Seriously. This would solve so many problems.
For the past month my cameras are disconnecting with error code 13 as frequently as every few minutes when I am streaming them in camera group view on an iPad.
Since apparently no fix is forthcoming, I find myself wondering why on earth Wyze does not have an “auto-reconnect” feature in the app.
It wouldn’t even be complicated to add.
I am at a loss as to why they don’t do this.
If the camera disconnects from WiFi and then comes in range of the WiFi, it will automatically reconnect. My example of that is the cameras in my truck. When I come home, they get in range of the WiFi and do normally reconnect.
However, I think you are primarily talking about situations where WiFi was not interrupted, and the camera disconnects. That is a real problem that does happen. To make it worse, the camera IS connected to the WiFi and yet shows as off-line in the app. My WiFi can tell me if any particular device is connected or not, and my router does a ping test every hour to all my IoT devices (except Alexa devices that don’t respond to ping), and reports any failures to me. So what I see is the camera really is on the WiFi and talking to the LAN, but not to the Wyze servers.
The problem is that a reconnect has to be initiated by the camera, not the server. So if the camera really is connected to the WiFi, it does not detect the failure and therefore does not need to initiate a reconnect. The firmware could be changed so that it bases the need for a reconnect from “connected to the WiFi” to “communicating with the Wyze servers”, however that would introduce a new set of problems…
I think the particular problem I’m experiencing is not actually related to the camera’s WiFi connection but rather to the server-side streaming connection to Wyze’s AWS servers.
The reason I say that is because when I experience the error (code 13) and the video feeds in my camera group stop streaming, I am able to almost instantly reconnect and resume the feeds either by clicking the big refresh icon in the middle of the screen, or by simply “nudging” the screen even a tiny bit with my finger which prompts all of the feeds in the group to be reconnected almost immediately.
The cameras never appear offline in the app, and they never disconnect from my WiFi. It’s literally just a constant cycle of:
- “Oh, the camera’s frozen again.”
- > nudges screen
- > camera reconnects
So what I’m saying is, instead of me having to tap or nudge my screen like an ape every 5 minutes, why can’t the Wyze app automatically try refreshing the feed every few seconds?
If they have trouble with a simple software task of implementing “Dark Mode” do you really expect them to get “Connection Housekeeping” actually working
If they do expect 10 other new issues arise
There are similar exhortations on this topic in my history but none as funny as this. Thanks.
I’d like to see this improved as well. Our vacation cabin has solid wifi but a flakey (obstructed) starlink internet connection. As a result we get lots of “Failed to connect” errors that clear up immediately upon reloading the camera. There should be a retry for this error as it really is a non-error, unless, after say a minute of retries at 1 second intervals, it still can’t reconnect.