Wyze Floodlight PRO Not recording to SD card

Cameras
,
1

My Floodlight Pro is no longer supporting an SD card. It used to record without any issues or problems. Now I don’t even see an SD card icon. I have record to SD card enabled and have restarted the camera. Also have reformatted the SD card. Iv’e tried various sizes from 32gb to 256 to no avail. I suspect it has something to do with the last firmware upgrade.

Anyone else having this issue?

2

I have same issues with two floodlights. Fix it wyze.

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3

I know it’s not the card as it works fine in my other cameras.

4

I have same issue with 2 floodlight pro
It just started happening
Like you said there’s not even an icon for
SD card. Please fix this Wyze

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5

this is odd, i just checked a few of mine and im not seeing this behavior.

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6

Are you on IPhone or Android?

My neighbor has the same camera and he has Android or Google and it’s working fine for him.

I have Apple and it’s not working :face_with_crossed_out_eyes:

7

I am on an iPhone are you android ??

8

iPhone

9

I am on iPhone as well.

10

Have you contacted Wyze directly ??
Does Wyze monitor these forums ??

11

No I was under the impression that check these chats?

12

That’s typically not the case, as I understand it. Wyze Forum is primarily a user-to-user support community, though Wyze Team members do post to and follow-up on topics in some categories (e.g., Wyze News, Beta). For official contact with Wyze, you’re probably better served contacting Support via the Help Center.

ticket This is how I prefer to submit tickets (you can click/tap to expand this):
  1. Visit the Help Center: https://go.wyze.com/help[1]
  2. Click into the “AI-powered search” box in the middle of the page and enter create ticket.
  3. Click Yes, that is correct..
  4. :point_up: Repeat Step #3 or enter yes. (:face_with_symbols_over_mouth: UGH! :roll_eyes:)
  5. When the “No, I want an agent.” option appears, enter no.
  6. Enter product.*
  7. Enter other.*
  8. Enter ticket.
  9. Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.

     * Make your own appropriate/relevant choices here.[2]

It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.

information Note: A log is not the same as a ticket.

A frequent user complaint is the absence of follow-up from Wyze following the submission of a log from the app. If you choose to submit a log, then Wyze's system will generate an e-mail message to you with advice to contact Support if you need help, because the engineers will have access to the logs, but Support agents do not. You can include a Log ID when you create a Wyze Ticket in order to connect a log to an expanded description of an issue in a ticket, and that's information that the Wyze Wizards may be able to pass along to the engineering team, but those seem to be two separate systems, and it's important to understand the difference.

A relevant Help Center article goes into more detail.

Welcome to the Forum, @carb1150 & @SSY23! :wave:

  1. This might be a good one to bookmark. ↩︎

  2. I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎

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13

UPDATE: I deleted the Wyze app and app data from my iPad, reinstalled the Wyze app and now it is working correctly on the iPad.

ORIGINAL POST:
I also can no longer see the icon to access the SD card viewing any of my three Floodlight Pro cams on my iPad 13 Pro. I have the latest Wyze app.

I can however see the SD card icon when using my iPhone 15 Pro Max, also on the latest Wyze app.

Not sure what is happening but it is a real bummer, because reviewing video on an iPhone is sort of a tedious endeavor when you have an iPad right next to it.

Additionally, the siren button is also missing on the iPad when viewing the Floodlight Pro cams live, but it does appear on the iphone.

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Thanks for taking the time to post this. It makes me think of the funky issue with the Monitoring tab that iPad users have been reporting following a recent app update, too. Apparently the fix for that one is just dragging down from the top of the screen to refresh that tab, and it seems to affect only iPads and not iPhones (as I understand it).

Maybe Wyze needs more beta testers specifically for iPad use and testing.

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15

yep this dies sound like another fruit bug @SSY23 and @carb1150

this apparently worked for an Ipad, it might be worth a first step to try. sadly I am not well versed on the apple front. I refer to a few of the other mavens for that expertise.

maybe @Newshound has run into this recently? :wink:

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16

Let me try this! Thank you

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17

Update it worked!! I deleted the app and reinstalled. More everything is back to normal :+1:

Thank you for the help :folded_hands:

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18

Thank you. Did the same and it’s working now :grin:

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Reading this gives me the impression that Wyze needs more iPadOS testers, so I posted in that other topic (what I linked above) to try to bump that.

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Yes Skyhawk thank you so much
I deleted the app on my iPhone and
re installed it and the icon is there and
it is working !! Again thank you so much

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