I have 2 thermostats and 2 cameras installed and all were working fine until a few days ago. Both thermostats are now showing Device Offline. Cameras still work. I tried resetting each thermostat as well as the router. Tried setting the router for split band operation and verified the 2.4Ghz band was working by having my phone and computer connect to that network. Called Wyze for help. They had me factory reset one of the thermostats and go through installation process. Got to the point of pairing the app with the thermostat on bluetooth. Failed pairing every time. Checked bluetooth on the phone to see if the thermostat shows up, and it was not. Tried multiple times with no success. Support gave up and said the thermostat has reached it’s EOL! Now I have one unit I can’t even get to work manually!! Does anyone on this forum have any thoughts on what’s going on here? I can’t believe that both devices would fail at the same time?
Did anything change? … new router, new internet service?
Was there a power outage?
Usually the solution to a “Device Offline” is to power cycle the Thermostat … either turn the breaker OFF/ON or pull the thermostat off the wall and plug back in.
No changes, and restarted router and thermostats multiple times. However, I have some new information. One of the suggestions from support is to try another phone. It turned out the app was installed on my wife’s phone last year and I was able to add the device on her phone and that worked. So, there seems to be something on my phone. I went ahead and uninstalled the app and reinstalled. When I logged into my account, the devices came up, but when I clicked on the thermostat, it came up ok for about 5 secs then went offline! I’ll keep looking to see if there is a setting somewhere that is causing this issue. My wife’s phone still works fine.
What type of phone do you have and what OS version?
There have been reports of the Thermostat showing as offline on Android 17 Beta.
Wondering if it is the latest app 3.21.1.962 (September 3, 2026)
All 3 of my thermostats are offline. Tried to reset one and now can’t re-add it or even delete the old instance in the app. Seems like the Wyze server isn’t responding.
Update: I installed Wyze on an old android tablet and it controls thermostats with no issues. Not working on Android 17 pixel 10a - Tried uninstall reboot and re-install with no luck.
Not working on my android 17 device, but not beta
Hi @WyzeJasonJ @spamoni @Crease
There seems to be a problem with the Thermostat showing as “Device Offline” on Android 17.
I don’t have Android 17 but @LottaWdevices has reported the problem on full Android 17 here and others reported with some versions of Android 17 beta in Wyze Thermostat Offline on Android Only - Home - Wyze Forum
Can you help bring this to the attention of Wyze Support?
Will see if I can get some eyes on this.
@LottaWdevices , can you provide a log file for Wyze to review and, if you have it, can you provide a Ticket Number as well.
Thanks
I sent a couple screen caps under 2570464, but I didn’t know the issue was OS specific at the time. Is there a way to generate a specific log file to send?
Submitted new log with screen record and android v17 screen cap 2572205
Did you call wyze and open a Ticket? If so, can I get that as well?
Edit
@LottaWdevices , I have passed on the Log Numbers and was informed that Wyze is looking into it. I will report back if I hear anything
Thanks! Did not call. Just sent log.
FYI
- Call Wyze Support:
- US: +1 (206) 339-9646.
- Canada: +1 (581) 500-1166.
Live Support Hours: 6:00 am - 6:00 pm PT Monday-Friday, and 8 am - 4pm PT Saturday-Sunday.
I had a ticket open, and got to the point where the issue was only on my Android phone. App worked fine on 2 other Android phones. I am running the latest (?) Android version 17. Based on other comments here, looks like the issue may be related to Android 17 on some phones. One the phones that is working is also Android 17. Interested in seeing if anyone having the issue found a solution.
09/17 Update - Sorry for posting this - The 3.2x Wyze App is only targeting Android 16 and so this does not apply.
This Android 17 Change maybe causing the “Device Offline”
Local network permission required for apps targeting Android 17
Android 17 introduces the ACCESS_LOCAL_NETWORK runtime permission to protect users from unauthorized local network access. Because this falls under the existing NEARBY_DEVICES permission group, users who have already granted other NEARBY_DEVICES permissions aren’t prompted again. This new requirement prevents malicious apps from exploiting unrestricted local network access for covert user tracking and fingerprinting. By declaring and requesting this permission, your app can discover and connect to devices on the local area network (LAN), such as smart home devices or casting receivers.
Apps targeting Android 17 (API level 37) or higher now have two paths to maintain communication with LAN devices: Adopt system-mediated, privacy-preserving device pickers to skip the permission prompt, or explicitly request this new permission at runtime to maintain local network communication.
I don’t have Android 17 but a possible workaround is to check the WYZE App Permissions and manually Turn ON “ACCESS LOCAL NETWORK” and “NEARBY DEVICES” permissions.
Thank you for this info. I was not able to find ACESS LOCAL NETWORK permission. I allowed NEARBY DEVICES permission. Issue not resolved.
Same here. I enabled NEARBY DEVICES, but no option for local network in Android 17
My device Plugin Version is 3.21.0.1 on all 3 thermostats