Wait… are you saying that if you aren’t monitoring, you don’t feel safe? Aren’t you setting up the cameras to detect events and alert you? Why are you monitoring the monitoring?
I think you need to move. Do you have to serpentine to get to your car everyday?
@Earl.Automation In my experience with Wyze cameras, IF alerts come in at all, they come in about 15 to 30 seconds after it’s too late. But I have done many tests where I am either on the same WiFi LAN or via 5G, and I am walking directly in front of the cameras, and they just aren’t reliably notifying me that someone is there. Same with parking…. I can drive all the way up my driveway, and only after I’ve parked and gotten out of the car, if a notification comes in at all, it comes in from one camera but not another. It’s wholly unreliable.
I have already answered your questions but I will try not to judge too harshly as not everyone has the same basic levels of reading comprehension skills.
You are right Earl. No one needs to be able to view their Wyze cams in real time. Since that is the case, there is no need for LIVE view and Wyze should just completely remove that feature. After all, no subscriber wants or needs that, is using it, or would miss it right? It is just a unused, useless feature since there are alerts and notifications. Maybe you should go to the Wishlist page and suggest that Wyze just remove this the LIVE View feature entirely.
If a business were getting broken into, the owner would receive an alert. At that point, the the off-site business owner is likely to resort to remotely using Live View to see what is going on in real time. You seem to be saying that unless someone receives an alert, they do not need to see their Live Cam feed. Also, they should just move their business to a better neighborhood where they would not even need any Wyze cams.
Pure comedy gold.
You seem to be mocking Wyze users and subscribers who can’t afford to move to a safer neighborhood. These are the kind of people that make up Wyze’s customer base – home and business owners that can’t afford to move or afford a better quality security cam system. If everyone felt safe and lived in perfect, crime free neighborhood Wyze would go out of business.
Thanks for playing.
Or, according to his helpful suggestion, you could just move to a safer neighborhood and you wouldn’t need Wyze cams or their alerts at all. Problem solved. 
Just got finished with a chat with Wyze support A log is attached. To summarize, we’re stuck with 4 cams unless Wyze does a future update to the web portal 
System (Wyze)
Feb 8, 2026, 12:44 PM PST
(12:27:45 PM) *** **** joined the chat ***
(12:27:45 PM) : User InfoName: ****
Email: ********
Description: Web portal problems
(12:27:45 PM) **** : Customer JourneyUser: With the old wyze web portal I could stream twelve cameras. I can only stream four with the new web portal. Is there any way to get the old version back?
Bot: We understand how important it is to have access to multiple camera streams at once! Currently, the Wyze Web Portal has undergone several updates and improvements, and reverting to a previous version is not supported. The latest version includes features like multi-day filtering for recorded events, dynamic resolution in multi-camera view, and improved payment management, but the number of simultaneous streams may be limited based on your subscription and system optimizations.
Here’s what you need to know:
- The ability to stream multiple cameras at once depends on your subscription plan.
- Free users can livestream one camera per month on Wyze Web View.
- With a subscription to Cam Plus or Cam Unlimited, you can livestream more cameras through Wyze Web View. You can learn more about our security plans here.
- The old version of the web portal is not available for use.
For more details on the latest updates and features, you can check out the Wyze Web Portal update notes:
Wyze Web Portal UpdatesIf you have a specific subscription and are still experiencing limitations, please let us know so we can help further!
User: I have a cam unlimited subscription that is now useless since I can now only stream four cams.
Bot: We hear your concerns and truly understand your frustration. With a Cam Unlimited subscription, you should be able to livestream more cameras through Wyze Web View. The intention of Cam Unlimited is to provide unlimited cloud video recording and enhanced access, including the ability to stream multiple cameras.
If you are currently limited to only four camera streams despite having Cam Unlimited, this is not the expected experience. We recommend checking your subscription status and ensuring it is active and properly applied to your account. You can manage your subscriptions and access the Wyze Web Portal through this link:
Wyze Web PortalIf the issue persists after confirming your subscription, please let us know any additional details about what you’re seeing, so we can help further. Your feedback is very important to us, and we want to make sure you get the full value from your Cam Unlimited plan.
User: Get more help
Bot: Got it! To get you to an agent, please choose an option below.
- I need help with a product.
- I need help with a subscription.
- I need help with an order.
