Thanks! That is helpful to have other input like this.
For anyone else not getting the dots, I think I fixed it on my iPhone 6s by doing the following:
Go to the Account Tab, App Settings, Clear Cache.
Log Out and Log Back in
Restart your phone
Restart the Air Purifier
Possibly wait as long as 1-2 hours for the Air Purifier to push new AQI data to the server.
I think doing that fixed the issue on my iPhone when I tried it today. Give it a try and see if it helps you too, and let us know. @Rulwiz@Resist@jdb10
I am thinking it just an issue with iOS Cache (not the firmware, etc). Try clearing the cache to force pulling in the new data.
Also, make sure you scroll to the very bottom to make sure you can see all the dots (my iPhone didn’t show everything unless I scrolled down first)
Thank you for the detailed steps, @carverofchoice. I ran through these earlier this afternoon and have not seen and data populate the AQI graph
I’m doing all of this from my primary device (iPhone 14 Pro) enrolled in Beta Program and up-to-date. I do have an iPad floating around the house that’s logged in to my Wyze Account. It has the Production Wyze app from the App Store and has not received a Beta app from TestFlight. Is it possible this device is causing issues, or can we consider that unrelated?
I am on Android app version 2.38.0(153) and updated to purifier firmware 1.0.13.2 today and now see AQI dots every hour since the update regardless of air quality readings (every entry has been around 1-5 AQI), so it looks like it is fixed for me! I am not currently in any beta program, so everything should be “production” versions.
Edit: I want to add that I didn’t need to take any additional steps after updating the firmware, it just started working.
Thanks for trying. I was hoping it would help. I know your logs got passed on to the devs, so hopefully they can figure out what’s going on with yours.
I did everything you suggested, twice and I’m still not getting dots on the graph. I also have the Wyze App on my MacBook Pro and iPad, and there are no dots showing up on the graph with either of those devices. I’m curious what iPhone you have that it worked and with what iOS.
Another issue, the app is showing an AQI of 10 inside the circle, yet my purifier never showed over 5 on the display for the last hour.
Okay so I’ve concluded that the App isn’t updating the information from my purifier at all because not even the Outdoor Pollutants numbers are changing. However, on the opening screen below the AQI circle it the time period when it lasted updated does change, yet the AQI inside the circle is stuck at 10.
Yeah, submit a log for it, please. We’ll get someone to pass it on to the devs. Keep an eye on it and let me know if something changes because jdb10 had the same thing and suddenly theirs started showing AQI dots even though they hadn’t been previously. It would be good to know why a few people are running into this now when nobody did until the last day or so of the Beta.
So at around 3am all of sudden it is updating and the dots are appearing. There were no updates to the App that I received. But at least it’s now working on my iPhone, iPad and MacBook Pro. I’m curious when the dots are supposed to update because it doesn’t seem to be exactly on the hour as I’m seeing the dots show up 5 to 15 minutes prior to the hour. And sometimes is doesn’t say under the AQI circle how long ago it updated.
So today I noticed that I didn’t get a dot for 12am, it started dots at 1am. Unless the reason is that because there are two 12am’s on the graph and it’s using the last one for today. But that still shouldn’t be because Wyze’s advertising picture of the graph shows dots on both 12am’s and if it can’t do that then fix the picture.
From your graph I see it didn’t register 12am, the same issue I am having. For the second day in a row mine also didn’t show 12am as the start of the new indoor AQI history. So something needs to be tweaked, because even if it is registering 12am as the end of the previous day, it should actually be the beginning of the new day.
