Timelapse is not downloading anymore

Cameras
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1

Hi there,

I think I have an issue with the new Wyze app 3.0 and downloading timelapse video’s from a V4 cam.

I have 7 Wyze cams V1-V4 incl Pan cams, and have never had issues with them working. I use two cams for a Youtube channel (https://www.youtube.com/@Stekkie40) where I post daily timelapses of the clouds above Eindhoven.

I was always using a V3 cam (the feed facing North) which worked fine and because I was so pleased I have ordered a new V4 cam (facing East). This worked fine for about 28 timelapses, even after the update to the 3.0 Cam app. But only for a few day’s, from around the 20th of august downloads weren’t loading to my phone anymore due to loss of connection of Wifi.

I have checked all the settings, updates etc, re-installed the camera’s and the Wyze app. I checked all the updates - all is up-to-date. The only issue was that I had only two bars in the Wifi reception, so I bought an Wifi-extender and a new MicroSD card. The wifi is now the full 3 bars, but I still can’t download. If I monitor the live feed, there is no loss of connection, the feed keeps streaming all day.

When I end the timelapse sometimes there is no download created - resulting in a total loss of content for that day. But when the timelapse is compiled on the V4 and I start the download to my cellphone the problems start. The download is very slow (around 0.5 to 1 mb/sec (a timelapse is around 1.6 GB), before the 20th this was at a much higher speed, more comparable to the speed of the V3 cam. The V3 cam still downloads at a very fast rate (1.2 gb in approx 20 minutes) via the same network and with no loss of connection to the Wifi.

I have deleted and re-installed the V4 camera, and also the Wyze Cam app (v3.0) but with no better results.

Is there a possibility to revert to the 2.5x version of the Wyze cam app, or does this make no difference

Help is much appreciated, because I live in The Netherlands I cannot contact the Wyze support team (only US and Canada can start a ticket).

Kind regards,

Rob Kuiten

2

You can find some good information here on how to revert the app. I use iOS so I can not do it but Android users have been able to do it.

3

I don’t use the Timelapse feature, so I can’t speak directly to your problem, but I wonder if you’re seeing any kind of error message and/or if the issue you’re describing is related to another topic where users have experienced problems downloading recordings from Cam v4s. I haven’t been able to replicate that issue myself, so I don’t know how widespread it is or what’s causing it. I did see an announcement about a new firmware update for Cam v4 today, but the description doesn’t appear to address the issue you’re describing, so I don’t know if applying that update would be of any benefit.

I’ll be interested to see if anyone else reports this issue, hopefully someone who’s able to submit a log and open a ticket, because this part of your post confuses me:

That’s not what I’d take away from a relevant Help Center article, which says this:

  • *Wyze phone support is only available in the US & Canada.

I think if I were in your situation, I’d probably go ahead and generate a log from the app the next time you experience the failure and then follow that up by opening a ticket from the Support site and include the Log ID in that ticket so that it can (hopefully) be routed to the appropriate developers to take a look at the issue.

Incidentally, I haven’t watched it much, but I do like your YouTube channel. I first became aware of it when you posted to the Captured on Wyze category. :cloud:

4

I have similar issues with the Timelapse function, when it stops to save the footage I usually have to format the sd-card to get it going again. what I also notices is that since ver. 3 the downloads are so slow , cameras have 3 bars wifi signal , I use a mix of v3 and v3pros , but to download a 1.5Gb album item takes almost two hours and you can’t take the focus of the app because then he download stops , even better, if you have a vpn running and it should re-connect with a different public ip, the download stops, times out , when you restart the app it starts at 0% again.
this new version of the app is frustrating the absolute F. out of me

all cams and app are on the latest release ,
IOS app 3.1.6(1)

v3. 4.36.13.0416
v3pro 4.58.13.1321