User: 2
Bot: Alright, let’s get you to one of our Wizards. How would you like to connect with us?
Please note our live support hours are M-F 6 AM to 6 PM and Sat and Sun 8 AM to 4 PM pacific time.
- Talk with an agent.
- Chat with an agent.
- Create a ticket.
User: 2
Bot: Please leave your contact information so we can reach out. Launching live chat will close this support bot conversation and connect you to one of our agents. Please make sure you do not want to ask our support bot any other questions or review any parts of this conversation first.
Before we begin, we just need some basic information.
User: I used to be able to stream all eleven of my cams using the old web portal. I looks like I can now only stream four of them. Is there any way to stream more than four? If not, this makes my cam unlimited subscription a useless waste of money. The only reason I purchased the subscription was so I could stream my cams.
Bot: Thank you for your loyalty and patience. With Cam Unlimited, there is no limit to the number of cameras you can add—it’s truly unlimited, and the previous 99-camera cap has been removed. You should be able to livestream more than four cameras through Wyze Web View.
If you are only able to stream four cameras, this is not the intended experience for Cam Unlimited subscribers. Please ensure your Wyze app is updated to version 2.50 or higher to access all features.
For more details, you can review the Cam Unlimited FAQ here:
https://support.wyze.com/hc/en-us/articles/23788383854235-What-are-the-differences-between-Cam-Unlimited-and-Cam-Plus-UnlimitedIf the issue continues, we recommend reaching out to our support team for further assistance.
User: This chatbot is useless. I need to chat with a person.
Bot: Thank you for providing your details. A representative from our team will be in contact with you shortly to supply the information you have requested.
(12:27:59 PM) Louise: Hi ****. Thanks for reaching out to Wyze support! I hope you’re doing well today. This is Louise, your Wyze Wizard.
(12:28:08 PM) Louise: I’m sorry to hear you’re experiencing issues with the Wyze Web View. No worries, I’m here to help!
(12:28:10 PM) ** **: I used to be able to stream all eleven of my cams using the old web portal. It looks like I can now only stream four of them. Is there any way to stream more than four? If not, this maked my cam unlimited subscription a useless waste of money. The only reason I purchased the subscription was so I could stream my cams.
(12:28:11 PM) Louise: Just a heads up, if you’re using your mobile phone during this live session, we may get disconnected while performing troubleshooting steps. No worries though, we’ll be sending you a follow-up email.
(12:28:28 PM) Louise: I see you have a subscription with us. That’s fantastic! Thank you for your continued support over the years.
(12:28:55 PM) Louise: Do you mind sending in a screenshot of what you can see from your end?
(12:29:18 PM) ** **: I can send one. How do I send it?
(12:29:47 PM) Louise: You can attach it here by tapping on the paperclip icon from the screen.
(12:30:22 PM) ** ** uploaded: 11Cams.png
URL: https://wyzelabs.zendesk.com/attachments/token/fTQUVmOhVwvH2CFbiLWuuHPQt/?name=11Cams.png
Type: image/png
Size: 1900223
(12:30:22 PM) ** ** uploaded: 04Cams.png
URL: https://wyzelabs.zendesk.com/attachments/token/wS0fpRFqpniRqKxCrRzpWamMg/?name=04Cams.png
Type: image/png
Size: 2053585
(12:30:30 PM) ** **: Sent.
(12:31:22 PM) Louise: Thank you! Please allow me 3-5 minutes as I coordinate with our Services Team and we’ll confirm.
(12:38:17 PM) Louise: Thank you for waiting. I was able to hear back from the team. I understand how convenient it was to view all 12 devices on the old portal, and I can see why streaming only 4 cameras at a time feels limiting. We’ve recently updated the Wyze Web View, and here’s how it works now:(12:38:21 PM) Louise: 1. You can select up to four camera tiles to display per page.
2. You can click and drag to rearrange your camera tiles.
3. You can remove camera tiles from each page if needed.(12:38:29 PM) Louise: While the old portal version isn’t available anymore, these options give you control over which cameras you view and how they’re arranged. For a detailed walkthrough, you can check out our support article here: (https://support.wyze.com/hc/en-us/articles/46185235603355-Can-I-edit-the-Wyze-Web-View-landing-page)
(12:38:33 PM) Louise: If you have any other questions or need assistance customizing your Web View, just let me know.
