I’ve had the wyze bulb color for well over a year. The app crashes when I change the color. I submitted previous tickets and it still doesn’t work. Will this ever get fixed???
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Pretty strange.
I never had this issue with the 4 I have installed.
I will double-check tonight.
What is your app version? And iOS version?
Latest version of bulb firmware, wyze app, and iOS. But this has been over a year now with no improvement’s. I looked and I posted something in March 2023. And at that point it had been doing it for awhile.
Have you tried deleting the app and reinstalling it? That usually fixes bulb related crashing bugs like this.
Yep, went through hassle of reinstalling everything. Not very fun. Sent logs to wyze. No answers ever provided. Incredibly disappointed in Wyze and their lack of App support
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Submitting a lot does not get a response from wyze. That is intended to allow wyze support representations to pass on logs to developers. When contacting support, you will give them the log number.
What app version are you using?
I contacted support. No help at all or resolution in a year!
As mentioned above everything is updated to latest versions.
Not having them fix something has left me to not help them figure out their issues. It’s very unfortunate as the thought is good.
I am sorry you are having this issue. If you can give me exact app and firmware versions and send in a new log and give me the log number I will hand it off to the engineers and see if I can get you a resolution.
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Wyze 2.49.2.2
Bulb 1.2.0.508
Log 1356265
Hopefully you guys can figure this problem out at some point. Hate paying for something that really doesn’t work.
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Wyze Bulb STILL crashes!
The Wyze Bulb still crashes the app when you change a color!!! It has always been like this (years) and not working. Why is this not getting fixed by the app???
What actual firmware is in the bulb? What actual app version are you using? Have you contacted support about this issue/bug?
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I’d also like more details about this. I have lots of every Wyze bulb. I have used them all daily since the day they reach launched. I change colors on them all the time and my app has never crashed from this.
I think it’s something not happening to most people. I didn’t know this was even a thing people are experiencing.
Have you submitted a log and support ticket for this?
What kind of phone?
What OS version?
App version?
Device firmware version?
Have you tried clearing your app cache?
Have you ever tried deleting the bulb causing this issue from the app and going through setup again from scratch to see if that fixes it?
If anyone else is experiencing this, please also speak up.
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I see through your post history that you have reported this issue before, but it’s been a while since you’ve updated. Along with all the previous questions, Have you tried changing the bulb color on the new 3.x app? How are you trying to change the color? Using the color wheel, scenes, another process? What phone model are you using?
Can you provide screenshots of what you’re doing along the way to help documents this issue so more folks can try and recreate it using the same process?
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No problems with any of my bulb models.
User tagged bulb as v1 (white), but perhaps they’re referring to Bulb Color?
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Yep. That’s what I am thinking, just waiting for a confirmation from the OP.
Previously, they had mentioned this firmware, which is one previous version to the current of the original bulb color.
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It’s the color bulb. I stopped buying them because this has never been fixed. Yes, I’ve gone through the motions with wyze multiple times before. The issue has still never been fixed. Over the years of having this I have reinstalled multiple times. Used multiple app versions. And it still has not been fixed.
The main bulb screen that shows the color wheel. I pick a different color and then it freezes the app. Then a couple seconds later it closes.
I have tried multiple times with wyze to figure it out but every time leads to ‘future app fix’. Still waiting…
I reopened this previous topic and merged your new topic and all replies here for continuity.
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I’d really like to know if others have this issue. It just seems odd that it is not getting fixed despite multiple reinstalls and updates.