Thier reply to me… and I replied back I had already done all those things and the same situation is present… that was yesterday. No Response at all … here was the message they sent
== > We appreciate you reaching out to us. I hope you are safe and doing great. This is Rozallen from the Services Team and I will be happy to assist you.
I understand that you have concerns about not being able to view the live stream using the Wyze Web View feature. No worries, I will do my best to work with you on resolving this concern!
We care about serving our customers and we have always believed that we leave no stone unturned to ensure that you are getting the service that you deserve, and for this inconvenience, we are truly sorry.
To give your situation ample time and care, we kindly request your assistance in following these troubleshooting steps. We believe that by taking these measures, we can potentially resolve the issue you are experiencing:
Check if the camera model is compatible with Wyze Web View.
Check that the browser has internet connectivity by trying to load google.com.
Confirm you don’t have a firewall or other settings enabled that are blocking WebRTC and view.wyze.com.
If you’re unsure or unable to confirm, we recommend reaching out to your internet service provider.
Ensure the desired camera’s live stream loads completely within the Wyze app.
Make sure the firmware is up to date on the Wyze camera.
In the Wyze app, navigate to the Account tab > Firmware Update.
Restart the camera from the Wyze app.
Navigate to the camera’s settings > Restart Camera > Restart.
However, if these steps do not alleviate the issue, please know that in the spirit of ensuring that your experience with our products remains seamless and gratifying, we would like to suggest, for the time being, the use of the standard Wyze app. Utilizing the standard version may provide a more consistent and reliable platform while we address any potential issues.
I hope this helps! We appreciate your patience and please know that we deeply care about your experience. If I possibly missed anything, please let me know. I’d like to have this situated for you as soon as possible.
I noticed my Web View went down last week. Finally reached out to support today and waiting for a reply from the services team. I tried restarting the cam through the app like suggested above and the one I tried didn’t change anything.
I noticed that you have a beta icon on your avatar. If you’re running the latest beta Wyze app with Cam Plus Unlimited, you have no access to Web View. Ref:
And do we know when that will be?.. I now refuse to use the beta to help in your research of your app if the beta is not tested before release… I get little bugs in a beta app release are normal, but not being able to view live stream is a huge over sight !
Most beta users know how to remove Android beta. Need to reverse how you got to beta in 4 steps:
From your phone/tablet: Wyze app Home > Account > About > Beta Program > Tap “Leave” down at the bottom.
From the Google Play Store: Find the Wyze app > Scroll down to “You’re a beta tester” > tap “Leave”.
Uninstall beta Wyze app. This is necessary because the beta app version is higher than the current production app version and Android won’t let you install a lower (production) version.
Verify that Google removed you from beta. Go to the Play Store, find the Wyze app and verify that what you are about to install is the current production app version, currently 2.49.4.402. If production app version is displayed, install it and you’re done. Your previous app settings are pulled in from the Wyze cloud.
If you still see beta version 2.50.0.b415, Google hasn’t released you from beta yet. Either wait for Google or sideload the current production app from a mirror site like APKMirror. Download and install the nodpi version of the app:
Unfortunately going back to the production app will not undo the change. That is why we posted the note that it would affect the my.wyze.com live view so testers could decide if they wanted to test this or not. I apologize for the issues.
Interesting… the support desk people said I could delete myself from the beta testing and when I logged back into my account, went to Account >About >Beta Program I am no longer listed as a beta tester for the app. I have a “get started” button.
HOWEVER - in the website my.wyze.com, my CamPlus annual subscription is listed under services. But on the iOS app, it says “you don’t have Cam Plus yet”
When Wyze first started they offered few products and they worked well… emphasis was on delivering a good product at a valued price. Customer satisfaction was a priority. In later days it seems they have added too many products, too fast and don’t seem to keep the same priorities as in the beginning. Software is not being fully tested prior to release. Now the emphasis seems to be focused on ads in the app to get cam plus or some other product offering.
I have several Wyze products and have recommended them to others. My view has now changed and I would not recommend Wyze to anyone I cared about nor will I be purchasing any more of Wyze products.
Wyze… get your act back together and hire better software engineers and support staff that will actually provide help!
This is because some back-end changes were being made that needed testing. So to simplify it think of it like this, when you downloaded the beta you Cam Plus subscription was transferred to the updated version (v1 to v2 let’s say). Webview does not yet work with the v2, but will at the public launch I am being told. When you back out of the beta and go back to production it does not move your subscription back from v2 to v1 so the production app is not seeing it. The only option is to wait for the public release at this point.
The browser-based webview account confirms that I have an active Unlimited Cam Plus account, but all the cameras are telling me to upgrade to view them.
The iOS app says that I don’t have an active Unlimited Cam Plus account, yet I can view all of my account events in the cloud, and even the cameras that have no SD card can run cloud-recorded playback.
