@XuLi We really appreciate the way you have handled this with communication, asking for logs and assuring us you’re aware of the reports and looking into the logs. Do you happen to know if anyone from Wyze is at least aware of all the bugs being discussed in this beta thread with the latest Hub firmware:
Several of us are having tons of bugs with the hub and sensors going totally offline in a lockup state 1-3 times a day, and we aren’t sure if anyone from Wyze is even aware of what’s going on. Could you at least confirm that someone is checking into those issues and evaluating the logs we submitted there? Any kind of communication about that would be very appreciated. I understand if these things take time, we mostly want assurance that someone is looking into it and working on figuring out what’s going on, and we haven’t heard anything, so we fear nobody even knows there are major issues with that firmware.
Thanks for your time.