Thank you, giving that information over to the engineers.
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Response rate for a product literally failing what it was designed to do at Wyze is just embarrassing.
It’s a “smart plug” and the only thing that makes it smart is that it’s connected to the internet. When it doesn’t have an internet connection it’s just a plug and I can achieve the same results it does by manually pulling it out of the wall.
If a primary service goes down modern service providers have status pages acknowledging a potential issue and not unpaid forum volunteers responding to articles.
The plugs connect to a server somewhere. A massive drop in connections should raise a flag to someone. It should not be on end users to raise tickets, add to a forum and unpaid volunteers to address the situation
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It is on our status page but did not get there until a few hours ago. I am also a Wyze employee, so there are employees here and the unpaid volunteers do their best to help out and surface potential issues. I think this is something we did not catch immediately because it is not affecting all plugs.
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I have no idea how many plugs are in the world that connect to Wyze servers but there should be alerts if the amount connected drop by n%
It shouldn’t be on customers to raise the alert of a potential issue and then wait what has now been nearly two days for me for a resolution.
Oh and also, support people shouldn’t be asking customers if they have tried restarting their router 18 hours after a post on your forums that clearly indicates a widespread issue.
this is clearly some type of WYZE issue with WLPP1 device & server ACK at time device profile is stored during setup. My Netgear ORBI system and 9 WLPP1 all worked with same software & firmware for over 1 year. I removed 4 WLPP1 about 3 months ago & now these 4 will NOT reconnect but will setup correctly in WYZE app but WLPP1 will never connect to WYZE server. Wyze app shows WLPP1 with correct IP and functions ON/OFF but will NOT show OFFLINE if unplug WLPP1.
My plugs are dead also.
My v2 and v3 cameras do not work when I try to view live stream outside of my house.
Wyze quality is two big thumbs down recently.
I am replacing the plugs with Amazon plugs.
Bye bye Wyze plugs!
Have to ask, was there a server change that might have caused this?
I am unsure of what the cause was.
We have applied a fix and tested it to verify it works. The plugs will not come back online on their own though. The offline Wyze Plugs will need to be unplugged and plugged back in for them to recover. I apologize for this inconvenience.
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Just power cycled the plugs and all are back online.
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I have connected my plugs… they are back working again. So fix worked for me.
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Thank-you
My Version 1 Plugs both setup and work perfectly again after the Fix.
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Well, got all my original 3 plugs back online. Well, I have a never-used plug that refuses to cooperate, but hopefully it’s an isolated item.
Congrats to all in the forum that contribute to make this happen.
I suppose the Wyze technical team should be thanked as well for fixing the problem, but it should have never got to this point. Obviously there were no regression testing before they went online with whatever changes they made, nonetheless thanks for fixing it.
YES , NOW WORKING - WLPP1 setup corectly 1st time for 2 plugs.
I’ve power cycled multiple plugs and all have become operational again.
It is apparent that the problem was not with firmware nor the app so it must have been something on the Wyze servers. I know you are not obligated to share with us what caused the problem but, if possible, I’d like to get an official explanation.
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I have an off-grid solar PV system with batteries. It isn’t big enough to cover my entire power needs for the house, but was enough for critical things when the grid went out. Would be less of an issue if Wyze products were more resilient to power outages.
My 4 gen 1 plugs also stopped working. I tried deleting and reinstalling and they will not reinstall either.
My newer Bluetooth enabled plugs are working and installing fine.
I don’t think it’s firmware. I bet it is system and/or app related.
We are at their mercy!!!
Luckily I have not lost power since before 6/30/2024, so my V1 interior plugs seemed to have stayed online with no problems.
Do we need to unplug/plug the ones that are working now to circumvent a problem in the future?
In other words, if we did not have a problem with the V1 plugs, can we just do nothing (I am very good at that according to my spouse)?
Thanks!
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No. That is just a method of bringing them back online if they go offline for some reason.
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Did you try to re-add the Plugs today? The problem was logged as fixed at 1:33 AM (PT) this morning, so if this is experience from yesterday, please try again.
Also, V1 Plugs did have some issues to watch out for during setup. Please make sure none of these items are interfering with your efforts:
Since so many who had Plugs offline are now fixed, you may also want to contact Support at 206 339-9646 for assistance.
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