Wyze App Service Outage - 8/22/19

Mine is also in the direct sunlight in the afternoon. I am not sure what the sensor bridge is.

The sensor bridge is the thing you plug into the back of a camera for the Wyze sense to work.

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The bridge comes with the sense kit.

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So, it is constantly detecting motionā€¦the wind blowing the leaves. It seems to only detect ME when I do in and out of the house and not all of my friends. Is this piece not part of my initial $25 camera?

More importantly, why has it stopped recording on the disk?

No, the bridge doesnā€™t come with the camera. It is only used to connect the sensors. The camera works without the bridge.

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Was the camera working properly before we had the outage?

Let me be more clear. The recording was working before. It was already mostly detecting me as a PERSON, but not others. It has always counted leaves blowing as motion.

Sorry to hear about the Wyze Sense issues from over the weekend, folks! Are your Wyze Sense devices working properly now?

@di.sped.head, I would recommend getting in contact with our customer support team by using this form:

Support Request Form

All good for me again, except person detection seems to have stopped working. Doesnā€™t bother me too much but thought you might want to know.

If thatā€™s still a problem, I would recommend contacting our support team. Thanks for letting me know! :slight_smile:

Support Request Form

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As of 8/28/2019 the server seems to be down again. No events showing up and getting a failed message when I try to retrieve them

Yeah, same here. Has any one heard anything from Wyze?

Wyze is on PST so the office staff is just arriving. I am sure technical staff is already on it.

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Team is looking into it, getting in touch with AWS. Sorry for the trouble! We will share more details later.

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I uninstalled/reinstalled the Wyze app and my ā€œEventā€ videos are working properly now. Give it a shot and see if this is a solution for you. :slightly_smiling_face: