Exactly I couldn’t agree any more to this , We can’t lessen our security posture just to allow the app work better . Can we at least get some sort of update from Wyze on the progress, if any on this since there is an issue if for this. At the very least an ETA. The silence is starting to seem that this is not a priority since we can restart the app and camera to get it to work for a session and then …puff back to square 1 again. This is crazzzy!!!
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Is it time to give up on expecting a fix and finding a new camera with a different company?? This is taking way too long to fix!
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Hopefully @WyzeJasonJ is working on the issue.
This is a big problem for quite a few people.
Wonder if this is cam related or network related? I would like to try your cam in my house? I have a known good network. Maybe phone a friend to try their network.
I have the same issue with (6) cam v3’s and (2) pan cams v3’s. Viewing live streams on any one of them even while inside my home WiFi is only about 60% of the time. It seemed like it all started right after Xfinity upgraded us from the XB3 gateway to the new XB7. I’ve rebooted the gateway and all the Wyze cam diagnostic troubleshooting but no resolution. I think the gateway upgrade is just coincidental now. I have a Wyze diagnostic ticket submitted but haven’t heard from them.
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Same here. Everything worked well with my old XB3 gateway. Then Xfinity pretty much insisted on upgrading to an XB7 gateway. That’s when all my trouble started.
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Way too many people on this thread mentioning an Xfinity upgrade. Sure sounds like this is an Xfinity problem and not a Wyze problem. Wyze has no control over YOUR Xfinity Router / AP.
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I m not on xfinity. Still same priblem
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I have had the XB7 for a little over a year now. Until a few months ago I had cellular access to my cams/devices. My thought is either Xfinity updated firmware or Wyze updated their firmware and/or the app is the cause of the issue. This has gone on too long w/o any status updates from Wyze.
Has anyone contacted Xfinity on this topic?
Has anyone attempted setting the XB7 to bridge mode and introducing a non-modem router? Were you successful? I have an ASUS RTAX88U I bought when I was on AT&T in Dallas because the gateways are crap that I have been considering introducing to see that that works.
I have Rogers. The issue is not related to Xfinity alone, must be Wyze update(s).
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It really is ridiculous that Wyze hasn’t fixed this after more than 3 months, or even given us an indication of what they believe the issue to be. Back in Feb they said they identified the root issue and are working on a fix, but pretty much silence since then despite requests for an update.
I’ve found that I can see my cameras remotely using Wyze Web Live, but not able to see them via the Wyze app on my Android phone unless I’m on my home network.
As I said before, Wyze’s new cameras look interesting, but I’m absolutely not buying another Wyze cam until Wyze fixes the issue we’re having with our existing cams… in my case a mix of version 2 and version 3 cams.
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It’s an issue Wyze has had open for several months. Even the Wyze support robot knows about it, so it keeps one from reporting it as a new issue.
Seems you might get an answer on your own. Sounds like a great idea.
I’m on Shaw internet here. I had the same issue that seemed to occur shortly after the big February incident. Worked perfectly fine before that. Also have a friend that had Rogers internet, same problem not able to view his cameras EXCEPT when on his own wifi.
I even tried a brand new account on a different iPhone with a few spare cams and still the same issue, view on my home wifi but not on cell. Both my friend and I were on iPhones with fully updated OS and Wyze apps. All other apps never had any problems.
The only way we could get all the Wyze cam systems to work properly again was to bridge both his and my supplied modems and use an external router for wifi. Bingo, problem went away. All three phone apps were back to showing cams outside of wifi.
I can’t understand why this issue has not been “repaired” by Wyze yet.
This occurred for me after the big February incident.
Worked perfectly fine before that.
You really need to stop talking down to people on here it’s not helpful.
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Back in the old days, I remember hearing that excuse when we had no clue how to fix a bug.
Fyi. I am on Shaw/Rogers with XB7 in Victoria. My remote access with my iPhone is working fine with Shaw/Rogers internet service.
I can see/control all my Wyze cams and other Wyze devices when not using my local wifi. I just checked again by turning off my iphone Wifi and my access is still fine through cellular access.
Not sure if it helps but can you access your Rogers Ignite Homeconnect app when you are remote?
Also perhaps double check that cellular data is turned on for Wyze. I have turned it off in the past to reduce my cell data usage.
Also consider “Reset Network Settings” under General “Transfer or Reset iPhone” if on iPhone. similar on Android
This has also helped me with related remote access network issues.
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I have experienced the same issue since the February incident. I am a long-time Wyze user and have a wide range of Wyze products, including 14+ cameras for different purposes. Before the February incident, everything worked pretty well for me. However, after the incident, I suddenly lost the ability to see live streaming unless I was at home. At least I can still view the recorded events.
After rebooting the modem and router, all cameras function properly, and I am able to view the live stream. However, after a short period, like an hour, the issue reoccurs. I am unable to connect to the cameras 99% of the time. Even if some of them magically work at one moment, they won’t work again the next time I open the app. To review the live footage, I have to reboot the camera from the app and wait for it to reconnect, but it only works temporarily.
The issue itself isn’t the main problem for me; it’s how Wyze has handled it that makes me second-guess my investment. Despite the ongoing sales events, I hesitate to purchase any new products.
People might say that I’m just here whining about my problems, but after more than three months and now approaching the fourth, I think we can all agree that it’s a bit much.
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I have 9 v3 camera’s and they work when I’m away from my home but my girlfriend’s 8 (6 v3 & 2 v2) wyze camera’s have the issues everyone is having. She lives 2 house’s down from me and we both have the same ISP (her internet is actually faster) but she could only see her camera’s when connected to her home wifi. I setup our networks, I configured everything, and all was working fine until her camera’s stopped being able to be viewed outside of the home. So I found a way, at least for her, to view her camera’s when away from home. I figured out that using the alexa app instead of the wyze app allows her camera’s to be viewed away from home. Alexa live view works for her when the wyze app don’t. I know it’s not ideal and the alexa app can’t do all the things as the wyze app but at least she can view her camera’s away from home. I don’t know if this will work or help anyone else but I thought I would pass it along and it’s worth a try. So maybe someone at wyze can answer why is it that alexa live view can see the camera’s but wyze’s own app can’t? Being alexa works and wyze app don’t wouldn’t that rule out wyze servers, ISP, network setup ect … as the problem and it is the wyze app that is the issue? I don’t know just a thought. Reply if this works for you and maybe wyze can use that info to figure something out. Here hoping …
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How to turn on cell data setting. Cannot find it. It worked finevwith current setting a couple of months ago
Well before I do all that I decided to look into XB7. I just went in and disabled the UPnP settings found under Advanced and Device Discovery.
Restarted all of the Wyze devices and waited 10 minutes. After the 10 minutes, I turned off Wi-Fi on my Android phone and I have my live feeds from my cams. IPv4 is set to medium security and IPv6 is set to default.
At first I had access to all Wyze devices. As time passes (roughly 45 min) 4 of 15 have lost access again (-27 error). The 4 that are no longer giving access to the live streams: 3 v3 Wyze Cams and 1 v3 Pan Cam.
That’s where I am at the moment…
Update: This is not the solution. Next is adding a 3rd party router.
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