Congratulations on the new camera and kudos for keeping the price the same. I’ve had Wyze products starting back early on in the V1 camera days. Wyze has some very neat and interesting products but there is so far to go. Software, security, and reliability have to catch up. I have roughly a half dozen cameras (mostly v2 but a couple v1s), a number of sensor packs, and 4 smart plugs. There is a LOT to like about them but the inconsistency of the notifications and anemic software has held me back from getting more. Then came the Cam Plus fun and the per camera monthly fee as a nice one - two punch that finished shutting me down.
This is frustrating, Wzye needs to be profitable and I’m not against that but I’m actively moving away from companies that adopt the anything as a service (?AAS) motto so they can pump customers for subscription revenues.
If Wyze were to improve their security, polish the software, improve the reliability, and offer Cam Plus at a more reasonable price schedule (account level, not per/camera) I would happily;
Replace my existing cameras w/V3 cameras
Add more cameras
Add a couple the thermostats (2)
Get a couple thermostat remote sensors when available.
Add a video doorbell
Look at the outdoor Cams
Sadly, as it is, I’m not buying anything right now and am watching the market (Wyze and competitors). Won’t buy a Goo or Ama product, for many of the reasons stated above, but there are competitors that are catching up.
Yes, Wyze was gracious enough to offer a name your price Personal Detection service with pricing at the account level but the restrictions (timing, cool down, only avail for v1/v2 cameras, etc.) make it pretty much a non-starter.
Wyze, if I’m the only person who feels this way then by all means, ignore me. If I’m not, hope you hear this and improve things. You are small and nimble enough to engender so much customer loyalty. If I didn’t feel that were true I would have left you a long time ago and surely wouldn’t have wasted my time writing this post.
You arent the only one who feels that way. I feel that they could fix these issues but only with the help of more testers. And I don’t mind being a tester now that I have extra phones to do the testing from but like the constant errors with Cam plus and the 3 second video clips that “fail to upload” really does need attention. I just don’t want to put out another $20 for a cam that will still give me these same errors. And I know that it’s hard for Wyze to pinpoint what it is because each person’s circumstances are different. But I think a more timely response to tickets and troubleshooting are also in order. When I send in a ticket and don’t hear back for days it makes me feel that I’m not appreciated. And yes I know that they have a lot of people sending in tickets but still, some kind of acknowledgement would be better than nothing. But I do hold out hope that things will improve.
And with the beta testing, it doesn’t do much good to have just people who are tech savvy. Those kind of people can quickly do a fix. What you need is a good mix of people. Those that know how to correct a problem and those who like me are pretty tech challenged. The majority of the customers are not overly tech savvy. Thats one thing I loved about the cams is that set up was very easy and not complicated like the more expensive cams were. Just something for Wyze to ponder and consider.
This is what I wanted with the WCO. I have no real need for battery operation and the crippling of the camera in order to preserve battery life. I have four on pre-order and may well get more after I see these.
I really DO wish Wyze would include RTSP as part of the normal firmware. Essentially all of my V2 cameras have RTSP firmware in them and although I often watch then “normally” via the Wyze phone app, it is really nice to be able to bring up a bunch of the cameras on my computer via RTSP.
Agreed, I would love RTSP, but i don’t want to give up the new features/Wyze app - since they put a new model out i can’t fathom a reason why they wouldn’t have it built it now knowing how many of their customers want this.
Agreed. But the only devices I have issues with are those from Wyze. Random, no rhyme nor reason. Just the camera will show up in the app as offline. Power cycling it normally restores it in combination with force closing the app. Also I can be watching video from playback and have the video “jump” 5 seconds with no visible reason.
These issues have been present for as long as I have been a customer. My son sees them, my Dad says he does not see any issues other than the offline one and that one only about once a month for him.
My Eufy cams never seem to have an issue like that, they just work. So not sure about root causes etc. Also once just for giggles when I saw a Wyze camera offline in the app I just left it alone. After about 2 hours it just seemed to “wake up” all on its own.
Don’t have any answers but it is repeatable enough that I no longer use Wyze products for anything remotely important. But maybe the V3 does not suffer from these issues? I am going to wait and see what users say after the camera is in full release for a month or two.
Congratulations, Wyze team, this looks like a hit.
FWIW, as a fan and vocal critic both, I’d happily pay a bit more for the vastly improved v3. There’s a contingent of us who won’t jump on subscriptions.
On shipping, please set something up so we don’t have to place 2 or more different orders if we need a dozen or more. The packaging, resources, etc, is excessive in this day and age.
Do you get the 3 second clip in events that give the fail to upload error? I mean I have it even on my Wyze beta app and yet it seems like this issue is not being resolved, no matter how many logs I send from either the beta app or the public release app on my iphone.
No I have had the same issues with AT&T Uverse (DSL) as well as Spectrum and Spectrum Business, my son has the issues with Google Fibre as well and my Dad with a DSL provider I can’t remember the name of.
The caveat there is finding someone else who has had consistent problems with the V2 staying connected and seeing if their experience improves…I would imagine most of what you see here will come from people like my saying they work fine, which doesn’t really count since my V2’s have also been working fine.
Ok. I was just wondering before I called to scream at Spectrum. Just curious why they can’t at least fix the fail to upload errors or the missing fragment errors first before releasing a new product that may still have the same errors. At the very least allow us to upload locally instead of AWS (which being Amazon explains a lot of the problem). This way if I’m uploading locally and have issues then I can truthfully say its my end. I just get annoyed when this issue is brushed off like were at fault.
This is a great idea, and a good opportunity to offer a bulk discount - even if they grouped by tens - at the very least it should save in shipping cost.
unfortunately in that thread Wyze says they do this to prevent resellers taking advantage and they aren’t likely to change - which i don’t understand, if you set the price point to you still make money then who cares if they are reseller?
Originally I upgraded my router and that seemed to make a huge difference. But I apparently just did not wait long enough.
As to it being a manufacturing issue, yes it sure could be I suppose. I honestly do not know. I can say that the only other device that I ever had issues with was a Ring Doorbell V2. Since replacing that with a Eufy Doorbell (The battery powered one) I have not had a single issue with anything except Wyze devices.
Changing ISP’s, modems, even method of delivery DSL => Fiber for Spectrum (Coax for the last 180 feet). Plus another brand new router. I think I can safely rule out my network.
while true there are others with your issues…what if they are all thinking the same thing you are? Then there would be a bunch of people checking everyday to see if anyone who had their issues made the leap to purchase the V3, and then came back to report that it is working…most people only go to places like this if there is a problem, wouldn’t surprise me to see someone who had issues and bought a V3 that worked, and they never came back, lol.
Have you signed up to be a beta tester? The link is below for hardware and software, the more info you fill out (network hardware, isp, phones/os version, ect.) the greater the chance you will be selected.
Yes I have but I’m waiting, as usual, on someone to approve me to the Facebook group. Otherwise I have no idea how to report issues that I find. I haven’t been approved yet for hardware but I do have the beta Android version of the app
I did, this morning. I was just talking about where to post the errors for the app. Don’t know where to post that. But still not hearing about the hardware. And I’ve been back and forth with customer service for 3 days on the fail to upload as well as 3 second clips and no resolution. It was the rep this morning that recommended signing up for beta so I can see what’s going on. But while I am in the beta app I see no change in the resolution of the errors that cam plus has.
