I’ve been a Home Monitoring subscriber since 2021, and all of a sudden my plan was just canceled.
Allegedly, that was due to a failed payment – however, I was never notified about the declined payment and, what’s more, I had a working card on file.
Curiously, the communication I received was about the termination of the service, and never about the failed payment.
I immediately contacted Wyze support, spoke over the phone, chat, and email, and every time given conflicting information and a runaround.
Ultimately, they told me to just buy the new service.
What makes this case even more spicy is that my old service was priced at $60 (and was due to renew at that rate), and the “new” service would be $100.
One support member even mocked me (after giving me a runaround) by saying this:
“But don’t worry, we have a cheerful suggestion for you! You can repurchase the service at a special rate of $99.99”
To say that I am disappointed in such an attitude is an understatement. I mean, I’ve heard horror stories about Wyze service, but this… is just abysmal.
You don’t want me to keep my discounted subscription? Fine, just tell me about it. No need to set up this whole circus with a “failed payment.”