My device somehow got disconnected. It’s rebooted fine after power outages. Not sure what happened, but it stopped connecting to our WiFi (even though the WiFi was working fine and said it had a strong connection). The app kept saying “Device Offline.”
I wasn’t sure what else to do besides delete the device and reset it up as a new one. After it took a while for the QR scan to go through, it failed to connect (yes, my phone was on the same network). Anyone have advice?
One other note is that the speaker on the camera sounded super weird - loud, slow, almost like it was shorting out. Not sure if that could relate at all to the issue. Thanks in advance for the help!
In addition to the usual generic advice for obstinate IoT devices (temporarily move the device closer to the wireless access point, disable all radios except 2.4 GHz in order to make that the only band available for the phone and device to connect to, etc.), I recently ran across this post as another idea to try:
The speaker thing makes me wonder if your camera is failing, but I’m stubborn enough that I’d probably try to revive the camera and get it connected anyway.
Thanks so much for taking time to write this out! Come to think of it, I’m not positive that it is a v3. It could be an original. It’s hardwired, so I won’t be able to move it closer. I may try again tomorrow, but if you think of any other ideas, I’m all ears. Thanks again!
You’re welcome. Since you tagged your topic with cam-v3-spotlight, I got the impression that you’re using a Cam v3 with the Spotlight Kit. I don’t have any hands-on experience with those or the older Wyze Cams (my oldest is a Cam Pan v3), so I’m probably not going to be very helpful for providing guidance specific to what you likely have, but I’d try the basic things, including restarting or power-cycling your router if you haven’t done that recently.
I’m not quite sure what you mean by that. Even if you have the power supply and cable fastened down somehow, if you can temporarily remove the camera from the mount you should be able to connect it to another power supply with 5 V ⎓ 1 A output and a Micro-B male USB connector closer to your wireless access point to give it a stronger signal to latch onto, then I think that’d be worth trying.
By any chance is there an sdcard installed? If so, remove it and reformat on your pc. Not a quick format but a full format. Depending on card size it will take an extended period time for a full format. Some of my cams have been problematic with full sdcards. Resolved with the reformat.
Yes, I think it’s that last one you mentioned! Still haven’t tried connecting it again. Hope to try tomorrow night. I could try an extension cord to get the WiFi closer. I will say it’s already less than 20 feet away from it.
This happened just now with my floodlight V2. From piecing together clips from nearby cameras, I know that there’s a person event at a certain time. It’s not there in the cloud. The SD card clip wouldn’t play.
Yep, the SD card is almost full.
This is a recent bug. Wyze, try not to introduce new bugs whenever you fix other bugs. Test. Test. Test.
