I have been a Wyze user for almost close to 8 years now and home monitoring subscriber for almost 4 years. My subscription for home monitoring auto renew and the same was confirmed by Wyze customer service through ticket as until Sep 2025. Yesterday suddenly the Wyze app stopped showing me the home monitoring / arming functions, and I thought this was some error on app, however on further checking with Wyze over support chat, it looks like Wyze cancelled the services on their own without notifying me. Reason the renewal payment did not happen due to errors back in Sep 2024.
Wyze did not send me any notification, alerts for payment processing errors.
No alerts or notifications that the service would be cancelled on Oct 18th.
I am still waiting to hear from Wyze support, on my request to continue at the same old rate of $59ā¦ and they are going to take 48 hours to get back.
What a frustrating experience for Wyze Patrons and Followers!!
Wyze really needs to improve on their processes and prophecies
I will make sure your feedback gets passed on to some employees who work with the subscriptions. I agree that communication and notice could be significantly improved in this situation and I hope they look into that.
When you get a chance, will you please post your support ticket number so I can pass that on as part of the feedback to the subscription employee(s)?
Thanks for sharing.
As un unrelated side-note, Itās temping to make a new whimsical/fun watercooler thread based on the idea stimulated by your mention of Wyze āprophecies.ā
As a lover of fantasy novels I could sure have a lot of playful fun with that idea Thanks for the idea.
Wyze specialist team reached out to me and were able to process the renewal of home monitoring subscription honoring the previous rate. So thatās a relief, had jump lot of hoops, multiple chats to get through. Finally resolved.
@carverofchoice the ticket # is 4116367. Please do provide this feedback, hopefully the proactive alerts and notifications for renewal failures, service cancelations are sent to subscribers to take faster actions.
The āpropheciesā was an typo / auto complete, but i do see the humor and a new thread!
Thank you for the follow-up. Thatās great to hear that they got a successful resolution back to the grandfathered rate!! I was hoping that if they didnāt that at least the head of subscription might intervene on your behalf. Iām glad to read that wasnāt necessary. Your feedback will still be helpful to him and I have passed it on.
I seriously love that typo! No judgement because I have typos so often, I even told one of the mods that he has full permission to edit my comments anytime and make obvious corrections without asking me.
Mine usually happen when Iām replying on my cell phone. Because I use the gesture gliding swiping to type, and sometimes it picks a different word than what Iād intended with my swipe, or when I use voice to text sometimes. But your typo inspired me with an idea I like, so Iām glad for it nonetheless.
Not to hijack this topic, though: Iām really glad to read that @cktechieās persistence paid off, and I appreciate @carverofchoiceās initiative in passing this along to the appropriate parties for process improvement and hopefully avoiding this kind of thing for others in the future. Thank you for bringing this to the communityās attention, @cktechie, and especially thanks for the positive follow-up!
Could you assist me similarly? I have been trying to activate my Sense Hub since early October and it simply will not via the app. Probably a dozen support contacts so far all wild goose chases.
Can you elaborate on what happens when you try to activate or what errors it gives you, etc?
What did support say when you called them? Can you post some of the support ticket numbers and summarize what they did/said?
Did you just receive the hub brand new in October? Is it still under warranty?
Did you also subscribe to HMS? Is it activated and charging you? (itās okay if you donāt have HMS, itās not required, I just want to know if itās applicable for your situation).
Feel free to elaborate with as many details as may be useful.
Thanks for the idea.
and a new thread!
