No, it’s not but no one can predict or control what a single manufacturer can do to prevent that camera from working. In case you still don’t understand, Wyze cameras have issues with XB7 gateway only, and that is one in a hundreds if not thousands of routers out there. Do you expect Wyze to go and buy every model of routers out there and test their cameras on?
Yes they should.
But anyway, Is there a solution to this from Rogers? Or any other options while staying with Rogers??
You have two options, get your own router and put the XB7 in bridge mode. Second option is call Rogers and demand that they swap your XB7 for XB8.
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You forgot the other solution. Wyze fixes their camera software. That is the way a legitimate company handles their problems.
Can’t you say the same about the XB7 router mfr?
XB7 with “A” firmware - Wyze cameras work
XB7 with “B” firmware rolled out a few months ago - Wyze cameras don’t work
XB8 - works as is with Wyze cameras.
During all these times, Wyze hasn’t introduced any fixes to this particular bug.
So explain why Wyze isn’t a legitimate company but the XB7 mfr is.
Can you say, “planned obsolescence”?
My first choice is Asus, but they’re more expensive. For a “value” choice, TP Link makes good routers and they are less money for the same/similar capabilities. Usually some less features and the UI isn’t as nice, but as far as the core functionality, they (or most of them, every brand, even Asus, has a dud from time to time) perform very well.
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Dave, I’m not as smart as you with all this lingo.Not sure what this UI.
From what I understand from the previous forum replies is that it’s my xfinity XB7 new newer firmware. Is why my cameras won’t connect remotely? So even if I hook up this new TP router, it won’t do me any good unless i fix the connection problem first.
What about the Arris modem?
Is there a modem I should stay away from?
Guess overall, I should get my own modem and rouder and get rid of renting xfinity modem.
Glenn
SURFboard S33 DOCSIS 3.1 Cable Modem
4.5
(27)
$199.00
- Brand
- [A R R I S](https://shop.surfboard.com/brands/ARRIS.html)
- SKU:
- 1001358
- UPC:
- 61257221679
Im having the same issue with my V4 camera. I have had multiple OG cams without issue. I can only view my V4 while at home on my wifi. I have Verizon Wireless and a Samsung S22plus. It simply will not connect!
Someone tried that and said yes, it did stop blocking it for them, but they were concerned to not have security, so decided to switch to bridge mode with another router that didn’t have flawed security features.
As for those mentioning firmware, it’s my understanding that this isn’t actually a firmware change that caused the issue. Just a block list. I could be wrong, but when I was researching the issue I believe I found the xb7 gateways didn’t have a firmware update in February or since then. But, they don’t need a firmware update to change their block list settings. That is the point of a blocklist. They can updated frequently without waiting for a new firmware update.
Also, anyone who thinks that security block lists are only blocking security threats, definitely don’t know how they work. It is extremely common for block lists to block things that are no threat at all and interfere with totally legit things. The difference is that you can usually whitelist things when they get it wrong, such as blanket IP ranges, or needed ports, etc. A lot of block lists even take user input. So some things that get blocked are from some total rando who may not even know anything about technology saying that something should be blocked and it gets added to the block list. Or the majority of isps, use what’s called dynamic IP addresses. So I might go out and do something illegal or nefarious, get my IP address blocked, and then just go restart my modem to get a brand new different IP address that’s not blocked by anything. Now I can go back and do it again or do something else and win. Some other victim tries to use that IP address. They find they’re suddenly blocked by a whole bunch of things cuz they got added to some kind of block list locally or globally and nobody will unblock them. There are so many ways block lists are often not correct. Something that was blocked 5 years ago may not be a bad IP address or port anymore, and is used by somebody totally different. And Xfinity isn’t allowing people to choose to whitelist something or undo a specific block they made incorrectly, or maybe ignorantly. That is a horrible way to do things (I also have this complaint about Wyze routers, except, the few times this has come up with wyze routers, wyze has always contacted their Firedome security partner and quickly gotten things fixed and whitelisted, so props to them for always doing that… It’s concerning that Xfinity hasn’t already fixed this on their own considering how many people have reported the issue to them and it’s still globally blocked).
The only reason I still have lingering doubt that the issue is a block list instead of firmware related, is because if it was a block list then the same thing should be happening on all the other Xfinity gateways, but it’s only the XB7… But everything I can find indicates they haven’t had a firmware update this whole year (But they don’t really publish that information anywhere, so it’s possible they actually did). And somebody claimed that when they disabled the advanced security, their cameras worked again. So that does imply that it’s the block list, but then why on Earth aren’t all the other gateways blocked too? They should all be using the same block list, right? It would be weird not to.
Did you try disabling their “Advanced Security” and figure out if that made any difference? I guess if the issue only affects the XB7 that probably isn’t it.
You can keep your XB7 and put it into Bridge Mode (which makes it work as a modem only), then connect your own router behind it (WAN port on your router to any of the LAN ports on the XB7). Reboot both, and you’re up and running.
However if the XB7 isn’t buying you anything (like unlimited data), replacing it with your own modem will save you money. The S33 is a good one however note that it is not yet certified for the “next gen” speeds (10G they call it), so if your area has been updated with that, you’d want to pick one off that list. The S33 may or may not get support in the future.
The Hitron Coda and Coda56 are two that seem to be very good, I don’t personally have any experience with them. I always go for the Surfboards (formerly Motorola, now a sub-division of Arris). The S33 is one.
