Woke up to a new looking app first of all I did not update myself, second main issue is the web live view is not working, it’s letting me log in, but now all my added cams are black boxes showing a message to upgrade to view, this was working fine as of 3am this morning, all cam subscriptions are up to date and still show as added to services.
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I have the Same problem … All My Cameras 6 of them… are all Stating (Upgrade to view live stream
For web access to live stream, upgrade
this camera to Cam Plus or Cam Protect.) On Live View on my windows pc … I have cam plus on all of them. the App is working fine on my Android Phone.
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Same issue here with all of my cams. Also, the Services screen in the Android app (v2.50.0 (b404)) reports that I don’t have CP yet; another Android device on v2.50.0 (b415) seems to have a redesigned Services layout and reports that I have “Cam Unlimited Annual” which is correct, but no cameras are listed.
Edit: AI detection appears to still be working with the cams.
The latest beta app has some internal changes that are incompatible with web view, causing the web view to not work after you update your app.
This is intentional and the web view will be updated soon I imagine.
If you have TestFlight setup to auto update they you probably got the latest beta app.
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Thanks, I don’t have any of my apps set up to auto update for reasons like this, and I have been trying to get away from the beta app for over a year and set several support requests asking about it as well, and no one can seem to tell me how to get out of the beta app. If you have any insight on how to do that, I’m all ears.
If you delete TestFlight and go to account > app settings > beta program in the wyze app you can disable beta for all your devices.
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Me too. I don’t have a Beta app on my iPhone (running the current version 2.49.2.2) but when I tried to look in on my home cameras from a web browser I got the same issue “Upgrade to view live stream -
For web access to live stream, upgrade this camera to Cam Plus or Cam Protect.”
I have a current subscription to Unlimited Cameras Annual Plan.
I’ve rebooted my modem & router, rebooted laptop, cleared cache AND tried three different browsers.
yup and still not fixed today. They need to fix this asap, otherwise my cams are useless, and I don’t have testflight, dont even know what that is. So again, if anyone knows how to get rid of the beta please let us know.
Can you explain how using the beta app has anything to do with this? Unless you’re also running beta firmware (I am not) I don’t see what the beta app has to do with this. I’m not accessing the cameras via the beta app but rather the web streaming page.
According to Jason the beta app includes code to migrate your account to a newer subscription system on the backend. This doesn’t cause many visible changes to the user but internally things are changing.
The web view doesn’t support this new system yet, so it may not work.
It doesn’t seem to make any difference… I am NOT running a Beta app and I’m still looking at black screens prompting me to upgrade to a subscription I ALREADY HAVE.
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I appreciate you taking the time to share the insight. Once again the “what’s new” notes in TestFlight failed to mention an important point like this (I did find it in the beta forum after you mentioned it) and that would have been a good reason for some of us voluntary guinea pigs to have avoided this version. 
Thanks!
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Have you used the beta app in the past. Or anyone else who has access to your account? Once you load the app your account is migrated and switching back to the other app will not revert it.
I agree, I’m not sure why they didn’t include that disclaimer in the TestFlight notes.
I always check the forum thread for the latest information before installing any beta stuff.
Actually, yes, I did try the Beta TestFlight in the past, but it was buggy and I wanted a stable connection to my cameras when I couldn’t be home. But that was WAY before they even implemented the web view page.
If there are still “markers” on my account from that, how do I get rid of them?
If you last installed the app a long time ago it shouldn’t be an issue.
I’m not sure why your webview is saying that then, it must be unrelated. I have passed it up and will try to find out more about it for you.
I am sorry this is happening, can you verify the exact number of the app you are running?
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I’m on version 2.49.2.2
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I will pass this up the chain, but I would also recommend you get in touch with support so they can get it fixed. To do that they will need info that I cannot have you give to me through the forum.
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