Same here. Have the plug that controls my pool pump and chlorine generator. Worked just fine last fall when I wintered everything, this spring, after update, nope. Pump works fine, generator stays stuck on.
Love it when an update breaks things!
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I have the same issue as plug 1 works as scheduled but plug 2 does not. I’ve kept the schedules but added the rules in addition with similar times for both plugs. Hoping if the schedule does not work, the rules will kick in to turn both plugs on and off. Fingers crossed. A bit disappointed as it looks like this issue has been reported months ago but Wyze has yet to fix it.
Made a post here about it.
Can you find my comment and give it a heart(click the heart at the bottom of the post). Hoping that will get more attention on the issue.
Post number 12.
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Just set up outdoor plug and same issues plus a new one. I only have schedule set for plug 2 and it doesn’t follow it. But in addition plug 1 which has no schedule (and no rules) seems to turn itself on and off with the schedule set for plug 2.
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Only function that works on my new plug is the sunrise to sunset setting on plug one. All other functions fail. I can turn both plugs on and off with my iPhone, but that is it.
I have had the same one plug schedule works problem for months. Was hoping a firmware update would help, but nothing yet
Same issue, plug 1 responds to the schedule (not a rule) and plug 2 does not. Worked last year now it doesn’t. Also, if I create schedules through rules, they apply to all devices universally, so I can’t create device/socket specific schedules. I have created 2 rules, one to turn on at 4:pm and one to turn off at 8:am. These rules will not apply until later this afternoon, so I don’t If this works yet.
Also, if I create a schedule (not from rules) I cannot delete them, only disable them. I issued a ticket and replied with the logs, only to get sent a hyperlink that takes me back to Wyze Help Center and nothing about connecting with tech support person. I have not been able to speak to tech support because they have not replied with a phone number. Endless loop!!!
Tech support send me a phone # so I can talk to a person not a BOT!!!
This is primarily a user-to-user forum. Wyze Customer Support does not visit this site. You could ask the bot for the support phone number. It would give you:
(206) 339-9646 - USA
(581) 500-1166 - Canada
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Thanks Seapup !!!
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So basically schedules on either outlet control the first outlet. Wow can’t believe such blatant issue hasn’t been fixed in so long. I’ve had better UX from chinese iot with terrible UI. Real shame…
it seems schedules are deleted when you disable them, when I go back to the schedules list it’s gone.
Been going on for months
At this point schedule should just be removed. Same thing can be done with rules, which actually work on this device. Allowing broken schedule to continue to exist is just embarrassing and a massive turnoff to anyone who may have started with the plug and may be considering wyze for anything else.
My device seems to work fine for specific times, but it doesn’t work for plug #2 when paired with sunset…
firmware 336
I have a whole bunch of plugs, we are 7 months in, the response from the customer service is always just to send in the data and that there is no way for the customer service people to communicate to the dev team, wait for an uptadat. To your point, for this reason I have given up on waiting for an update and have been replacing all my plugs with a competitor and am abandoning all wyze products.
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Yep 100% agree. Not sure why they don’t even want to acknowledge. All they are doing is getting people thinking their devices are broken and getting more returns because of it.
Had a firmware update and now my second plug doesn’t work with schedules. Guessing wyzs isn’t acknowledging this issue. This company keeps going from bad to worse. Sad!
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I just bought this outdoor plug to use with my outdoor Christmas lights and I am having the same problem. I set plug 1 and plug 2 to turn ON and OFF at the same time. But only 1 is working accordingly. I try to set the plugs to turn ON and Off with 1 minute apart in time, but that did not work either. I can still control both plugs manually. I am disappointed with Wyze and that is going to be the last product I am buying from them.
November 20, 2024
Yes it’s disappointing that they don’t acknowledge it. It used to be a good company but I don’t buy their products anymore.
I used the “automations” tab in wyze app to set up the lights and it seems to work… So far! It’s a work around… so far…!
Yeah, that seems to be the current recommended work-around: using Schedule-type Automations (formerly Rules) instead of the Plug Outdoor’s Local Schedules, and I would expect that to work for @monte.andre, as well. I know this has been mentioned before, but one thing to keep in mind with this work-around is that it requires a reliable Internet connection to run, because Automations are executed from Wyze servers, whereas Local Schedules created via a Plug Outdoor’s settings execute from the Plug itself, at least as I understand it.
I will also be using Plug Outdoor for Christmas Lights, but in my case I have Wyze linked to Google Home, so I schedule on/off via Google Home Routines. Third-party integrations like that can also be options.