Also keep an eye on amazon warehouse, you can often get “used -like new” or “used-very good” modems like the S33 for under $100 there, and they are typically just ones that someone realized wasn’t right for their ISP, or didn’t solve whatever problem they were having, so they sent it back.
If you log into your xfinity account and go to “my devices” it will recommend ones for your speed tier. At this point, it probably makes sense to get on that will work with the next gen speeds so you’re ready when they get there. You really want that increased upload speed when it is available.
This is the generic list (the first section is for next gen), it has regular modems, telephony modems, and gateways (with router built in). However always check in your account to make sure you have the latest info for your location.
Yeah they really shouldn’t call it “advanced security”. It is mostly useless and any decent web browser or antivirus software has the same functionality, and you can add exceptions. I have 0 concern advising people to disable it if it is causing problems (of course if it isn’t, leave it enabled, especially if there are people in the household with poor “internet hygiene”). My Asus has Trend Micro in it, and when people come to visit and use my guest wifi it blocks all kinds of stuff, people install every app in the world on their phone without checking if it is legit or not. But my own stuff never triggers it, and if it had a false positive, I can add an exception.
Anyone reading this that is concerned, disabling “Advanced Security” does NOT disable security. There is still a stateful firewall on the router, and at least for IPv4 stuff, hide NAT, both are far more important than a blacklist. If you want to go a step further, make sure all your devices have security (antivirus/firewall) on them with browser protection.
Funny that was my exact same thinking in the reply I just made to @puckingaround11 , if it is a bad entry in the blacklist it should affect all the gateways with Advanced Security. But who knows, maybe they have a corrupt one being pushed to XB7s, or they interpret things differently.
If the “advanced security” wasn’t bad enough, they’ve also locked them down so you can’t modify any wireless settings other than network name, password, and a couple other minor things. This causes all kinds of problems with older IOT devices that don’t understand WPA3/WPA2 compatibility mode (which is what the XFi gateways are locked at now), and I believe they’ve also disabled some of the lower wireless rates which again, some legacy devices need. They want to ensure your speed tests show wonderful speed so that you are “happy” with your service, and they get a great rating on speedtest.net.
This is exactly what I did when I had XFinity. It was one of the best things I ever did for my internet experience. Owning my own non-XFinity modem to use with Xfinity made my entire internet experience 10x better. There was no comparison. The stock gateway (modem/router) they originally gave me was causing so many issues unless I only used like 2-4 devices in my home. Getting a better modem with more channels, etc. was incredible. I highly recommend it.
Then as soon as Fiber came into my area, I immediately ditched XFinity and have never looked back. They had so many problems for me…modem channel limitations, DOCSIS version, weak processor/memory, DNS, throttling, daisy chaining, bandwidth caps, and so many things. Owning my own modem and setting a different DNS made life-changing differences for my connectivity/internet experience when I had Xfinity.
The tall narrow Arris gateways they used to give out were absolute garbage. I will give credit that the newer ones are much better, but then they turn around and lock them down and implement this advance security garbage that you can’t customize. I definitely tell everyone to at least get their own gateway (modem/router combo like the G36 (or G54 for next gen), but ideally get two separate devices, not only will they perform better but if one becomes obsolete you don’t have to replace both.
I also ditched Comcast, been over 10 years now, unfortunately I am tech support for friends and family that have no choice other than Xfinity so I still have to deal with their crap. I got FIOS as soon as it came. It was 100/100 for $40 a month back then, and has gradually gotten faster and cheaper, I’m at 300/300 for $30 a month now. I would never go back for any reason.
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As of right now, the three current workaround solution is either:
- Use XB7 and set it to bridge mode and use your own router
- Upgrade to XB8, but there have been some reports that it isn’t 100% problem free so YMMV
- Use your own modem
The fourth option would be to use another camera system lol.
If you have an existing router that you could use on-hand, then I recommend you to set your XB7 modem router into bridge mode. Here are the instructions on how to do it:
If you were to buy a modem then I recommend you to avoid modems that uses Intel’s Puma 6 or 7 chipset as I believe they have a hardware flaw in that chipset that causes high spikes in network latency and jitters. Intel tried to rectify it numerous times with firmware updates, but it never got fixed. The alternative chipset would be Broadcom.
There is a tentative 4th option of disabling “Advanced Security”. Probably need more people to try it to confirm.
I have directed several people to try that option in this thread, but they all mentioned it doesn’t fix their problem so it could be something else blocking Wyze’s connection.
Hm, there is mention that it did fix the issue for some, so who knows. Either way, I’d always recommend ditching the ISP gateway and getting your own stuff. Or if the gateway rental is giving you free unlimited data, and you need that, you can put the XBx into bridge mode as you say and just use your own router behind it. That still gets you the unlimited data for $5 less than it normally costs.
If I was unlucky enough to be stuck with Xfinity, I’d be running the Hitron Coda56 along with an Asus RT-AX88U Pro which has 4 stream 2.4ghz, better coverage for stuff like Wyze cameras. But obviously that is the high end of the price range, there are plenty of other options for routers.
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Turning off advance security didnt work.
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Well, convince your ISP to give you an XB8, or use your own router.
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Or…wait until we hear how Wyze’s negotiations with Xfinity go. At least they’re in contact.
It does look like the Advanced Security must be related to the issue in some way though since one of the key things it says it does is to
Blocks remote access to smart devices [from known dangerous sources]
Since it is blocking remote connection to Wyze smart devices, it seems to be related to them thinking the source is dangerous in some way.
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