During Wyze Days, I ordered the video doorbell with chime and memory card. My order was confirmed and my credit card charged. Yesterday, I received an email that my order was CANCELED and my credit card was credited fully. Now, I am getting emails asking me to complete my purchase???
Has this happened to anyone else?
Michael
Consider yourself lucky, take the refund and by a real security camera - Not a Wyze cam….
Yes, one of my neighbors texted me today telling me this same thing happened to them too. They are now thinking about buying a Duo Cam Doorbell during Black Friday instead if there is a sale.
I have a vague recollection of seeing something like this before, and if I recall correctly the explanation was that a glitch in their ordering system allowed orders to be placed even when there was no inventory for that product at that time, so Wyze supposedly canceled the affected orders, issued refunds, and contacted customers to explain what had happened. The situation you’re describing makes me wonder if something else failed in the system, because it seems like it has and that it shouldn’t be prompting you to complete a purchase that it canceled.
I’ll poke someone at Wyze and see if we can get some more information about what happened in this case.
Welcome to the Forum, @mjsydow! 
I was thinking the exact same thing. I thought they fixed the issue. Also, I believe my friend ordered on launch day, so it’s weird they sold out inventory that quickly.
@mjsydow, what did Support say when you contacted them about this? If you got initial confirmation after placing your order, then I’d expect an agent to be able to answer questions about your order, especially if you can provide an order number.
I don’t know if that’s what happened in this case or not. I’m just speculating based on what I recall seeing in the past. I haven’t really seen much activity in the Battery Video Doorbell (what this post is tagged with) announcement topic, so I’ve wondered if there hasn’t been as much interest in that launch as with others, but I don’t have any real insight into that.
I may be misusing this forum but I’ve had difficulty finding a way to ask a question of Wyze directly.
When they canceled my order THEY GAVE NO REASON. I am trying to learn why and if I have to reorder or buy something else.
I’m sure part of the problem is my unfamiliarity with Wyze Support (I’ve only ever posted 2 logs) and the system seemed to be non-responsive. I couldn’t see a phone number either. I now have found a number and I’ll attempt speaking to a human.
Thanks for your responses.
I don’t think you are. It’s good to ask for input from others and share your experience with the community, I think. Very few people who participate here actually work for Wyze, though (I don’t), so we’re somewhat limited in the remedies we’re able to provide, and we can’t do anything about your order except ask and try to pass it up the chain.
That’s what I’d do, too, and for that I’d contact Support directly. (I tend to do this via e-mail, but I know some people prefer the chat or phone call.)
That’s a common misunderstanding: You won’t get a Support response from a log submission, and the e-mail message you receive after submitting a log from the app tells you that. If you want a response from a Support agent, then you have to open a ticket. I recommend sharing any related Log ID within the ticket, but Support will tell you that they don’t access these, so I always try to stress that I want my messages about my problem descriptions and troubleshooting to be passed along to the engineers. A log wouldn’t be helpful in a situation involving a canceled order, but contacting Support directly should (hopefully) get you some answers.
Yes, same thing happened to me this week, I ordered 2 Battery Doorbells both with WiFi Chimes but the chimes did not arrive with the doorbells. Yesterday they notified me of a refund for the chimes with no explanation. I checked the website and after digging a bit to find the WiFi Chime product page, it says they are Sold Out. My best guess is that they are having supply issues or there is something wrong with the current chimes and they decided to stop shipping them until its resolved.
The doorbells are pretty useless for what I need without a chime. I did see in the app that you can set your cameras to act as a chime for the newer doorbells, but I could not get that feature to work after trying with various cameras that are on the same wifi network. 
I hope they figure this out soon because my older rechargeable doorbells need to be charged nearly every week now.
Welcome to the Forum, @judevine2!
Which Cams are you using? I’m currently using a Cam OG and Cam Pan v3 as accessory chimes.
That’s frustrating that so many people are having problems with this (having order fulfillment and cancellation issues). I still haven’t heard anything back from Wyze, though I did ask a couple of days ago.
Situation Resolved (?)
After a few emails from actual humans I was told my order was canceled because one item (wifi chime) was out of stock. Of course, they apologized profusely and gave me a $5 gift card for my inconvenience. I will place a new order at some point.
I must say - I have found this forum to be VERY helpful and I will refer back should a future issue arise.
Only the older Cam V3s and the original Pan Cams showed up as selectable to act as chimes, I tried each of them and I got no errors, but they never chimed when the new doorbell was pushed. 
Are you certain this is accurate? I don’t have any of the Cam Pan v1s or Cam Pan v2s, but I’ve never read about those being available as chime options. Like I said, I’ve used Cam Pan v3s and Cam OGs (plus Cam OG Telephoto) as accessory chimes for Battery Video Doorbell and Video Doorbell v2. Regular (non-Pan) Cam v3 should also work, but I don’t have any of those to test.