Are those āOGā cams?
Yes the issue is on the OG donāt matter if it high endurance or not I have tried cheap and the high endurance donāt matter. Thereās a problem with the latest update before that it work fine. Iām using this in all my 10 wyze cam and all is fine except the 2 OG ON THE latest app
I have 2 OGs. They are WAD (working-as-designed). Video shows the one with 1.0.80 firmware displaying microSD card for approx 1:30ā¦
EDIT: Video has been deleted.
I too had random issues in the early Wyze day but I switched all Cameras (28 now of all Wyze Cam types) to The SanDisk Extreme PRO which are Extreme Performance rated and Iāve not had any issues since. I use these cards in my GoProās, my Drones, etc. They just work.
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I joined this thread back in January and also started a different one called āSD Card Viewing and Recordingā. Go read that if you want to see more about how I concluded this to be an OG firmware update issue. I am absolutely frustrated, irritated and disappointed beyond belief. WYZE has ignored and failed meā¦
I am so tired of people trying to suggest the issue is either the SD card or my WiFi signal. I have tested and ruled out everything possible. In my case, it is absolutely related to the OG cameras.
I have even taken the same SD card that wasnāt reading correctly out of my OG and put it into a V2, and a Pan Cam, it starts reading back fine. Even the video files that were placed there by the OG junk cams. I have replaced the original cards with three different brands of high end SD cards and they donāt work either. I have OG cameras that are 4-10 feet from my router and they donāt work. I have V2 and Pan Cams that are attached to the next building over and down my driveway that do work.
That is a small fraction of the time I have spent trying to root cause this issue!!! It all comes back to the OG cameras are failing with some firmware level that was released.
I have opened two tickets with WYZE support only to be closed for no reason without ANY response back. I have begged for help on these forums hoping for WYZE to maybe read one of these and respond. NOTHING!!!
I have submitted this issue for āFix-It-Fridayā. It wasnāt picked.
I have asked if CAM Plus would help. No response!!! I have offered to replace my 15 OG cameras with V2ās or V3ās with just maybe a very small bit of compensation. NO RESPONSE!!!
I am heavily invested in the WYZE eco right down to the Vacuum cleaner. At least 100+ devices. I am so desperate to get these cameras working for the security of my house and family that I have resorted to replacing them with V4ās. I now have 6 of them with 6 more coming. Nice job WYZEā¦your lack of response and support resulted in you selling more cameras!!! (15) OG cameras I wasted money on!!!
The WYZE support is horrendous
Maybe WYZE Matt will filter this thread and read my responses.
If anyone reads this that may be considering WYZE for their smart homeā¦ DON"T DO IT!!!
Thanks for letting me know. I will steer clear of this model. I have some issue with mine. They wont record the entire event. Like when the trash truck comes. It only records up til the can is half way up the side and then stopsā¦ Im sure there is still some movement going on ā¦
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Hi Steven, I have 41 Wyze Cams along with numerous other Wyze products. Heavily invested like you. I too had some SD card issues early Wyze years but as I purchased high end cards those issues mostly went away. However, I continued to have random failures in my OGās which I have 7 of. Early 2023 I switched to and now only purchase SanDisk Extreme PRO micro SDās ranging from 64gb to 512gb depending on what Iām using it in and where. Iāve not had a problem since. I had used high-end Samsungs, PNYās, Sandisk Ultra, Ultra PLUS, Extremeās but only the āSanDisk Extreme PROā has yet to fail me. I donāt know if youāve tried this specific model. If not, maybe spend the $15 and test out with a 64gb to see if it works before tossing all your OGās. Maybe you got a bad lot# or lot #'s of your Wyze OGās but all my SDās are readable and no failures in over a year now, including the OGās. Hope this helps. If not, I agree that Wyze should replace them. Theyāve had a lot of issues yet we all continue to stand by them and support them. They need to do the same when somethingās not right. At a minimum tech support should be working with you and/or having you send one or more back for them to confirm and replaceā¦or credit towards your new v4ās.
Thanks, but againā¦ I have tried multiple SD card brands. They show the same playback issue immediately. Examples below form my stack of cards I haveā¦
I have taken a working SD card from another V2 camera and put it in the OG. Where it was playing back fine in the V2, now it skip plays 30 secs and stops in the OG.
I have taken the SD card from the OG when it was skip playing and put it in the V2 and it then it plays back fine.
It is the OG cameras. I agree with you philosophy on brand loyalty from the customer and also the Company should show loyalty and support to the customer.
I have and THEY AREN"T !!!
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People put too much emphasis on the SD cards. I use standard SD cards and they lasted over 4 years. My cams work great.
Some cams are buggy. Not sure why some work fine and some do not.
Cameras are not sold ābuggyā
Not sure what you are trying to say!
I think what is being said is that there are some cameras that get sold with bugs or other various issues. I doubt any manufacturer has a 100% successful zero-defects product run for anything they make, especially electronics.
I donāt think anyone here is trying to say that the company is intentionally pumping out products that are known to be buggy or defective, but that doesnāt mean that it canāt happen.
Cameras can absolutely 100% be sold ābuggyā especially when new, not INTENTIONALLY buggy but buggy nonetheless. Just search on ābug fixesā in this forum and youāll get more results than you can ever get through.
