Well the app kicks me out to the website. Support is all over the place there. So i don’t think they yet to abandoned the product but i do think they unintentionally killed the watch.
I put a support ticket in but because my watch is more than a year old they said they couldn’t do anything. It’s no longer under warranty.
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I’d be happy at this point to see if anyone had a Wyze 47 watch and was able to get it to connect to an account. It sounds like its dead for everyone.
Sounds about right. I’ll only be getting quality watches from oneplus moving forward.
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My original 47 that Ive had since launch had seamlessly migrated to a new iPhone the first week of this year. It was still working fine as of about a week ago. Not being aware of all this I decided to delete/remove it so I could switch to a gift 47 that was cosmetically new. When it didn’t pair I simply thought it was a problem with that watch (which was last paired at least a year ago). I was sorely mistaken when my original 47 would not reconnect and suffered the exact same app issue while trying to pair.
I have never used the app for that.
This is how I prefer to submit tickets (you can click/tap to expand this):
- Visit the Help Center: https://go.wyze.com/help[1]
- Click into the “AI-powered search” box in the middle of the page and enter
create ticket. - Click Yes, that is correct.
Repeat Step #3. (
UGH! 
)- Click No, I do not like chatbots.
- Click This is about a product.*
- Click Other.*
- Click Create Ticket
- Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
Based on what I’m reading recently in this topic, I’m apprehensive about trying it even as a test. One thing I do wonder, though, is if anyone has tried connecting a Watch to an older version of the app. I’m still using v2.50.9.512 on my primary phone with my Watch 47, and I wonder if the difficulty connecting the Watch is a problem specific to newer app versions.
I don’t know the answer. I’m just asking because this is an older topic, and I haven’t seen anyone suggest that recently. I suspect people having issues with this now are all using current versions of the app.
If anyone tries with an older app version, I hope a report of that experience will be posted here.
Yup i did it didnt make a difference i went as far back as i think it was 2.0 before it quit working on whatever the latest android os oxygen os 14 i think for me…
Thanks for trying!
I just confirmed the same thing with a test phone and older Watch 47. I tried current v3x and older v2.50x apps, and both show that they’re initiating paring (and the Watch displays this as well), but then they fail almost immediately. This is reproducible, even after rebooting the Watch.
I suspect that something is broken on the server side since this is happening even in older app versions, so what I suggest at this point is that people experiencing this issue generate a log immediately after the failure happens and then follow that up with a ticket (as I noted above) to try to get this on Wyze’s radar. This is also something I’d consider adding to fix-it-friday if/when that becomes a monthly topic again.
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Yes, I tried many old 2.x versions of the app. It appears to be a server side problem.
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I just created a ticket my brother had a long chat with them and they gave him a 10 dolla voucher or something. There all of warranty.
Hello frustrated Band/Watch users. Here to stir the pot as well.
I have a Wyze Band since '20, and two Wyze Watches 44 since 2022.
All three had been working just fine. My boy’s band and my watch is paired to my account, and the 2nd watch with my wife’s account.
I had time sync issues with them recently so i decided to do a clean slate, performed a factory reset to all three… and I totally regret that.
Now all three of them are dead weight to me. Stuck in the QR code mode, useless.
I tried everything, from resetting my network settings (iPhone 15 and 13 mini) deleting/reinstalling the Wyze app, forgetting the devices under bluetooth, killing the app, etc… nothing works.
Called Wyze, after being given generic answers, I was told to provide an “app experience” log. A few days has past, and their solution… a $10 credit…
Ridiculous solution! There has to be a bug on the app that prohibits pairing with the lifestyle devices. But they refuse to believe that and instead offered me a measly credit
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Since this current topic is marked as “solved”, Wyze watch 47 Error pairing might be a better topic to post and follow at this point.
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I can confirm it’s working again everyone.
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I restarted my Goole phone and the watch connected.