This past week, I don’t not have any event recording listed on my app for my doorbell cam.
I can see live streaming but I do not have any recordings.
Neither do I have any error messages.
And I cannot do the basic reset on my doorbell cam, as it just resumes its normal camera function without recording.
I’m still having problems with not being able to view any event recordings from my doorbell cam.
I can view live camera.
I have no error messages.
But it’s still been TWO WEEKS since my doorbell camera stopped recording.
And yes, I have my doorbell cam set to Cam Plus services.
Am I the only one with this particular issue?
No, it doesn’t “work well enough”. If you say you have a video doorbell that works with Android, IT SHOULD WORK ON AN ANDROID.
I’m still having problems with not being able to view any event recordings from my doorbell cam.
But it’s still been TWO WEEKS since my doorbell camera stopped recording.
There is a difference between these two issues. Does your doorbell not record events or can you not view the recorded events on your Android phone? This thread is for the latter issue. My doorbell records events just fine, but since July 2021, I have been unable to view them on my Android phones (Nokia 9 PureView and Motorola G Power 2021).
If your doorbell uses CamPlus and does not record events, try disabling CamPlus and then enabling it again. That usually solves that problem for my CamPlus cameras.
I’m not sure why someone marked this thread as “solved” when the so-called solution is just a workaround that uses another app to download and play the recorded event videos.
Yes, thank you for clarifying. It does record but is not viewable on my Moto G Power 2021. The work-around does work, but that’s not what I’m paying for and there should be an update to the app, assuming Wyze want’s to continue to grow in the market. I wouldn’t be surprised if they told me to buy another phone (I’ve heard tis from other vendors before!), which of course, would terminate my relationship with Wyze immediately, along with my other family members I have set up with Wyze.
The issue seems to be with Moto phones. I also have Moto G Power and won’t work. But works fine on wife’s LG phone.
I think it’s certain aspect ratios that Wyze can’t play video on because it doesn’t work on both my Moto G Power and Nokia 9 PureView, but it works on my OnePlus 5. It’s ridiculous to me that they haven’t been able to fix this in nine months.
My guess is that they looked at the market size of the phones that don’t work, and don’t feel it’s worth it to fix it for a small percentage of the market. I’ll fiddle with my display settings, but it’s BS either way and I’m probably leaving Wyze.
So I looked at the Moto G 2022, and it’s the same res as the 2021, 1600x720 
Agreed, and ridiculous that I’ve learned more about the issue on this forum then from the numerous tickets I have put in and multitude of techs that I have worked with.
I just went over to the wyze’s web browser.
The last time my doorbell cam worked was Tuesday March 8th 4pm local.
Since then, there are no record events shown even on the wyze browser.
… I’ll try the cam plus advice. Thanks, elz
Yeah, ok.
So the check / uncheck doorbell cam on Cam Plus service through the phone app doesn’t change a thing.
Evidently, my doorbell cam will not record events, as there are no doorbell cam recordings on my app or the web browser viewing.
Sorry to hear that didn’t help out. I suggest you create a new thread since you’re experiencing a different issue than the one reported here. That way it won’t get lost.
Have you tried restarting the doorbell using the button in its settings in the app? You could also try power-cycling it by flipping the breaker in your circuit panel.
I had the same problem, so I reset the doorbell. But then it just says “incorrect qr code”, and now I have a $50 dumb doorbell.
I guess I must have generated the wrong qr code.
At least I still get events on 2 of my 5 wyze devices, no live video, but all the events. So the CamPlus works.
So I just realized that my other cam, a Wyze Cam Outdoor, plays back video in the app just fine. It is in landscape, where the doorbell with error code 09 is in portrait. This was mentioned before I think, and it seems to be a display size at orientation issue. Should be a quick piece of code to fix, and that speaks volumes about Wyze if so…
Strangely enough, I pressed the reset button in back of the device and it doesn’t do anything.
As far as the circuit panel, I’ve never dealt with using it. No markings on the panel. I’m thinking about just touching the screw wiring to disconnect and connect.
And yes, I started my own thread a while ago. Then somehow, ended up on another thread, which pointed me to this one.
So … yeah.
Thanks for your guidance, @skst
I believe QR codes are just the Wifi login you typed in the previous step.
An unlabeled breaker box? Well, that’s a separate (and labor-intensive) issue. 
I strongly recommend you do not touch the wiring since it’s got some significant amps running through it. I thought you had to hold the reset button, but this support page says just pressing it should do the trick. However, if you have a Doorbell Pro, yes, you have to hold the reset button. (Don’t ask me why they’re different.) 
The app generates a QR code when you set up the doorbell for the first time. You hold up your phone so the doorbell can “see” it. Then the app adds the camera to its list of devices.
If you have the wired model. Unscrew one screw and remove the wire for about 10 seconds and then put it back and retighten the screw.
Eric Mellert