As of 1850 CST
Unfortunately, the allergen filter is the one I use.
I donât think they need to compensate us, they just need to fill our orders and fix the issues that caused our subscriptions to be cancelled. But they are going to have to work really hard to get my business again.
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So there is an internal conversation happening about this issue? Is someone going to tell us what happened and whatâs being done to fix it?
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I didnât mean financially but with filters. They definitely need to make it right no sending us a filter or two for free would go long way in making this right.
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I see Wyze still has the premium Formaldehyde filters in stock. They should send us those at the standard filter price since this is their mistake.
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Keep in mind that the Allergen Filter is True HEPA 13, while the other 2 are only True HEPA 12.
So, IMO unless you have more issues with gasses or smoke, I think the allergen filter is better for most people since it can both capture finer particulates and has a longer Service Life. The other 2 specialty filters are good for particular use cases but they are also worse in some situations if you donât need their particular specialty.
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Well, Wyze needs to do something for us. Any filter is better than no filter. This whole fiasco rubs me the wrong way! I waited 3 months because they kept being out of stock and Wyze went me emails saying theyâs fulfill my subscription once they were back in stock. But instead they cancelled my subscription and sent me nothing. They are a bunch of liars!
That was my thinking too. Any filter is better than none! And now how long do we have to wait for them to be back in stock? And when they are, my next shipment isnât until July, according to my subscription that I reinstated. July? I was due one last October!
I bought 3 purifiers almost a year ago. I subscribed to the air filter plan but they lost it and customer support wouldnât help. I put in a notification 8 months ago to tell me when filters are in stock. I finally got notification on 1/26 I ordered 3 of them right when I saw email. Then today 3 days after I ordered I get a cancelled order email. No explanation just we cancelled your order. This company has fallen so much. I just want a refund for the purifiers as they are unusable without a filter. They just keep selling purifiers to the unexpected people thinking they will be able to get replacement filter. Anyone thinking of buying an air purifier from Wyze go somewhere else.
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I hear you and would like a refund for my Air Purifier too!
On another forum, someone posted Amazon has them in stock. They are $49.88 for the Standard with shipping included. When Wyze gets the filters in stock again, they need to offer them to subscribers first and then limit the amount that can be bought to the general public.
This filter inventory issue has been consistent and ongoing. Each time I have looked to re-order they have been out of stock, and when I call their customer service they do not have any idea of when they are projected to be back in stock. So frustrating and such a silly thing for Wyze not to be able to keep up on, Iâve simply stopped ordering any more Wyze products since they are undependable. Hate to just toss out the 2 air purifier machines I already have, but looks like Iâll have to and replace them elsewhere in order to have something I can use consistently.
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Wyze sucks honestly. Doubt Iâll be making another purchase.
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Still no statement from Wyze acknowledging or apologizing about this issue. This really says a lot about the founders of this company!
Seems like there is nothing they are going to do about it now⌠Hopefully, theyâve heard us and will handle it differently when the next round of filters come back in stock, whenever that will be. I have been a Wyze customer for many years and own numerous products of theirs but this situation has been the most frustrating and my bigger disappointment with Wyze.
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So now I have to wait 3 monthsâŚagain!
I have 2 WYZE air purifiers with subscription which are totally useless now because they cannot bill me. My Camplus subscription bills fine, so what gives? I contacted WYZE and they said they would escalate the issue, they pretty much lied seeing all of these other people have the same issue.
A single customer service agent not being aware of this issue doesnât mean they lied about it. Having worked customer service back in college, I can tell you that lots of agents arrive to work the moment their shift is supposed to start and immediately take a call before theyâve even read all the updates sent to everyone from the company. Or, sometimes there are so many updates they should be aware of, that they skim through them all and forget about half of them within 5 seconds. I canât tell you how many times weâd have a team meeting and half the employees didnât read, didnât know, or didnât remember any recent announcements. It can be frustrating, to be sure, and it likely means that rep needs some additional coaching, but I wouldnât call it lying. They probably really agreed with you that it is a concerning issue and wanted to escalate it on your behalf, only for the escalation to shake their head wishing the rep had noticed the company already addressed this issue in an announcement to them. My guess is that the rep is going to be coached to keep up with the announcements.
From my understanding, Wyze sent out emails to everyone affected. Did you not receive an email?
Hopefully, Wyze gets more in this month so people can get what they need.
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I happen to be a tech support and customer relations person, have been for 20 years at my current job. We do take this stuff seriously and escalate it, and hopefully the other end makes the fix/change.
I purchased my WYZE air purifier over a year ago, I was getting filters like clockwork, every 3 months, suddenly they stopped coming. I finally contacted WYZE, they said I received an email, I searched my entire email box, didnât get anything. By the time I tried to order a filter, they were out of stock for a few months, couldnât use my air purifier. Fast forward to 2 weeks ago. The stock came in, I ordered my filters as a subscription again, no problem, every 3 months. I get my filter, I was elated. I even ordered my daughter an air purifier last week with a subscription. 2 days ago I get an email that there is a problem with my credit card, the same one that I use each month for Cam plus which works flawlessly. I go on the WYZE site to try to update my credit card info, canât do it, it erases all of the info I put in. So not only am I pissed again that I most likely will miss my 3 month window, but now my daughter will have a useless thing in her room.