Wow! You guys have been busy over the holidays since the last beta test release! It seems like I just barely mentioned the reboot issue I found in the last firmware test and you already have a new release with an update that quick.
Thanks for the obvious hard work from those of you over these product areas. Happy to help you guys test things since you work so hard to find and fix stuff quickly. It’s very appreciated.
Log 374215 (for the showing offline but will stream cam)
(A few minutes after I took the log and videoed the evidence of this, the camera is now showing correctly as online again…I still thought you might want to review the log though).
I also had another V2 cam auto-reboot multiple times again:
I was present in the room with the camera when it rebooted each time, and can confirm each of those blank spots are while the camera was automatically rebooting itself.
I will check the rebooting, but my v2 doesn’t show offline, I did do the install of the FW from the Device side and not the FW Update menu option. I started there but it was taking longer than expected so went over to the V2, opened it up and was notified of new FW. I did the install there.
Just tried formatting the SD Card in the v2 so I could test the reboots. Formatting is not working, the data is still on the card. Yes, I have a 32g card in the device
The vast majority of the time, when I format a card, I have to restart the camera after formatting is successful to restore capacity. I’ve been doing this for a good 2 years.
The last time I formatted all of my cards was after the last firmware update (beta). As cards over 32G are now supported I thought restarting cameras after the format would be a thing of the past but it is not.
No reboots issues on my 8 V2s. Easy to verify it because they are settled to continuos recording.
This is interesting. I will have to test this on mine too Is there a functional rationale for why you format all your cards so often, or after firmware updates?
@spamoni most of my V2’s are fine too, this round I just found these 2 doing something abnormal I know Wyze has been trying to catch and resolve, so I’m happy to have found something u can help with
It is nice how easy it is to track this reboot bug simply by looking at the SD card though! Very convenient.
Not particularly. I do it every 2-3 months out of habit except the last time which was to test the new support for cards larger than 32GB. It must be a good habit because my first cards are from March 2019, continuous recording and still functional. Never had to change one.
So I was checking out the events today for my V2 Camera since I did the update. I noticed that I was getting Error 5 as shown in the image below. Restarting of the Camera and opening newer events from the v2 yields no issue.
However, here is what I noticed, As you can see in image 1, I have a Live Event being recorded and one at 1:16pm. I opened to one at 1:16pm and in the second image, notice how it says live and not the duration as it normally would. It appears the event trying to be displayed is the actual live event even though I clicked on an earlier one. Wondering if this is a bug where the events page gets stuck on a Live Event even though you requested an earlier one around the same time. This does not happen on the v3, it seems to be isolated on the v2
Thank you for posting the issues and logs. For the rebooting issue, we have built a new firmware that fixed it. I can PM you that firmware if you would like to test it. Thank you very much.
Thank you for posting this. This seems like a new bug that I haven’t seen. Is it easy to reproduce? If you can reproduce it again, could you please submit a log? Thanks
Of my five Pans, four updated successfully. The fifth fails, and I’ve tried just about everything I can think of. It also failed to take the previous beta (4.10.8.638) and is stuck on 4.10.8.501.
I have tried deleting the camera, resetting it, tried with and without an SD card, power cycling, etc. It doesn’t appear to ever begin to take the update (it never goes offline during attempted updates). I cannot flash back to an earlier version (none of my Pans will), apparently because of this issue.