(12:39:12 PM) ** **: Are you telling me it’s no longer possible to view more than four at a time?
(12:40:04 PM) Louise: Yes, I’m afraid that is correct due to the changes made to the Web View.
(12:41:41 PM) ** **: I will certainly not be renewing my now useless cam unlimited subscription. You may want to mention this to your developers. Probably be lots of very unhappy cam unlimited subscribers.
(12:42:46 PM) Louise: Thank you for sharing your thoughts I completely understand your frustration, and I’m sorry to hear your Cam Plus subscription hasn’t met your expectations. Our product team is always looking for ways to improve current products and understand what our fans would like to see next. I’ll be sure to pass your feedback along to them. The best way to get ideas on our radar, though, is through our official Wishlist.
(12:42:57 PM) Louise: The Wishlist is part of our community forums where users can post suggestions or ideas for products, services, or features. Once posted, requests can be voted on by other users, which helps your voice be heard by our team. Our community and product teams review these requests regularly. While we can’t promise that every request will become a project, having this line of communication with our users helps guide meaningful changes.
(12:43:02 PM) Louise: If you’d like to share your suggestion, you can add your voice here: Wyze Wishlist ( Wishlist - Wyze Forum )(12:43:03 PM) Louise: We truly appreciate your feedback, and I hope this helps you feel heard and involved in shaping the future of Wyze products.
(12:43:27 PM) ** **: Thank you.
(12:43:55 PM) Louise: You’re very welcome ****!
(12:44:00 PM) Louise: And thank you for your time.
(12:44:12 PM) Louise: Let me know if there’s anything else you’d like for me to pass along.
(12:44:27 PM) ** **: That’s all.
(12:44:59 PM) *** ** ** left the chat ***Attachment(s)
04Cams.png
11Cams.png
Thank you Lmester. While I am aware of Wyze’s lousy response, i.e. “The old version of the web portal is not available for use”, it is not acceptable. I have already said this, but at this point the fact that they are ‘doubling down’ and holding their ground, refusing to acknowledge that this is a customer service failure, and the fact that they are continuing to promote the added features that no one asked for and in the same breath ignoring the new restrictive limitations and reduced functionality is an insult to the people who have invested their time and hard earned money with Wyze and their cams. This is especially egregious when you consider all of the quality issues and limitations that users already tolerate.
If their goal was to add new features, that is fine. However removing features, reducing functionality and imposing new restrictions without justification is not.
@lmester Thanks for posting that (unfortunately expected/predictable) response from Wyze “support”. I laughed so hard at “…helps you feel heard and involved in shaping the future of Wyze products…”. There was a recent article from the Wyze leadership about how they’ve “just” begun to be profitable. I hope this change to the portal will be the straw that breaks their backs and banks.
I understand why they did this…6 cams for many bogs down their network, And it is not necessarily the network, but a Wyze issue. I replace a older Orbi Mesh system that was doing ok, but struggled with over 100 devices…including 25 Wyze cameras. But the new Eero Wifi7 doesn’t necessary handle the 25 cameras any better…or rather…the Wyze cameras perform poorly with network.
Having said this, Wyze needs to let us decide how many cameras are in the view…4, 6 or 9. We need more control over this.
I don’t think this was the reason. See my post above:
How can you understand “why they did this” when “they” have never explained why they did this? No explanation has been given for this new restriction. I think that is an assumption on your part but it cannot possibly be based on any explanation given by Wyze as they have not given one.
If there is a good reason that it should no longer be optional to view 6 cams at once, how is it that one of my devices still has the older view? It works just as well as it did before with 6 cams in full LIVE view . . .
I have zoomed out to 25% which is the point that the interface font is very small and the cams take up all the available space without borders. It is also in full screen kiosk mode. The browser uses a dark mode so the background is black in my case but may white in color for most people. All 6 cams are connected and working just fine. I am able to see it all day. I took these screenshots just now and the date is today.
“6 cams for many bogs down their network, And it is not necessarily the network, but a Wyze issue.”
Clearly, I am still seeing it on one machine so it must not be impossible.
Someone at Wyze would have to make some very compelling arguments to explain why I should no longer be able to view all 6 cams this way for it to be credible. This is proof that it still works fine.
