When I try to view events from the SD card using the “Playback” option I get the message “The Camera info is null” and nothing happens. This only happens with the V2 cameras and not the V3.
Suggestions?
I have a bunch of V2 cameras with 64GB µSD cards set to continuous recording. I have never seen that one. If you look at the “Manage SD Card” page, does it show that the card is there and the usage numbers change over time?
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When I go to manage SD card I connection error message and shows the card is empty. I know for sure it’s not empty.
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Format the card (from the app). I wonder if it got corrupted.
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All my V2 cams are doing the same.
I hate the new app layout. Prefer the old interface.
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The v2 cameras don’t use the new UI. I also am not a fan of the new camera UI.
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My experience with sdcards in the cam when it’s 0/0 in manage sdcard, the card is corrupt. You want be able to format it. You may have an outside chance on your computer but not likely. You may be able to view the files but not format, you will get a message that the card is write protected.
Has anyone figured this out? The same thing has been happening to me ever since the new app update. My SD cards worked fine before! Extremely frustrating!!!
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Im dealing with this same issues. There was some update last night and now i cant use playback. Never had this issue until this update. I need my cameras working correctly as we have theft happening in our area.
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I’m disgusted. Every time theres an update my cameras get worse. When i first bought my Version Cams they worked great, picture, wifi, night vision. Each update something goes bad. Now, I’m lucky i can see 6 seconds of anything. I’m tired of asking for help and spending hours troubleshooting or days ping ponging with tech on the Internet with Email.
Night vision barely works. As of around 31 Aug 2024 I’m getting the NULL message on ALL my cameras! I’ve rebooted and cleared the cache, The playback worked briefly on one camera, then null came back.
No one in their rightful mind wants to keep resetting their cameras and routers especially when you have MANY cameras! I’m already putting up with missing skipping frames, now i have null.
Does anyone have any other better reasonable and free service security camera recommendations that don’t tweak the cameras to their deaths? I’m paying monthly service and i cant see squat. Im too tired of the tech difficulties. Enough is enough!
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After running on original software since WYZE started, i accidentally updated. I had avoided updates for the very reason that all of you have described, Mi-----ft has practiced this business model for years. I am dissappointed to see that WYZE has embraced the same model. They want you to buy new cameras.
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I’ve been dealing with this issue for over a month, only fix is to uninstall the app then reinstall. Works, but only temporarily. After a couple weeks the app updates to the new version. New app works nice for about a week and then it’s countdown to camera info is null.
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Same here since the new UI upgrade. No fix yet?
I need to go back to the old UI then that worked. Crime rate has doubled here in the last 3 1\2 years 
Hope I don’t have to dump my 9 or 10 wyze cameras for a different brand.
The funnel delete events option is to wonkey as well.
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I didn’t know the 64gig cards worked with V2. I thought you had to have the V3 to upgrade frome the 32gig…hmm
Nope. I have at least 64GB µSD cards in every one of my cameras - including a bunch of V2 cameras.
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I have noticed the same “The Camera info is null!” message as well, after the most recent update. The SD Cards are fine, this has worked flawlessly for a year and a half on V2 Cams, until the update. When I select Events, tap one of the event video links, I get that message. I want to know how to roll back to previous version, or if Wyze is going to be wise and fix this problem? This is such a silly problem, and nobody has the solution to it, except Wyze. Until they roll out a fix or proper instructinos, it is broken.
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I was having the same problem, but accidentally found that if I went first to the live feed, then tried playback from there and scanned through several seconds over the prior few hours it seems to have fixed itself in the “playback from events” feature. Not optimal but so far, so good.
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I may have found a fix. I went into the camera settings and “Reset Services.” Next I formated the SD card from the advanced settings in the camera. Finally I restarted the camera from the app. Before doing all of this I made sure the camera was on the latest firmware.
It is not ideal to do this because by formatting the SD card it erases all the saved data, but it has been working for a few hours for me.
Update: This only worked for the day and is now getting the same error again. Wyze really needs to step up and do something about it
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Same issue. Worked fine for over 2 years. Like others, the new UI is terrible. When I open it, the controls cover the image blocking things, right at the beginning. My daughter does UI and this layout is ridiculous. Also some previews for events won’t open the recording. I have to fine kne that works and then scroll through to the time.
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