On the Canadian Black Friday Cyber Monday Sale this week on Friday 17-Nov-2023
I purchased the Annual Home Monitoring Service - $126.99 with Free OG Camera online through their webpage on my Credit Card
I actually wanted the Annual Cam Plus Service - $134.99 with Free OG Camera
for my Eight Cameras, but added the wrong item in My Cart and purchased it
After seeing the error I made, I reached out to the Online Customer Service - Kenneth G (Wyze Ticket 3469342) the same day I purchased the service and ask them to switch to the Cam Plus Offer instead. They told me to Cancel the service and continue support through email and ask for a refund
Today, Sat. 18-Nov-2023 on 12:332 PST, the Customer Service Rep, Tanvi, told me on the Same Ticket (Wyze Ticket 3469342) Email that Subscriptions for Wyze Services are non-refundable.
I don’t have a hub and cannot even use the service, what kind of scam is this??
Now the Free OG Cam showed up 1 day later even though I asked to cancel and for a refund?
Too make this easy, I want to switch to the Cam Plus Annual service and Pay the difference of ($134.99 - $126.99) $8.00 CAD plus taxes to get it or just cancel this all together and get a full refund like I asked?
On the Home Monitor Service Wyze Canadian Web Page
This service is supposed to include free benefits of Cam Plus Bonus Plan, Sprinkler Plus Bonus Plan - do I even get this?
also says on the support page
For Wyze Home Monitoring Service annual plan users: If you cancel your annual plan within 30 days after delivery, you must return your Core Starter Kit hardware to get a refund.
I don’t even have a kit - how do I get a refund??
This is the worst customer service from a company I ever experinced
If this is not recitified, I will contact th Better Business Bureau and report Wyze Canada to them of such mal practices
I will also go on all social media platforms and share this experince so that others can see the customer serivce and support that Wyze provides
I hope somebody can help me her with this?