This is honestly really sad. I have no clue how I wired it the first time. Now I have to spend hours trying to figure this out again. Last time I had to have a technician come out to fix it costing me 100 plus bucks. All bc I changed my wifi system I now can’t connect my two thermostats.
Can you set the new wifi to match the old? Same SSID and Password? That is the simplest solution.
Unfortunately no. But that is a valid solution. It wasn’t as bad as I thought it would be to redo them as I unplugged them and looked at the colors in the back. But the feature to switch wifi is something on most devices. Out of my whole house just the wyze products which I have over 40 required a reset. Lol
Well, this is just stupid. I don’t remember everything I entered during the initial setup about what wires were connected where on the old thermostat. How the hell am I supposed to get thru that part of the setup now!!! I hate this thermostat. Going to buy a Nest.
Same here. Everything worked and then my vents were cleaned, all of the sudden thermostat display is off. The vent technician was blaming me “for breaking the thermostat cover plate” and he did not understand that it was broken before I touched the thermostat. When the display was off, I decided to pull the cover off and see if if it will help. Is it possible he pulled the thermostat cover and then broke by bending some of the male pins on it???
Dear Wyze Support,
I was able to change the Wifi credentials for my Wyze lock without reinstalling the device. Why can’t I do the same for my thermostat, cameras, etc?
Please make this fix a top priority, or users will simply choose products that are friendlier.
Forcing your customer to reinstall everything, when things outside of their control happen (looking at you Spectrum!), is simply too big an ask.
Thanks @WyzeJimmy @WyzeBaohua @WyzeGwendolyn @WyzeTao @XuLi @Alex-T @Wyze
I agree the developers need to do a more professional job. Deleting and adding was cutting edge in 1990 but not 2022.
How is this still a thing?
Please, Please! enable the ability to switch the thermostat to a new WiFi network without having to reinstall the thermostat from scratch.
Given the complexity of the thermostat setup, this REALLY needs to be addressed. Thank god I still had pics I took of the wiring before initial installation 1.5 yrs ago, or I’d have just trashed it and bought another brand.
This.Is.Stupid. I have two thermostats and SEVERAL cameras. I have to spend the day going around my house reinstalling these things because I upgraded my network? Freaking A (that is not the F word that I wanted to use). How can a tech company be this far behind it’s competitors…smh.
Wyze isn’t the only company with this issue. TP-Link Kasa has the same issue for their IoT products as do many others. You can’t change an SSID and password for a device no longer connected to the wifi (which is what happens when you change them on your router.) You need some way to access the device and reset them, which means a reinstallation. The only way to do it without all the headaches is to use the same SSID and password on the new router.
BUT Wyze should be able to support the scenario where my thermostat is up and running / connected via my “old” wifi SSID and allow me to communicate to it (via this old but still temporarily running WiFi) a new SSID + new password and then have it switch over to the new network (do a reboot if you like, just get it done).
Just for my edification, which IoT devices allow you to do that? I know Kasa doesn’t but I haven’t any other products to compare.
Sorry, I didn’t mean to imply that there was another product that implements the ability to specify a replacement SSID+password via existing connectivity. I was trying to convey that this would seem like a viable solution. (And it seems like one that could be implemented without a huge amount of effort.) This would be especially valuable for the wyze thermostat which has such a more involved setup than the wyze camera.
I don’t have the thermostat but have seen the complaints regarding having to go through the ENTIRE process, which is completely insane. Adding back a camera or plug is fairly simple by comparison.
I agree that having the ability to reassign\reset\change the network SSID and password for all devices, device groups, or just individual devices from within the app, perhaps a “Network Management” UI in the Account tab, would be a great improvement. Not just for the Thermostat, but all Wyze IoT on my account. There are Wyze users with tripple digit device lists.
Here is the #wishlist topic for the request to implement this. Please go there, vote for it, and share your experience and suggestions.
Thanks for the link, I went, I voted. Everyone else who happens to come across this in the future, please also do so.
To CHANGE WIFI on WYZE Thermostat it is necessary to remove the thermostat from the app.
Next, In the WYZE app Home Screen select the plus (+) sign in the upper right corner of the screen
Select “Add Device” Select “Home” then Select Wyze Thermostat. Now Select “Begin Preparation” (it will only take 3 minutes… Don’t worry about the 30 Minuit Estimate… Next select “Begin” doNOT turn off the power select “Next” You already have a Wyze thermostat installed so skip this and select “Next” Answer the voltage question… Most have a forced air system and that is not usually High Voltage. Select your answer “Most say NO” Again already installed so just select “Skip” Jumpers are from original installation so select “Next” If you have a HEAT PUMP then you probably have a two Label system Also, if you pull off your thermostat and see only wires labeled like the top line of the illustration in the app then you don’t have a two Label system and select “NO”… Look at the wires that have been exposed by removing your Wyze thermostat From the wall plate select the letters that correspond to the way your base plate is wired. Select “Next” Select “System Off” Select “Next” Select "Next on Removing Thermostat Select “next” on wire pulling (already done) Select “Next” on plate install. Select “Next” on Wire connection (done) Select “next” one wire preview. Actually Attach the Wyze Thermostat back to the base plate (just align and push on) Select “Next” Power on (already on) select “Next” Wait till the WYZE logo is on the screen select “Next” Begin Pairing Select "Begin"Keep you phone near the thermostat as this is a Bluetooth function. Next select the new Wifi and password.