That’s interesting, I was going to try and replicate this for you but I don’t have an update showing for my doorbell. I have all the other updates V3 and pan V2 and such after the app update today but nothing for the doorbell
Is it selected in the Beta Menu under About? Maybe it is not selected.
Here is an interesting thing. It is connected to my network, I can reset it via the app, the Video’s do get recorded and then shows up in the events tab, Alexa now works and announces, VoIP still works and rings my phone and the chime works.
I would like to roll back to a previous version of the FW and try again. Not sure how to do this though. Any idea how to do roll back FW for the VDB? @WyzeBaohua , is it possible for you all to push a FW version to the VDB? I know it is on the network.
I even disconnected power, brought it in the house, hooked up via USB still no luck.
You think I should remove my MAC Address… - I did Remove it
I tried connecting using an iPhone instead of my Android. On the iPhone, I am getting stuck at step 1 authenticating, Connecting…If I kill the Wyze app, it comes back with error code 90, device offline. However, I am having all the same issues. VoIP works, events get triggered but no notifications. I can’t load the event. The VDB shows in my network. I’ve cycled the power to the doorbell and my router and still no luck. The doorbell was working fine before I updated the firmware. I submitted another log from the iPhone: 344847. @spamoni4 sorry for adding onto your thread, but we are having identical issues. Have you heard back from Wyze on downgrading the firmware?
No problem at all, the more we can provide Wyze the better it is.
Glad I am not the only one having issues. I realize now how much I liked having the Doorbell there and relied on it.
If I knew how to roll back the FW on the VDB, I would try that. I know it is responding and on my network because when I reset it, you see it change to Yellow and then blue. Just never stops flashing Blue.
I am going to go to Home Depot and but an additional Doorbell later today.
I ended up getting another Doorbell from Home Depot as I found that I was actually more attached to it than I thought. I did the setup in my house first and made sure it was working, then I proceeded to do the Beta Update while holding my breath, and when completed it was still working. So now I have a functional doorbell and the broken one is hooked up in my house to see how ee can fix it.
I realize that at times a beta release of Firmware could cause issues, but this was a weird one as everything was still working except being able to connect to it or playing back the video. The Doorbell thought it was not connected, but it was.
OK, good to know, My 2nd one comes Saturday. I’m hoping that @WyzeBaohua
gets something back from the VDB manager on this. Sucks that the beta firmware more or less bricked the VDB but didn’t brick it. I’m seeing same thing as you, flashing blue, but everything “seems” to work except connecting to Wyze and the app.
Yea, I find that intersting as well. I have foind that @WyzeBaohua does a great job following through. Not sure who the VDB PM is on this, hopefully we will here soon.
This is the first time that I ran into something I could not fix. Contemplating pushing the reset button on the back to see if I can add it again. Bit also don’t want to cause issues for Wyze when and if they want to test something.
I enrolled in the beta firmware testing. Today wyze released new firmware for the doorbell (not pro). I updated it and the doorbell bricked. It starts solid yellow light for few seconds and then turns off.
Can anyone suggest how to flash it with older firmware via the usb in the back?
I think @spamoni4 experienced something similar and has spoken with Wyze employees about something similar happening to him with new firmware too. Perhaps he’ll chime in about his findings or what support is looking into with it.
Worst case scenario you could try contacting support as you should still be covered under warranty since the doorbell is new enough. Hopefully they can somehow revert it to a different firmware to function normally again.