Huge rise in "Failed to connect. Error code 13" errors after latest iOS app update

Cameras
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1

After the latest iOS app update (the one which added landscape support), I’ve noticed a massive increase in “Failed to connect. Error code 13” errors across all my cameras.

Nothing has changed in my WiFi/camera setup and the problem affects all cameras, not just those which are far away from my router or whatever.

Does the latest version of the app have less forgiving signal checks or something?

P.S. this would be a non-issue if Wyze would implement Auto reconnect live feed if disconnection detected !!!

3

Yes they are in a group.

Can you please point me to the existing thread about the issue?

Many thanks :slight_smile:

2 Likes
6

It’s unfortunate to hear that this issue has been known for a while and hasn’t been resolved.

I can’t help supply logs because my cameras are not easily accessible.

It’s strange that they can’t provide a mechanism to generate logs from within the app.

1 Like
7

One year later this is still happening to me frequently.

The really frustrating part is this would be almost a non-issue if they would make the streaming auto-reconnect on failure.

8

Just bought three cameras and all were working fine until I updated them. At first I only updated 1 camera and noticed the failure to connect error 13 messages right away. The other two cameras were still working perfectly. Then I updated the remaining two cameras and immediately got the error message on all three cameras. Clearly the latest update is buggy. WYZE needs to correct this issue asap.

9

Wyze biggest POS ever used. Completely useless for something as important as protecting home and family

10

Let’s power cycle camera 48 times per day. As bad as MS, reboot, reload, recover. Why can’t they just make this s#%^ work. It’s not that hard, jeeez, how frustrating can this :cn: be?

11

Not to mention lack of information about what is failing. Speaker/microphone on/off Please, it drops more than video feed. Coded for close to 30 years, this must be some Rust code thrown together by Mickey et Al in Bangalore