I will zoom out a bit and disable the dark mode so that it may look more familiar to others:
Now someone please explain to me why that is no longer possible with the new update? Bonus points if you are a Wyze developer. Please explain the problem that you are trying to address by imposing a new restriction of 4 cams or less.
Note: I have no explanation for how I am still able to see this (the old view) on only one particular device. I have rebooted the machine and logged in and out since after the update was rolled out and I am still seeing the old interface.
I think there is something to that even though I am currently not able to monitor or analyze traffic on the network as you were. I realized that by monitoring cams on a different network (out of state, off site or on different router than the ones the cams are connected to) I can still see the old Web Live version. (In my opinion, the streaming is clearer, stays connected longer, and cam thumbnails are not pixelated as with the new interface.)
Cams that are monitored in Live View on the same network interface I am seeing the new Live View version instead. When I disconnected from that network and joined a remote off-site network, the old interface appeared again.
I could be mistaken, I haven’t delved into this too deeply but . . .
It seems that maybe locally connected cams are connecting to Wyze web servers initially for authentication and then streams in LIVE view (using RTSP) are streamed directly from the cam locally.
If the device is connected to an off-site network, different than the network the cams are on they connect to the Wyze servers for authentication and then stay connected when using Live View. I will guess the streams are routed through AWS (Amazon Web Services Cloud Computing Services).
Open disclaimer: I could be completely misunderstanding something or my observations could be flat out incorrect. As I said, I haven’t had much time to analyze this.
@rab I would be incredibly curious and appreciative of your efforts if you could delve into this “diagnostic” a bit more. What’s certain is that the manner in which Wyze does provide its connectivity is fragile, very, very limited in terms of its adaptability to different browsers, devices, networking hardware, etc., making troubleshooting an absolute shot in the dark while blindfolded and being spun on a merry-go-round.
I’ve read from others on here that they are able to livestream while having a VPN enabled, but I’ve tried three such services (Nord, Proton, and even the so-called VPN feature in the browser itself, and the moment I engage the VPN, the livestream traffic fails. After multiple back-and-forth discussions with Wyze technical “support”, I resorted to asking AI about how Wyze communications actually transpire. The AI gave me a great technical explanation, which I then forwarded to the Wyze people, and their response was simply “we can’t help you” without even commenting on what I sent them. With Wyze, everything about the technical aspects of their products and service is black-box/cloak-and-dagger.
Anyway, if you get a chance to try out those various scenarios you mentioned, it would be appreciated if you could post a follow-up comment.
You are right, Wyze is being obstinate and unhelpful. That is the part that is unacceptable and unforgivable IMO.
All I can say at this point is I use a VPN. I have a firewall on each computer. All traffic is routed through the VPN. I have a kill-switch enabled, i.e. If the VPN tunnel becomes unavailable (the VPN disconnects, etc) the firewall on each machine stops all Internet traffic (local traffic is still enabled). Using the VPN, I connect to the internet through a completely remote location (different state or different country even). Each firewall allows any traffic coming from the local network in. So all computers can share files etc over the local network. This traffic doesn’t leave the network, it is passed locally between machines and passes through the local router only. Anything coming to or from the Internet passes through the VPN. The cams do not use a VPN.
One of the computers had an Ethernet cable connected directly to the router. It also connects with Wi-Fi. It has two network connections for redundancy. This also increases speed in some scenarios. The other machine only connects by WiFi. On that WiFi network 5ghz, there are also two cams connected. There is another wireless network, 2.5ghz that hosts 4 other cameras. As I said, these cameras all connect directly though the router and do not use a VPN.
This computer, with the Ethernet cable connected directly to the router, was the machine that was seeing the HORRIBLE AWFUL updated Wyze Web View interface that imposes the new cam limit restriction and has reduced functionality.
Based on the comments by Aardvark, I decided to disable the wired network connection on that machine. This left only the wireless network connection enabled. For good measure, I deleted the hidden profile folder for Google Chrome on that machine. As I reported in my post last night, when I opened Google Chrome and logged in the the Web View, I was able to see the old interface again. So for now, I see the old Web View on both machines again. Previously, I saw it only on the computer without a wired connection and on the machine with the Ethernet cable attached using a wired connection I was seeing only the updated Web View.
