Getting -This camera info is Null!-

And why would you ask the users this question? There are multiple posts on this with pictures and descriptions of the problem(s). The first one I see appeared June 18(!). Wyze V2 Cam - Playback from SD Card: Camera info is null What beta testing did the engineers do prior to releasing the POS upgrade? Why is there not an acknowledgement from the company posted, with a promise to fix the problem?