Sd Card Playback UI missing from iPhone app for Floodlight Pro

When viewing a the UI for a Floodlight Pro camera, the “SD Card” icon is no longer available under the video.

I have confirmed the SD Card is installed. And the in the camera’s Advanced Settings > Manage MicroSD Card option, it is displaying the card is installed and that it has available memory.

If you go to Events, and then click the Playback icon, that only loads the main screen for that camera, not the UI for SD Card Playback.

This used to be there. Did a recent update change the UI for this and I’m just missing it?

FYI - the Doorbell V2 is displaying the SD Card icon and it takes you to the Playback UI.

Welcome @mcolinburch

I checked on my iPhone and compared it to my Android. Both contain the SD Card icon which works for me.

I am using the following App and Firmware. providing so you can compare to yours:

iOS App Version: 2.47.0 (4)
Flood Light Pro Firmware Version: 2.2.1.1102
Flood Light Pro Plugin Version: 2.47.0

Here is an image showing the SD Card icon:

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Welcome to the Wyze User Community Forum @mcolinburch! :raising_hand_man:

Another user experienced the same issue with their FLP and their iOS Wyze App. Deleting the App and reinstalling it provided the solution.

Check out that Topic:

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I just bought 3 FLP. Each one at a different locations. I have 1, every time there is a notification and you go to events and press what you want to watch, then press sd card, it goes to live view. 1 out of 3 does this

Just had this happen on my iPhone.

Deleted cache. Didn’t work.
Deleting the app and reinstalling it did the trick.

It seems to like to show you the first time use user introduction screen and after you step through that the buttons reappear.

Viewing the forums this seems like an old issue, I wish Wyze would fix the bug in the first place. The last thing a user needs is to there to be a security event at the house and the end user can’t use the alarm button or pull up the SD recordings.

In their flagship product, a device labeled Pro this should not be happening.

I deleted the app, reinstalled it and my v3 still says no video in selected time. I get that if i hit play back or a thumb nail. the pan cam v3 is fine.

Bought another Floodlight Pro. Enrolled it. No SD Card playback.

6 months later this bug still exists. Very annoying Wyze can’t fix simple problems with their products.

3.1.6(1) on iOS 18.0.1

Why is it so hard to fix minor things on flagship products?

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