That is all the information I have at this time. So my assumption is that if your machines are able to connect to the camera on the local network without firewalls or VPNs, the router can pass traffic back and forth between the cam locally without going to the Internet, you may see the new interface with the 4 cam limit restriction. In the case where your setup cannot do that and Live View feeds must pass through the Internet you may see the older Web View without the 4 cams or less restrictions. That is my hypothesis based on what I am experiencing.
So if you can only monitor your LIVE Web View from out of state or from out of the country (not connected to the same local router that the cams are on) you could possibly see the old interface instead without the 4 cams or less restriction. Or possibly if you had two different routers in your home and the cams were connected to one but the computers were connected to the other, you might also be able to see the old interface?
That is the only information I can offer at this point.
Same…I have my own company and I need to see all the cameras on one screen. This update is awful!!
I didn’t mean to suggest that I AGREED with Wyze…only suggesting that I understood their logic…their trying to eliminate challenges to keep people from complaining about poor performance. That doesn’t make it right, and I have gotten increasingly frustrated with the issue.
I am getting horrible performance from my cameras and/or home network. The basis for me assumption comes from when I complained to Wyze a couple of years ago about having trouble with groups. After going back and forth with them for a while, the resolution was to disable groups…that my network just couldn’t handle it. At the time, I thought maybe it was my fault, in part because I still had some V1/v2 on the network, plus the 100+ devices on older Mesh Networks. In the last year, I have replaced almost all of the older units, and replaced my entire Router…and still have challenges.
I have come to the conclusion that it is NOT my network, but instead, Wyze cameras. Like right now, I have 4 cameras pulled up…and two of them have Failed to Connect. Error (code 12 and code -20011).
Annoying network issues, even more annoying that I have spent soooo much time trying to fix the network issues…not to mention memory card issues. And annoying also that Wyze does not seem to be fixing some of the issues, especially on the older models (v3).
I did not pass a judgment on whether you agreed with their position or not. You are claiming to “understand why they did this” and “understand their logic” I will kindly for the second time suggest that you cannot possibly agree with their logic as they have not explained their logic. Where are you getting this information about what the motivations are behind Wyze’s new design decisions and newly imposed cam limits? My point is simply that you cannot agree with someones intent, motivations or logic if you have no idea what it is. Simply put, since Wyze has never officially explained A) why the imposed the these new cam limits and B) why they are so insistent on forcing unhappy subscribers to accept the changes then you can only be making assumptions i.e. guessing about what their motivations are. In other words, you cannot possibly “understand why they did this” if they have never said why they did this. You are assuming that you know why they did this.
I am definitely assuming I understand why. Point is, I am frustrated as well.
Let us just hope Wyze programmers are working on this. 
Thank you. We should all agree that any explanation for why these new restrictions and limitations are being forced on us without regard to how it might negatively impact us need to come from Wyze. They have a responsibility to explain to their subscribers why they are insisting on restricting the number of cams we can view in Live View all of sudden. I, for one, would also like an explanation for their lack of timely response to the backlash.
We all chose Wyze over their competitors, we invested money in their cams and products, and we paid our subscription fees. We should not have to willingly accept new restrictions, new limitations and a sudden reduction of features that we have always enjoyed. I think we can all agree that we deserve better considering all the time and money we have invested in this company and their products.
Wyze has an obligation to ensure continuity of features and should ensure that after taking subscriber’s money that any new restrictions, added limitations, reduction of features and/or reduction in functionality are acceptable to the established customer. I do not appreciate the lack of consideration they have shown for the experience of their paid subscribers.
I currently have 40 Wyze cameras and have owned nearly that many older models that I no longer have. I’ve gifted quite a few new and used Wyze cameras to friends and family. I also own a Wyze vac, three scales, a watch, a pair of headphones, a plug, several bulbs, and a bunch of sensors.
The new interface just came up on my home computer. My work computer is still on the old interface, for now. The new UI sucks beyond suck. The rug has been pulled out from under me. Unless this change is rolled back soon or the old interface made optional (wishful thinking in both cases), I will not purchase another Wyze product. And I’ll gradually migrate to some other system over the next couple of years.
i also have my live streams up 24/7 with 8 cameras and now i cant anymore. im never using wyze again after my subscription runs out and ill literally throw out all these useless cameras. [Mod Edit] why can they change [Mod Edit] without asking me??? this violates our contract and the reason i paid in the first place. i wish we could legit sue or worse over this. wyze never again
MOD NOTE: Post edited to conform to the Community Guidelines.
