[POLL] Support: Hang tight or loose?

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  • Tight
  • Loose
0 voters

 
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Lucy goosie. image

Well… now a little tight.

4/4 Ordered 6 black v3s on Wyze Garage Sale within ten minutes of getting the email announcement.

4/10 Wyze cancels order.

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I don’t get it because there have been one- and two- packs of v3 black still available in the intervening days. :face_with_raised_eyebrow: :man_shrugging:

2 Likes

That is crazy. Maybe buy multiple one and two-packs and bill them for the difference in cost?

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Neither. I’ll just hang off my inversion table.

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That is weird. They definitely have some flaw in their logistics. It’s not the first time orders have been canceled this way. I don’t really understand how stock sales issues happen.

1 Like

April 4

10:20a   Wyze Garage Sale email arrives
11:00a   Order confirmation email arrives (6 v3 black, 1 Cam Plus free trial)

9:40p   Support ticket 3779473 opened
11:50p   Support response received Agent 1

I see here that you only purchased 1 free trial in your order US-643986. No worries, I manually adjusted this to 6 Cam Plus monthly. Please know that all services are auto-renewal.

April 10

12:00p   I respond and inquire further

Thanks for the adjustment, much appreciated!  Separately… No progress on shipping, the chat response on the order (attached) hasn’t changed.

12:05p   Support response

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12:20p   This Topic posted

12:50p   Order cancelled

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9:00p   Support response received Agent 1

We are sorry to be the bearers of bad news, especially when it’s our fault. But we had to cancel your Wyze Cam v3 Black order because we ran out of stock. A hiccup in our inventory system told wyze.com that we still had that camera in stock when we didn’t.

We would recommend checking the original cancellation email for options - you may have for purchase options. Please let me know if you have any other questions or concerns.

10:30   I respond

I can’t say this isn’t deflating. The thing lost is enthusiasm.

There are no alternate purchase options offered in the cancellation email. I expect you mean a two or three-pack of the white v3 at $18 per cam that is still offered on Wyze.com Garage Sale through 4/14.

Not much interested in white.

10:55   I respond

Now I see that the black v3 is currently offered on Amazon, so inventory exists somewhere. This makes Wyze look bad, imo.

Why not advise me to purchase there and reimburse the $12 difference in total price ($2 x 6 cams)?

11:00p    I purchase 6 v3 black on Amazon.

April 11

1:40a   Support response received Agent 2

Thank you for taking the time to respond and for sharing additional details about your concern.

I am sorry if your recent order was cancelled as it is currently out of stock due to higher demand of the Wyze Cam v3 Black variant. I hope this email finds you well. I’m Agent 2 from Wyze Orders and Returns Team and I’ll be glad to explain.

Please know that we are taking every possible way to expedite the restocking process. Understanding your situation, we are terribly sorry that we are limited on options here. What I would like to offer is a Wyze Gift card for $5.00 as a goodwill gesture. If this is acceptable I will issue the store credit right away.

Again, I am sorry if you have to deal with this inconvenience. Should you have any other concerns, please don’t hesitate to reach us back. We are happy for your continued support with Wyze and for letting us be a part of your home.

I hope you and your family stay safe and healthy! Have a wonderful day ahead!

Your Friend in Wyze,

1 Like

Hey Steve, yeah, I tried a variation on that. :slight_smile:

Do you do that physical thing, for reals? :slight_smile:

They curbed my enthusiasm. :weary:

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Yes, for reals. :upside_down_face:

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:laughing:

At least you have a new friend.

Seem they should offer rain checks for the hassle.

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There’s an implied disrespect for your time communicated in situations like this.

Whatever steep discount you leaped to enjoy goes up in smoke and you wind up wishing you were a busy smart person with much disposable income to always buy at MSRP and avoid these frolics in the seal tank. :confetti_ball: :seal:

Anyway, I’m crazy enough to think this accounting amounts to making lemonade from lemons, at least emotionally for me, and possibly even practically for The Wyze.

Stranger things have happened. Somewhere. Sometime. :slight_smile:

1 Like