasionally it will glitch and just show the current view stream with the correct time stamp in the sd card play back.
App v.3.2.1(581)
Firmware: v2.2.1.1168
500mbsp mesh network
Wyze sd card
Any idea on how to resolve this?
Are you trying to do it away from home on Mobile data instead of on the same network?
I have some people reporting that there is a recent issue with remote connections to a FLPro. It could be related to that.
I am currently attempting to do it while on the same network.
I ended up contacting support because I have 3 separate issues with this device and they took the logs so we’ll see what happens
I am having the same issue with both of my floodlight pros. Hope they figure it out.
Same problem. Constant loading of SD card on Floodlight Pro. Other smaller Wyze camera V4 on same network has no issues with loading from SD Card.
@carverofchoice this is starting to look like it’s not an isolated issue… Wanted to make sure you saw the others with the same issue
Yeah, I’m also keeping an eye on this seemingly related thread:
Though that one seems to mostly be iOS related and livestreams, and this one seems to be mSD cards and Android. I can’t seem to replicate the issue though. I have 7 FLPros and they’re all connecting fine and working with the SD card (Android)…but there are several of you having the issue, so it’s obviously not an isolated incident. I just wish I had something concrete. I’ll try to get this and the other one on some radars anyway, including for the Product Manager.
Can you guys with the SD card issue try to connect again and then as soon as it fails, submit and post a log number in here? @ashtonwalky @cchenow114 @rkramm76
Also, if you already submitted a support ticket related to this issue, will you please post the support ticket number so I can refer them to that as well?
My support ticket number is 4138901. I ended up getting a replacement and I’m seeing the same issue with the new unit. Had a few other issues with it as well so that’s why I got the replacement.
Log id: 1664656
Just submitted the log posted here. My support ticket should include 2 logs as well if im not mistaken.
Submitted log. Number is 1664971. Thank you.
I turned mine off for an hour then back on. Didn’t remove SD card after about an hour later I checked to see if recording was working and it was.
@ cchenow114. I am seeing the SD recording being intact on the card but when I try to stream to the phone, I get a form of loading problem with the message being "“Loading SD Card Stream”. Here is an update showing green bar on the bottom right hand side of the screen (recording intact) and message overlaid that persists for several minutes…again, my V4 camera streams to phone on same network with no problem.
Not sure I would call this good news, but I am still happy to report that I was finally able to replicate this issue on one of my FLPros to join your group here! So maybe that’s good news for some of you that you have me onboard to confirm and more strongly advocate and test some things out. 
So now we have at least 4 of us that have experienced this issue and I have also passed it on to Wyze along with our logs so far as I said I would (even before I was able to replicate it). I don’t know why it’s only happening on one of my FLPros so far, and not all of them. I’ve tried a few things to see if I can resolve it, but haven’t found a solution yet. I don’t know if I’ll have any info back from Wyze to share, but I did let a couple of employees know, including the product manager. Though it is the weekend. We’ll just have to keep an eye on this. I’ll keep trying a few more things and see if I can find a way to restore the functionality on the one that is doing this. It does show me that it is recording correctly, just not allowing me to view the recordings through the app. I did try some other app versions and they appeared to still have issues too (even though they worked previously), so I think it might be related to the latest firmware update somehow
Anyway, I’ll keep an eye out for others reporting this too. Just thought I’d share I was finally able to also find one of mine having this issue and that I alerted some people about this.
I want wanted to add my name to the list of people experiencing this issue. I have four floodlight pros and all of them are experiencing this issue. I cannot view continuous recordings through the SD card, it just says “loading SD card stream” but never connects. I’ve been having this issue since the last firmware update, it literally started hours after the firmware update. I’ve been hoping for a new firmware release to address this bug but since I haven’t seen one I came looking on the forum, and glad to see I’m not alone. Really hope that this can be addressed ASAP as this is a huge security issue for us because event detection is not particularly consistent so sometimes things happen and it’s not recorded as an event. Not being able to refer back to the continuous recording is a major problem for us. I have reported the issue via the Wyze app with diagnostic logs, unfortunately I did not copy down the number.
Having the same issue for over a week. Did everything this to try to fix it from turning the power off and on. Restart. Format the card. Pulled the card out and took from one of my v3 cameras. Put the card in and never even got the ding ding. Yet when I put back my card in the v3 it sounds the ding ding. I have 2 floodlight pros and happened around the same time yet all my v3 are fine. I get the loading card thing but as you see in the photo this is what I’m getting.
Log id: 1668642
Firmware version: 2.2.1.1168
For my second light cam pro same issue sent logs
Log id: 1669053
I tried to reproduce this. I looked for a recorded SD clip on my floodlight pro (“Person”, “Package” icons"), and it says, “No video available at this time.”.
I havent been going to the SD card for a while now. Maybe this is also part of the bugs that came with the last 2 app versions.
I have the same issue on both of my Pro Floodlights! Submitted a log as well, hopefully they update soon!
Constantly getting this, and all day today while trying to view the stream to watch my dog, I am constantly getting disconnected for 5 or so minutes at a time. I tried to restart the camera and it then just says it’s offline for about that same 5 minutes. It comes back online for a half hour or so until it does it again.
My front V4 I have to constant unplug and restart it since it stops recording events typically the same-day I complete that process. Unfortunately I’ve missed a lot overnight due to this.
Mine is back to doing this. SD card useless right now. Still get cam plus events but that’s it.
Have the same issue with our Floodlight Cam Pro. Unable to read from SD card. Loading circle keeps spinning.
Firmware: 2.2.1.1168
