I have been experiencing a problem while trying to manually record an event off of my SD card so I can have it on my phone for evidence for court. It seems when i need to be able to save a very important manual recording i hit record, let it record for the desired duration, then when i hit stop it loads for a moment and then says “Save Failed” near the bottom of my screen. It doesn’t matter if im on android or ios, cell data or the same wifi as my cams.
Also when this occurs i have noticed that the time on the bottom corner of the video moves much faster than the time progression bar displayed during SD card playback, the video will show as being almost a full minute ahead, then it syncs back up to the bar all of a sudden.
Any idea why this happens? I have a v4 and use android and ios to access my app
I had some issues with playback of the SD recently but it did save the videos if I record the playback manually , I also had the issue of the time indicator going much faster than the video. Hasn’t happened in the last week.
I don’t have an explanation for the issue you’re describing, but if the footage you want is on a microSD card in the camera and it’s important enough that you want to save it as legal evidence, then I would be strongly inclined to pull the card from the camera and plug it into a PC in order to copy and archive the important video files. Once you have the files on PC, you can use a number of methods to join the 1-minute segments into an appropriate video length for your purposes. One tool for doing this was created by Forum Maven @IEatBeans:
You could then copy the resulting video file to your phone if you need to have it with you on a mobile device, and (most importantly, I think) you’d have a copy of this footage saved elsewhere.
Regarding the weird thing for the time stamp and video skipping behavior, I think I read one post recently where someone reported that the new v3.0 app has resolved the skipping problem (at least for that user), but I’m unable to quickly locate that one at the moment (and there are way too many v3.0 topics!).
It may be in my head but I think the video quality is better that way (would make sense, you’re not recording a re-stream of something over wifi, you’re taking the original file).
@Wise2urcrap (should have gone for wyze2urcrap 
) I’ve noticed this only on cams that have a very weak wifi signal, I have a couple that when everyone is on wifi in the neighborhood they sometimes have jumpy playback, and I think that is what causes the save error. Usually if I try again it works.
Similarly I will see the time get out of synch when watching live video or playback when signal is poor. You may want to check the signal strength of the cam (both in the cam settings and in your router), if it is less than say -70 or so, try repositioning your router or moving it up higher etc to get a better signal.
I’ve also actually seen the error when it saves just fine too oddly.
That would be my understanding, as well. See this one and then go back a few previous messages for some context:
Pulling the card and making additional copies just seems like the right thing to do in this (legal) case, both to preserve the content for backup and to have the highest quality available for something that’s going to be used as actual evidence in a court of law.
Yes the one time so far I’ve needed to provide video to the police, I pulled it right off the SD card. Which goes to the feature request of being able to have less compression on SD, I’d happily deal with double or even quadruple space used on SD to reduce the motion blur/ghosting. But I’m guessing we’ll never see that, I’m assuming the chipset compresses the video prior to sending it to the cloud and SD card, not two separate compression processes. But we can always hope. If it was critical, I’d have an expensive system with NVR where I can set my own compression.
Thank you kindly for sharing this, i will check it out as soon as my husband gets home tonight and swaps my cam so i can grab the card.
Thank you for the info, i had not even thought of the possibility of the quality being better if taken directly from the card, i will certainly do this from now on.
My wifi signal is good as far as what the app tells me. Usually the save failed message happens during a 10 second to 3 minute stretch of video. Anything outside that stretch records without issue. Also for example If i try to record a 5 minute video which contains a 30 second segment of video that i get the save failed message on the 5 minute video recording also fails to save. I dont know if that helps at all.
Thank you for the advice.
Could possibly be the SD card starting to die on you, they have limited life span. Recover the files you need and try formatting it after to see if it gets better.
A full overwrite format can mark bad cells on the card or tell you if it has other issues, but that can take quite a while (hours) and may just extend the life of the card a small amount, as when cells start to die, usually more will follow soon.
It could still be a signal strength issue, I’ve noticed what the app says and what my router says are often different (one is transmit signal the other is receive, and both have to be good). However if the error is happening repeatedly on one section of video and not on others, it is more likely the card than the wifi signal.
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