Wyze 3 Cam skipping 1 oe 2 seconds on uploaded video recordings and playack

@StevenA I thought I would first try restarting using the app, as that was easier because of the location of some of the cameras.

I am noticing the same behaviour after restarting two of my v3’s two days ago. @StevenA my restart was a full unplug from the wall for just over a minute on both cameras. Both of them worked perfectly well for the first 18 ish hours, and then slowly a skip started back into the replay. It was almost imperceptible to start with, but is slowly starting to get longer :man_facepalming:t2:

I’m going to test the “restart” again with a camera cycle within the app, not unplugging them, to see if that also stops the skipping for a while. I wouldn’t expect it to stop it forever, I’m assuming the resumption of the skipping is a FW issue.

I restarted today by pulling the power cord. I will report in a few days on if the freezing/skipping returns or not.

Initial observations are that power cycling the cameras from within the app does not reduce the skipping. I’m still having the skipping issue after the app power cycle. When I power cycled by pulling the power cord it got rid of the skipping for 18 hours ish before it started creeping back.

I’ve already done a power cycle and the issue persists.

My v3 has been doing this bad for months. Was hoping it would get fixed.

Log ID: 889014

You have to remember something. Power Cycling a camera is only achieved by physically unplugging the power from camera, either by pulling the plug or using a smart plug to cut the power off. The “Power Cycling” from the app does nothing to the camera, it only puts it to sleep. The power is still flowing through it.

Thanks everyone for the logs, I will pass them along to try and get some more attention to this issue. Can you please tell me the firmware and app versions you are on so we can see what versions it’s effecting? Thanks!

app version 2.38.1(161) android
V3 firmware 4.36.10.3406
V2 firmware 4.9.9.1574
If you need more logs I can get some more. this happens on both V2 and V3 almost all the time.

Yes, I know that. That’s why I tested a full unplug and a camera only power cycle, to see if they have the same result of arresting the playback skipping for a while. They don’t, for me anyways.

I pulled the power cord on my v3 for 30 seconds 24 hours ago. The freezing/skipping has not returned yet. V3 firmware (4.36.10.3406). App version Android v2.38.0 (153). App version IOS 2.382 (1). Not using the latest app versions because of reported bugs on this forum.

BTW, my v3s on firmware (4.36.9.139) do not exhibit the freezing/skipping problem.

Thanks for that info @midnight_jeep97 @StevenA!

Last thing, could you share some of the video clips that are experiencing this skipping?

Also, can you confirm where these happen, are they only the cloud events (events tab at bottom of app), or in SD card playback as well? What about live view?

And are these effecting all of your cameras on the problematic firmware, or only some of them?

Thanks!

Even though I replied to your post, it wasn’t intended to you only. You’d be surprised how many don’t know the difference between power cycle and turning/restarting the camera through the app.

I actually get the same result pulling the plug or restarting from the Wyze app. Stuttering disappears for a bit but eventually comes back.

Here is a video of my skipping. This is probably not the best video but you can watch the Wyze time counter skip too. I moved this v3 to a location with little motion because of the skipping. The skipping happens on Event cloud videos and SD card (Continuous Recording). Not sure about Live Stream skipping because I rarely look at Live. I only have this one v3 on .3406. The rest are on .139 and those don’t skip. I hope this helps the Wyze Team investigate the problem.

I posted 2 vids here about 7 days ago. take a look. if need more clips let me know. this effects all my cams V3 and V2. I’ll spend some time later and give you some details on the other items you mentioned.
here is one from a V2 cam.

It happens to all seven of my V3 cameras, which are at 4.36.10.3406.
Wyze App 2.38.4.3 running on iPhone and IPad.
I haven’t tried physically powering off the camera, I’ve only restated it from the app, which resolves the skipping for a day or two.

It happens in both the cloud playback 12 second clip, AND if I then go SD playback the skip also happens there. No idea about if the live stream skips.

This has been happening for like a month or more now.

v3 on 4.36.10.3406

As requested.

Log ID: 889014

V3 firmware 4.36.10.3406
app version 2.38.1(161) android

All four of my version three cams have failed and won’t connect. Can’t even submit a request for help because it times out.