Wyze Cam Purple Screen

I just installed the Garage Controller that comes with a V3 camera and I set night mode to auto.

With the garage door open during the day, everything is fine. Howerver when I close the garage and it switches to night mode I just get a purplish screen that obscure everything.
If I go in and turn off night mode and then set it back to auto, night mode works fine.

This only happens during the switch to night mode.

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Hey @franks59 welcome back we haven’t seen you around in a bit.

Could you by chance post a picture of what you’re saying? It sounds like the IR lens is getting stuck but your description is just a wee bit different than what I’ve heard in the past.

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Check out the solution on this thread.

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Here’s a clip:

Frank

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Wow okay! Your description was perfect. And it is different from what I’ve seen in the past. So usually this purple hue means the IR lens is across the eye but it’s still trying to see in color, do you have the night vision IRs turned on? They don’t appear to be coming on.

Night vision was set to auto. However, I just discovered that the problem no longer exists.

The video was from Monday when I installed it. As I mentioned in my original post after seeing the problem, I went in and set it night vision to on and have left it there.

The advice in the thread suggested by StevenA above said to cylce night vision between Auto, On and back to Auto.

So I switched it back to Auto from On, where it had been since I noticed the problem, and now it works fine, albeit it takes several seconds for the purple to disappear when Night mode is activated.

Frank

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Well, I spoke too soon. It’s back again. :enraged_face:

Frank

Here’s another video. In it the Night Vision IR Lights are set to Near.

It starts with Night Vision Mode set to On.
I then set it to Off.
Then back to On.
Then to Auto.
Then finally to On.

I’m wondering if it has something to do with the time of day. It’s afternoon right now and you can see sunlight illuminating the right wall, which is just vinyl siding.

Frank

What you’re seeing is apparently normal when there isn’t enough ambient light for “color night vision” on the v3, but it hasn’t switched to night/IR mode. There was another thread where people saw similar, it seems to vary in intensity from cam to cam. Try changing the night vision conditions to “dusk” (if the v3 has that option) so it comes on sooner, and leave the night vision mode on “Auto”.

You can test this by leaving night mode “off” then turning on a light in the garage. The purple hue should go away completely.

I’ll see if I can find the other thread.

EDIT - Here is the thread. It is long but you can see the same effect (gets more extreme the darker it gets). This person seemed to notice it was worse on one batch of cams than another, and it seems to have started with a firmware update. The basic result is that you need to make it switch to night mode (IR) before it gets too dark.

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To summarize, it seems to affect the v3 mostly

-Daytime without night mode active (color night vision mode) = normal picture
-Dusk without night mode active (color night vision mode) = slight purple maybe, depending on conditions
-Dark without night mode active (color night vision mode) = heavy purple hue (where other cams would just show black or maybe some faint outlines of stuff)
-Dusk or Dark with night mode on (color night vision off) and IR lights on - clear black and white picture

It was flagged as a bug and I believe Wyze is aware, but not sure if any fix is planned. It seems to affect only certain revisions of the v3 and happened after a firmware update. I’m guessing the firmware update improved color night vision for the revisions that are not affected by this bug, but negatively impacted the ones that are.

One more thing to try is tapping the camera on a countertop. Don’t do it hard enough to break the camera, but I have heard moderate tapping can sometimes fix the purple color problem.

Is that a 2nd Gen Toyota Tacoma Sport in your garage?

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2004 4Runner SR5 Sport Edition. More than 20 yrs old and still going strong. :partying_face:

Frank

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Thanks, but I don’t have that option and it looks like that didn’t solve the problem for the other poster.

It’s odd … my other v3 cameras do have that option but not the one that came with the garage controller. They’re all running the latest updates.

I guess there’s more than one version of v3 like v3 and v3.5 (with more options / newer firmware).

Frank

So I had to open up my garage door controller, where you go in to actually cycle the night vision mode to auto on or off just below that bar is night vision conditions, you can click dark or you can click dusk, Try switching those, the dusk is for an environment that has low light whereas dark is for an environment that has extremely low light, Click the opposite of what you have now and let us know the result there. I’m thinking someone might be right but typically if it’s switching to IR and night vision at all the lens for IR is also moving. It feels to me almost like the lens is delaying. I’m yet to see that one but it’s quite curious

you know, im going to tagba guy in, he knows some stuff about some stuff :wink:

@carverofchoice what you think of this?

Still don’t see that option. Here’s a bunch of screenshots from Settings:




However I DO see that setting on my other v3 cams.

Frank

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OK First off let me say thank you thank you thank you for just automatically posting the screenshots. I can’t say how much that helps. And this is A V3 that came with the controller?

You didn’t replace it with a separate V 3 or maybe an older V3? I don’t remember if the dusk or dark setting was a firmware option or if it was camera model specific when we did slight upgrades on the back end for the V3 models.

Considering how ahead of the game you already are could I potentially ask you to post a screenshot of your device info page? I have so many questions now

Yes.

Here it is:

As a bonus, here is the settings and device info from a v3 that I bought in 2022:

Frank

You have to set night vision to “auto” before the dusk/dawn option will show up, it uses that setting to choose when to automatically switch. When in manual it won’t be there.

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It’s because they don’t have it set to “auto”, that option only comes up in auto mode.

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Thanks, got it.
So I set the night vision to Auto then set the condition to Dusk.
It went to purple.
I turned on the lights and it was normal.
I turned off the lights and it went purple again.

I noticed after turning off the lights that the purple was pulsing. It wasn’t doing that before I turned on the lights.

Frank