For about 5 days now when I open the app to look at cameras - all V3 with latest firmware - there will be 4 or 5 out of 16 that will say “This device has been turned off” and will not come on line unless I tap the white power button to turn it on. It doesn’t happen every time and it is not the same cameras all the time
Internet is 2240mbps down at last check and 420mbps up which is pretty much where they stay. I have restarted the ones that say offline when it shows up.
Edit - should have said all V4 and not V3. Fat fingers and poor proof checking.
Having the same exact issue…
It’s gotta be a bug with the latest software. I wish Wyze would hurry up and fix this. I’m losing faith in this company. Security cams need to be reliable.
Same thing happening to me, when I go to view my cameras, some of them have been turned off!! This is very concerning as it is a “SECURITY” camera!!! I did not have this problem before! Is it time for me to be looking at other brands?!
DO BETTER WYZE!!
I am having the same issue with multiple cameras. @carverofchoice do you know anything about this?
No, I just checked mine and they’re all working. Maybe this is specific to the operating system. I checked with Android.
How many of you having this problem are using iOS?
That might help us narrow down what the issue is. My initial hypothesis is that it is a bug in the IOS app. Let’s see if we can get some added support for that guess.
I’m on iOS having this issue
bug in the IOS app
There are other post about the issue of device turned off scattered around the forum. Most all from iOS users who have loaded the 3.13 app. I have not updated my iOS devices because I know better.
I have the latest IOS app and 13 V4 cameras on 4.52.9.6119 with all working just fine.
That’s what I have too but am having issues.
If it’s a known problem which evidently has been talked about in the forums the big question is - is Wyze doing anything about it?
when I pull up a cam that is watching my car or garage entry door and is says turned off - what good are these cameras and Wyze in general?
Sounds reasonably conclusive to me that the issue is related to the recent iOS apps. It sounds like there may be some people who are still able to stream under the recent app, so there may be some additional factors that go into it. That does sound like the issue is primarily model specific and not an issue with the entire app, so the changes likely have something to do with the individual “plug-in” UI for select camera models.
Can I get some of you having this problem to please submit a log and post the log number in here, and then we can pass that on to an employee to get to the appropriate Dev team for you guys Since this is clearly not an isolated incident. 
Not sure how to submit a log on this one. Camera says device has been turned off. Doesn’t it have to be on to submit a log?
I think the issue is primarily with the app plugin and not the camera firmware since the cameras are working fine with Android. You are correct that sometimes logs try to take the logs from the camera directly and locally as well (depending on what log option you pick), but in this case, it should also send information for the app logs even if it can’t see what the camera is doing (it should still be able to see from the app side what it is trying to do and where it is failing). If you’d like, you can go to the account tab on the bottom right, select “Wyze Support” then “Submit a Log” choose one of the cameras having the issues and what kind of log to try to send; OR scroll to the very bottom of that list of devices where you will see the option for a log involving “Wyze App & Services” instead of picking a camera. Then you can send one of the options in that list of logs and your log will definitely send Wyze info about things from the app side. I would probably pick “App Experience” or “Other” and then give an explanation about it not connecting to which camera and explain you couldn’t send a camera log because it won’t connect and shows offline.
Wyze may possibly ask for a particular type of log later if they still need help. For example, sometimes for connectivity issues where the camera shows offline, they will ask some individuals to manually collect a log by removing the SD card, waiting a few seconds and putting it back in the camera. Then you will hear a beeping sound that confirms the new log was loaded to the SD card, then they have you take the SD card and email the physical log directly to a specific employee email account for the person working on the issue. Usually this isn’t needed, but if they find they desperately need the camera side of things and not just the app side, they will jump in and ask. For now, any kind of log to get the app side of what’s going on is likely to help.
I’m sorry but I don’t feel like we should have to go through all that to help them figure out a problem their software created. Wyze should be able to figure this out without us having to go through this process of submitting logs.
Understandable. I agree that they probably can figure it out without anyone submitting logs in this case. But I personally generally will not pass on an issue I can’t verify on my side to an employee if I do not have log numbers to give them to pass on. That’s my personal boundary. I don’t mind if people don’t want to do that (usually some do, especially if they are call-tagging me specifically to get help quicker and made more important than waiting for the normal support process to recognize something is pattern instead of an isolated incident or edge case).
Wyze will probably learn of the issue through enough people contacting support anyway to inform them of the issue.
We volunteers can sometimes get things addressed more quickly with our higher level contacts, but we are not an official chain of getting anything handled, support is. We just like to help when we can by representing the community and confirmed patterns we notice in the forums. Many of us do this because we love to help and we have built up a lot of trust with employees that when we bring something to them it is important.
I was just asking if anyone would do it since I had someone specifically call tag me for help. I know some don’t believe in submitting logs, and that’s absolutely okay. I understand the point of view. Usually I get a couple of volunteers who don’t mind though and then I will get that passed on going around the standard support channels. But I am sure if nobody does anything that they will still send out an update for this issue, if not a hotfix. It seems like a pretty obvious issue that has a severe impact on a lot of people, so I expect they probably already know or will soon know based on the support tracking.
Here also. I thought it might just be my setup but it started the issue after the last update.