I am reposting because Wyze has censored this.
I have been a customer since 2019.
Has anyone faced this issue?!
2/17/24 ( Saturday) I purchased 4 more cameras.
The app prompt for cam plus annual only. Which was added to each of the 4 cameras. The prompt came up “Wyze will refund the difference.” In good faith all 4 cameras were added on to the service. I contacted Wyze by phone and email Alfred told me that I would get an email in 24-48hours. I got an email Wyze Ticket 3685731. Tanvin responded, provided me information on the perks of unlimited— ignoring the reason I contacted. I asked again and was told No refunds on cancelled subscriptions.
I literally forked out 279.69 USD for 4 cameras to have the service. The original was already linked to the service.
Additionally, Sunday I bought 2 more cameras 1 camera on the trial, 1 in box, 1 on order with Wyze that had shipped and 1 extra one.
I am highly considering returning what I have because I cannot see paying that amount for 4 cameras for 12-sec videos.
This was originally posted and somehow taken down I am reposting it. I want to see if anyone has experienced this.
Hi,
I’ve had a few incidents not exactly like yours, but with special offers that weren’t so special because they were confusing and I wind up paying more than was advertised. Another recent incident is one of my three cameras went on the fritz after doing a firmware update. The update corrupted the files that were already in the cam. I tried everything to get the SETUP to get to work, but nothing worked. So, I went to the WYZE forum for help. Someone there answered my question and told me that I would have to get micro SD card to be able to do a manual flash and reinstall the firmware file back into the cam. I was told that I would to buy Micro SD card and a card reader. WYZE should have different way of doing this. I think WYZE is full of tricks that benefit them and not the customer. If I were you I would return all the cameras and get your money back and go with a different brand. There are many, many brands of cams out there. Good luck!
Not sure if you have experienced this. I have been using Wyze since 2019. Granted there have been certain ups and downs but usually it’s pretty good.
I was running 1 cam with Cam Plus and then ended up having to purchase 4 more cams (2/17/24 Saturday). Adding devices were plain and simple but it would prompt Add Camplus. Well I did for 4 camera and then the Prompt “Wyze will refund the difference.” This prompt came in 4 times. Never did it say nor offer unlimited. I got charged back to back $39.99, $59.99, $79.99, and then $99.99. A total of 279.69 USD for 5 cameras. In good faith, I continued add each service. I Calle Wyze today (2/19/24) Alfred said I would get a follow up email
within 24-48hrs. I receive and email from Tanvi sharing with me the perks of Camplus unlimited. I once again wrote explaining the prompt that occurred and got “ Wyze does not reimburse on canceled subscriptions.”
I find this very concerning that the app: 1) does not offer the options to elect only goes to straight yearly, 2) promises a reimbursement for the difference, and 3) customer service then states that’s not going to happen.
I’m out 279.96 for 5… actually 4 cameras since I was already on an active subscription on the 1st one.
I just want to know if anyone has had that experience? Or was this just bad luck.
To boot I have two more cameras in box , 1 active order and 1 camera on trial. I and deeply now considering cancelling and returning due to this .
Will you post your Support ticket number please? I’d like to pass this on to someone I know in charge of subscriptions. From my understanding, the most you should realistically ever have to pay for cam plus is $99/yr.
Your original post and one reply were flagged as potential spam by the system and held in a moderation queue for review. This happens sometimes when a new user repeatedly attempts to perform some forum actions not afforded to new users. Since you already have this existing topic rolling with additional supporting screenshots, your original topic and one reply have been merged here directly above my post.