Some bugs are probably easier to resolve than others. Some might take a simple firmware update while others might be so problematic that it takes much more than that or might not ever get fully get resolved (perhaps like the one discussed here) But to suggest that cameras are not sold ābuggyā is just a proven falsehood right in this forum. Like I said prior, not intentionally buggy, but that doesnāt mean it canāt happen.
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I donāt blame you if you leave. Iāve tried all those you listed as well. The only ones that have worked in my OGās is the SanDisk Extreme Pro. I donāt know why and I truly donāt believe they are better than other high-end/High Endurance cards but they have worked for me where the others havenāt. Since all others arenāt complaining maybe we both got bad lots and my cards are somehow working in mine. Frustrating all the same. Had I not got these to work Iād probably give up on them tooā¦ Mostly because they wonāt help or work with you. That pi$$es me off the most.
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I cannot see how me and some others have no problems, yet there are many that do have problems. Why? We bought the same hardware and use the same firmware. I cannot believe all those with problems have bad networks or SD cards issues.
Too bad we all donāt live on the same block so we could test the āfaultyā cams on a known good network.
Not saying my network is the best, but I have zero problems with Wyze, at the moment. I highly doubt the mailman is the cause.
Tapo and Reolinks also have such problems?
SD card, connectivity?
I am replacing the OGās with V4ās. I take the exact SD card out of the OG and put it in the V4. The playback works fine even on the video that the OG placed there. As an example for clarificationā¦ I swap the card and initiate the camera. I can immediately playback video from 2 days prior. Same mounting location on my property, same 2.4ghz connection, etc.
Again, these OGās were working fine for months. They all started having the same playback issue at the same time. I believe it was just after a firmware update. I blindly update any camera with firmware as I receive notices they were available. I seem to remember having to update a bunch of my 27 cameras at the same time. I think it was the OGās.
I think this is more substantial evidence that it is an OG issue. Not my SD card or Wi-Fi connection. Bottom line is these OGās are un-reliable to many people and exhibit many different issues. It is unethical for WYZE to still be selling them and propagating these problems.
Bad business strategy to have a person that is sooo frustrated that they have to swap cameras for a different version. Good job, you are selling additional cameras just to replace your inferior version of cameraā¦ Increased bottom line sales!!!
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I am having some of the same issues as described here: Cam V3 with a micro SD, shows āNo video at the selected timeā if I try to view playback. Customer support has given no assistance, responding unhelpfully by email with 1-2 day lags.
I have 10 cameras and 3 vacuums. I will be discontinuing my Cam Plus subscription when this term ends and would not recommend Wyze products to others.
I sincerely hope that someone from Wyze will hop on and help address this serious issue.
Hi ik9toz14b1yd. I have about 40 Wyze Cams, at least 10 of them are v3ās. What SD card are you using in your cams? I used to have the same problems, even with high-end cards. I tried a SanDisk Extreme PRO card and no more problems. Over the past year Iāve replaced all cards with SanDisk Extreme Pro cards and have never had a read-back problem since. Might be worth a try to spend $15 on a 64gb card before tossing so many cameras out. I was about to cancel my Plus and toss my cameras a year ago but this has worked for me and is working for my employer and my sister now too. I donāt know what it is but they work. The SanDisk Ultraās donāt The straight SanDisk Extreme doesnāt, nor has the SanDisk High Endurance. Only the SanDisk Extreme Pro has continually worked and never failed. Even my Samsung EVO Select and Samsung Pro Endurance failed me. I donāt blame you for wanting to leave and like I said, I was about to but Iām glad I tried these because no more problems. My cards range from 64gb -512gb depending on what itās in and where itās located but all have been bullet proof for over about a year now. Good luck in whatever choice you make. If you find something thatās working well and reasonably priced with similar features, post it here please. I do have a bunch of Blinks and IP Cams as well but given all the other problems Wyze is having, including leaking my personal footage to others, and I only received one email message three days later, not numerous emails or immediately as they claimed. I donāt know how much more Iāll take before I leave too. 40 cams is a big investment to walk away from, not to mention all the other Wyze products I own. Frustrating for sure, but $15 is a small price to pay if that will save your cams. No guarantees but itās worked for me and two otherās Iāve made the same recommendations to so thereās a good chance. Make sure to format it from within the Wyze Cam immediately after inserting it.
Itās not the SD cards or network. Some cams are just buggy.
Thatās not necessarilty true. Every company sells duds now and then including Wyze. But Iāve experienced the identical issues as many others regarding inability to playback for micro sd. Most are the OG models but others too. Iāve been able to fix it in ALL of mine by going to this one specific micro sd card. Certainly not the network so long as your network is working correctly and within range, but itās not always a bug and Iāve proven that at least 18 times between my OGās and my V3ās and repeated with two different families I know. Which is why I say itās worth a try before giving up if you have a large investment in them. If it doesnāt fix the issue, the card can be used in something else or your next model of camera, so no loss. And take note, not one person thatās complained had complained or showed they are using the Extreme Pro. The Extreme and Ultra they have showed and those did not work for me either long-term.
I have no Wyze issues but so many are, even on the same firmware.
My SD cards work fine and are not premium.
I am fearful of buying new cams with so many people that cannot access their cams remorely.
SD cards are too easy to blame. No one will convince me till I see it myself.
A friend bought a cam with the greyed-out playback button. He returned the cam for a new one and used the same SD earlier. He is now working fine.
I plan to join other cam forums to see if they have the same issues. Currently I am holding off on new purchases.