Questions on Web View display and camera selection

[CantCatchFish]

Thank you for adding Wyze Web view – I have been hoping to see this since my first experience with the Wyze V2 camera.

I understand that this is in Beta and there is wip, but I have a few questions. I have V2, V3 and Outdoor Cameras all updated to the latest firmware. When I bring up the Web view screen, it presents 10 cameras but only allows me to view 4 of them (2 of the V3 and one V2). All of the others have the message “Live stream is not supported on this camera. Learn more”. All of the cameras have CAM PLUS licenses and all are activated.
A. One of them (an outdoor cam) gives me the option to PLAY, but it never presents a video, it just keeps spinning. Any ideas on how I can get to view that camera?
B. The 6 other cameras I believe are supported and activated/licensed, but I never am given the option to PLAY. Any ideas how I could determine why and resolve it?
C. Is there any way I can reorder the windows so I can get the ones I most want to look at in view and move the others to the bottom of the screen (or off screen)? It would be nice if there was a way to arrange windows (position and hide some).

[Mod Note]: Your request was merged to this topic for better visibility in order for you to receive timely answers to your questions.

[Seapup]

@CantCatchFish

A. One of them (an outdoor cam) gives me the option to PLAY, but it never presents a video, it just keeps spinning. Any ideas on how I can get to view that camera?

At this time, Wyze has no plans to support any battery-powered cams.

Wyze Webview Beta Now Available! - 11/23/21

Jimmy from Wyze™[image] — Yesterday at 7:15 PM WCO is not supported for Web View at all regardless of firmware - we’re not planning to support battery-operated cameras as disrupting their deep sleep can tremendously affect their battery longevity.

@CantCatchFish

B. The 6 other cameras I believe are supported and activated/licensed, but I never am given the option to PLAY. Any ideas how I could determine why and resolve it?

At this time, Web View supports only Wyze Cam v2, Wyze Cam v3 and Wyze Cam Pan. What type of cams are your other 6 cams?

@CantCatchFish

C. Is there any way I can reorder the windows so I can get the ones I most want to look at in view and move the others to the bottom of the screen (or off screen)? It would be nice if there was a way to arrange windows (position and hide some).

Web View is currently in the early beta stage. Reordering is planned but we have no ETA on this.

[Omgitstony]

What browser are you using to view? Folks have had troubles with the Firefox browser, but have had good results with chrome (as have i). Of the cameras that do not work in your screen, what type of cameras are they? So far only the V2s, V3s and Pans are supported. The Doorbell and WCO are not supported currently. That could change tomorrow, but today it is how it is. I’ll try and touch on a few more points:

A. by “outdoor camera” do you mean the “Wyze Cam Outdoor” (WCO)? that is currently not supported. Info here:

@UserCustomerGwen

Update 11/24/21

Thanks all for actively testing the new Wyze Webview! As we are testing, I want to keep you updated about several known issues we are currently working on:

• For device compatibility, the team is working on enabling more devices in the future. This includes Wyze Video Doorbell. Due to current limitations, we cannot support battery-powered cameras (like Wyze Cam Outdoor). But we’ll keep researching the solution there!

B. What type of cameras are they?

Number C. You can select groups of cameras to view that you have set from the app, but nothing else yet.

Edit: adding in some light reading, for other threads of the same topic. Some of your questions have been addressed in these threads:

Wyze Webview Beta Now Available! - 11/23/21

[image] We’ve heard you loud and clear, so we’re so excited to announce that it’s finally here! Wyze Webview is now in beta for select Cam Plus devices. Access your Wyze Cam’s live stream and Events as well as view multiple live streams at once through a web browser. Test it now:

View On PC/Browser (Windows / Mac / Chromebook)

UPDATE 11/23/21: Live stream - Wyze UPDATE 5/21/21: UPDATE 4/6/20 Good news everyone! We are in the researching stage and moving forward with this. I don’t have an ETA at this point since we’re still in this stage and balancing things we’re working on (such as webRTC to improve streaming with Alexa and Google Assistant). But we have an answer now. UPDATE 5/15/19: Hi, folks! This is something that we’ve been discussing internally. It will be a pretty tricky feat…

[CantCatchFish]

3 of them are WCO. Thank you for clarifying that these are not supported and why (makes sense). The other cameras that have CAMPLUS and come up as unsupported are Cam V2.

[CantCatchFish]

Just realized that the v2 cameras that I was trying in WebView did NOT have CAM PLUS licenses. I went back in and tried to add them and I get “Unknown Error code 1000”. So I cannot add them to CAM Plus (even though they are V2 and I have >90 more licenses).

[Omgitstony]

What firmware version is on the those cameras? RTSP perhaps?

[CantCatchFish]

I have never tried RTSP, just standard use

Both cameras: 3.9.4.16

[Seapup]

@CantCatchFish

Both cameras: 3.9.4.16

3.9.4.16 indicates a Wyze Cam v1 which is currently not supported by Web View.

[Omgitstony]

@Seapup

Wyze Cam v1 which is currently not supported by Web View.

To expand a little, v1s are not supported for camplus itself either.

@CantCatchFish , that is why you were getting errors when trying to add camplus to it.

Thanks @Seapup

[theonlychicken]

Thank you! I was wondering why I was getting that on both cameras! Sounds like I might need to upgrade them in the future .

[bartjoebob]

@Omgitstony Are you able to share more about what the specific limitation is preventing WCO from Webview functionality? If it truly is concern about battery life, why not enable a beta test for WCOs that have the solar panel? Seems the software recognizes when solar is and is not added to WCO. Thanks!