hi all,
Title line describes the issue, I have a support request open and uploaded logs, but I am very surprised I did not see an existing topic as I find it difficult to believe I am the only one with this issue.
First noticed this when trying to watch events from the DoorBell, however it turns out it is any Wyze camera on my system when fetching cloud video. I can watch live stream, and the same cameras and events play fine on my wifes phone. Both apps are the latest and each camera reports the firmware is up to date as well. I have a moto G power (2021) Wife has Moto G7. I am on Android 11, she is on Android 10.
The error is 100% of the time on my phone. Anyone else seeing this issue?
Yes, all cameras, initially I thought it was only the doorbell as I typically review video playback on the other cameras from SD card, which plays back fine, however I subscribe to ācam +ā for all cameras and discovered that events on other cameras also fail to playback when it attempts to retrieve the same video from the cloud.
Hi, just want to follow-up here. Is there issue still there? If so, could you verify if the error code is 09 or 06? It would be super helpful if you can send me a screenshot. Thank you so much.
Error (code 06): Failed to fetch the video from cloud.
Error (code 09): Video Player Error. Please try again later.
yes, it occurs 100% of the time. Attached are the same error accessed two different ways. The first is by going into āeventsā and selecting the event to view video. Note the error message. The first frame of video is shown but the event time shows 00:00 of 00:00.
The second method is by accessing the video by selecting the doorbell, then selecting the event in the doorbell timeline. Again the first frame of the video is displayed but in this case the āspinning wheelā just appears for a bit and the video never plays.
Ok this is interesting, not sure if you changed anything on your end but when I posted this on the 19th all my cameras exhibited the issue, today all EXCEPT the doorbell camera play recorded events fine, now it is just the doorbell that has the issue as pictured above.
Sorry for the late update. After investigating with our developers, this error is related to the video player. The fix is in progress and expected to be deployed in the following firmwares. I will update with you about that. Thank you for your patience.
Was there any update on the fix for this error. I am still getting the unable to fetch error. I found a work around by pressing the Sim Card icon on the bottom of the screen. I can see the video that way but it really needs to be corrected. Thank you in advance.
Apparently not. Several blogs and discussions about this same error (I get error code 07 and 09 with same description āFailed to fetch the video from cloud. Please try again laterā¦ā Seems that nothing has been addressed. What a disappointment as I was about to expand my collection of Wyze products with a Wyze Home Monitoring, more cameras, a doorbell, But reading so many comments about issues with the products, and worse, no response from the company has made me go with Ring; double the price but much more reliable products and customer service than Wyze. I get that for the price point it might be a good deal; but for me, my time and peace of mind are much more valuable than 50% savings on cost, This to me translates to a much less value for Wyzeās home security products (cams, doorbell, Home Security kit, etc).
Apparently WYZE has not resolved this issue. Several blogs and discussions about this same error (I get error code 07 and 09 with same description āFailed to fetch the video from cloud. Please try again laterā¦ā Seems that nothing has been addressed. What a disappointment as I was about to expand my collection of Wyze products with a Wyze Home Monitoring, more cameras, a doorbell, But reading so many comments about issues with the products, and worse, no response from the company has made me go with Ring; double the price but much more reliable products and customer service than Wyze. I get that for the price point it might be a good deal; but for me, my time and peace of mind are much more valuable than 50% savings on cost, This to me translates to a much less value for Wyzeās home security products (cams, doorbell, Home Security kit, etc).
My doorbell seems to get the error ā05 Failed to fetch the video from the cloudā error frequently.
Maybe when it goes off the free cam plus trial it might work properly.
Mine is also mounted using the wedge, which may or may not make a difference. Firmware says it is up-to- date at 4.25.0.245 and the android wyze app is 2.24.51 (up-to-date). It also shows a great connection to wifi and live view seems to work fine.
Interestingly, I have not been getting these errors (code 07 or 09) for the last week, and Iāve not gotten any new ones. I can fetch the recordings and play live video again. I did not update the cameraās firmware nor did I update the Wyze app (didnāt have to). So something was fixed by Wyze in the cloud or backbone that is now permitting me (and presumably others) to stream video again.
Curious to know if anyone else who experienced the āunable to fetchā errors and is now been able to stream video without doing anything?
