Cameras on CamPlus with every type of notification enabled to be pushed to iphone. BUT I am not receiving “Detects Any Other Motion” push notifications ( but the notifications are in the app ), I am only getting push notifications for “Wyze AI Events”. This happened on it’s own, no settings changed by me. It’s also been a about over 3 weeks now.
I have a subscription to CamPlus for both cameras.
I am using in Micro SD card in both cameras.
Issue is not receiving push notifications for “Detects Any Other Motion” but when I open the app, the notifications are there.
When I move the camera to CamPlusLite, all push notifications start to work again.
I have a lot of Log numbers posted in these threads for you to look at… here are two fresh ones as I got A LOT of other “motion” notifications today that were not pushed.
For the V3 - 604812. For the V2 - 604817.
Please help. There are multiple posts of people having the same problem.
I had to turn off all the settings for person pet vehicle ect to get notifications for other movements…that fixed my problem so now I am getting all movement . When these are turned on it would record the video but not send a notification. When those are on it looks for only those situations to notify you. I want all movement so I turned them off
I turned everything off the same as you and have been relying on just the standard motion for notifications for several months now. It seems like anything to do with the A.I. messes up the notifications.
I don’t know that I can help. I believe Wyze has been fiddling with the rabbit ears again and reception has gone bad (so to speak). IOW some recent app, FW or cloud change has caused this problem. It has been reported on many threads across the forum as you already know.
I am not experiencing any notification issues. I have 12 cams on CamPlus with notifications ONLY for various combinations of Smart AI. I do record all motion events to the cloud, but I have notifications off for these and filter them out in my events page.
BUT… I also have been militant about not updating my Android app or FW, so I am on old versions.
My suggestion would be for everyone with this issue to carpet bomb the Fix it Friday Thread with a full detailed description of the problem and workaround, log numbers, list all dates and times w\time zone of all missed notifications, and how long this has been going on. Then, vote for each other’s post by liking it.
I think I understand that you are getting Motion Only EVENTS, but no push notifications for these.
One thing that many old timers advocate before moving forward that might help:
Which is opposite the problem @db2 is having. But, notifications for Motion Events and Smart AI Events are separate settings. So, with both on you should get notified of every single video.
Also realize that if the AI takes longer than 6 seconds to identify, there will be no Smart AI Notification. CamPlus videos can be up to 5min.
Just an update for all the resent posters who have been dealing with notifications not being pushed for events recorded on the Events Tab. This has been an active complaint going way back to the original Fix-it Friday Topic months ago and one I was very vocal about (the 6 second AI limit resulting in no notification - absurd random limit) on several threads… Which has yet to be fixed\changed.
At any rate, it did already make an appearance in this month’s Fix-it Friday. Here is the first update response from Wyze:
So, it looks like Jason is asking for feedback by posting a reply to him over there, quoting the problem header so he knows the issue to which you are responding, and providing the info requested.
My previous experience with notification latency and absence was of the AI variety and was caused by the slowness in processing on the AI servers. It was not a 100% blackout of notifications, but rather a selective absence of about 55% of my notifications: all those that took over 6 seconds to successfully interrogate for AI objects. As of yet, this has not been changed or improved. I still miss AI notifications on a regular basis.
The variety of the notification problems isn’t really the focus. That there are losses in notifications, regardless of which ones, is the point.
So, the door has been opened by Wyze and all have been invited in that thread to reply back to Jason with the specifics of your particular issue with notifications not being delivered. They need complete info though: app version, FW version, screenshots of settings, times and dates with time zone of events not notified so they can pull them from the server and investigate, when it started, steps you took to mitigate…etc.
I know it’s a lot to put together, but if no one steps in to do that, it likely won’t be fixed.
Yep. I foolishly made a ticket and sent my logs and never heard from them after that. I only get Person, Sound and Pet notifications. But there’s this:
I bought this camera over the weekend and am having the same issue. I get notification of Cam Plus AI events but nothing for motion. It does record both events but only notice on AI. I turned off AI notices and yes the motion then gave notice, but now I’m missing the even more important notice of person. Using IOS Iphone 11 pro and just 1 V3 camera.
Update, I added a SD card and had to power off camera. Sometime after that I started receiving notifications on both motion and AI events. No settings to do with notifications were changed, it just decided to start working again. Clearly a bug in the system somewhere.
Hey! Realizing this is super late (this is @WyzeJasonJ’s platform that I nosily poke my head into occasionally lol) but just wanted to mention that the 6-second limitation’s fix came via Fix-It Friday and rolled out on April 5th. So any remaining issues are unrelated. The team is still digging to figure out what could be causing what’s posted here - logs and etc are greatly appreciated!
Great! Thanks for the update! I haven’t looked at my logged notifications since that time, but now that it is official I will take a look and compare to the last 14 days of AI events and post back with the % accuracy.
Jan thru April - no notifications.
Then it worked for 3 weeks or so.
Notifications have been down again for over a month.
Anyone else STILL having this issue?
I have 2 Wyzecam 2’s. One stopped throwing notifications about 6 weeks ago and now the other has gone as well. We use these as baby/toddler sleep monitors, so huge dropoff in usefulness without notifications. I can’t believe they can’t get this fixed. Pretty disappointed in a company I was a big believer in.
Welcome to the forums! Are you not getting only notifications, but still getting event videos? Or are you not getting event videos so there is nothing to notify you off? These are two different avenues if troubleshooting. Triple checked and verified all settings? What firmware version is on the camera? What app version are you using? Reset or restart camera lately?
Really? You’re going to ask about camera reset?
This entire thread started in January with everyone having the same issue. NO NOTIFICATIONS without ANY changes made on our end. Events happen, sure. They get logged sometimes videos, sometimes still images, I guess depends on weather or who knows what. Detections clearly work but zero notifications. Then one day they work for 3 weeks and back off they go.
Please stop turning this back on the customers. This is beyond sad, its actually pathetic at this point.
For 3 years everything worked and now you guys are really screwing with your customers. Pathetic.
