Fix-It Friday - 9/4/2026

Wyze News
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Fix-It Friday Callout
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Well my Forum friends, we made it to Friday! :grinning:

You know what that means. it’s time to start up Fix-It Friday again with a new callout! :tada:

If this is your first Fix-It Friday, welcome! For those of you that have done this before…welcome back! For background, while our communities are not designed to be a replacement for Wyze Support , our community members and community managers do our best to help you out here. As our communities have scaled up, we want to make sure that any outstanding bugs or issues that you folks are facing are on our internal radar and that we’re as transparent as possible in our process of working on them.

How Fix-It Friday Will Work

On the first Friday of each month, we’ll post in each of our communities asking you to share the bugs you’re experiencing.

A few things to keep in mind:

• Please submit only one issue per post or comment. You’re welcome to submit multiple issues, but each should be posted separately.

• If someone has already reported the issue you’re experiencing, please vote for their submission instead of posting it again. Depending on the community, this may mean liking or upvoting it.

• Please submit bugs only. Feature requests should continue to be submitted through the Wishlist to see if it’s in the works or has been requested.

Keeping each issue separate and voting for existing submissions will help us identify the issues affecting the most people and speed up the sorting process.

How We’ll Choose Issues

This is one of the biggest changes from the original Fix-It Friday.

Previously, we selected the top issue from each individual community. This time, we’ll combine the votes across all participating communities to identify the issues receiving the most support overall.

The most-voted issue will not necessarily be the one we select. If a highly voted issue is something the team is already actively investigating or working on, we may skip it and select another issue that isn’t currently on our radar. However, I’ll still let you know that we’re working on the highly voted issue and provide a status update when possible.

The goal is to use your votes to help us uncover and prioritize issues that we may not already be aware of.

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I just want to toss out that the 4/1/26 Android update to the Wyze Car app broke it. I did try reporting it a couple of times, but support never acknowledged anything except they got my log.

The app either completely crashes, or just goes to a white screen when you try to do anything past logging in.

I did create a post in the forum, but didn’t really get traction there, either.

I know it’s the app update because I downloaded a previous apk and it’s working fine.

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How about Wyze fix this issue that has been an issue for 16+ MONTHS:

I’ve two V2’s, one shows the grid, the other does not. Both are on the same firmware:

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Wow, that is odd!
Can you show the device info page with the hardware info and fw info?

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Here they both are, showing different MAC Addresses, and IP addresses, same Firmware, same Plugin Version.

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maybe look at this one again -

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The Wyze Air Purifier is a good product that could be great.

As CarverOfChoice said in the first mention of the Fix-It Friday post…

“Air purifier still goes offline sometimes or stops tracking the aqi.”

Android App Version 3.21.1(962), Air Purifier Firmware Version 1.0.18.0, plugin Version 3.21.0.1

Also for those of us on Android using 3-Button Navigation (not Gesture), the SAVE button on the Manual Fan Speed page is shifted off the bottom of the screen.

Thanks for bringing back Fix-It Friday!

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V3 Pro cameras have been malfunctioning with Alexa automation triggers ever since Wyze did a firmware update with them last year. I used to be able to have person detection as a trigger in Alexa with my V3 pros, and then Wyze did a firmware update that broke that and ever since then no person detection triggers have worked with Alexa automations. That’s definitely a bug. They should fix that I’m pretty certain was caused by their firmware update, and not by Alexa.

Note I reported this over a year ago in this beta thread as soon as the beta firmware that broke it was released:

Never fixed. Obviously firmware related breakage on Wyze’s end.

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Wyze Doorbell v2 repeatedly disconnecting

I can confirm this issue. My VDB v2 keeps showing as offline. When the button gets pressed by my neighbor, the mechanical doorbell will still ring, but everything else is inconsistent. Sometimes my other automations will run delayed but sometimes not at all. One time my automations (flashing color bulbs, and Alexa announcements) happened MINUTES late.

I can’t stream it or anything though. The device says it’s offline, and then will randomly come back online then randomly go offline again for some time. It’s inconsistent. It self-heals and then repeats.

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I have 2 Wyze Cam V3 Pros. One is working in Alexa automations and one is not . I just double-checked.

I have an Wyze cam V4 that works in Alexa routines as well.

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Fix-It Friday – September 11 Update

Thank you to everyone who participated in our first Fix-It Friday since bringing the program back!

We reviewed the submissions and votes across our communities and have narrowed this month’s focus to three issues. Here’s where things currently stand:

1. General microSD Card Issues

Status: Ongoing

We’ve received reports covering a variety of microSD card-related issues. Since this is a broader topic involving several different behaviors, this will be something I provide updates on as I receive meaningful new information rather than necessarily including it in every weekly Fix-It Friday update.

I’m currently working on getting some additional information and updates from the team and will share what I can once I have more to provide.

2. Snooze Notifications Not Working on iOS

Status: More Information Needed

We’re looking for additional logs from iOS users experiencing issues with either Snooze All Notifications From This Camera or Snooze All Notifications.

If you experience this issue, please:

  1. Enable the Snooze option.

  2. Wait a few minutes to allow any notifications that were already in the pipeline to come through.

  3. If you continue receiving notifications after that wait, submit a log from the affected camera by going to:

Camera Settings (gear icon in the upper-right) > Wyze Support > Submit a Log

Once submitted, please post the log number here.

Waiting those few minutes before submitting the log is important because it helps us distinguish notifications that were already being processed before Snooze was enabled from notifications that were generated afterward.

3. Black Bar at the Bottom of Live View in Landscape

Status: Fix Coming

We’ve identified the root cause of the black bar that can cover the bottom portion of the Live View when viewing a camera in landscape mode.

The team is now working the fix into an upcoming app update. We’ll provide more information about the release as it becomes available.

Our next Fix-It Friday update will be September 18. As we move forward, some issues may receive updates more frequently than others depending on whether there is meaningful new information to share.

Thanks again to everyone who submitted issues, voted, and provided information to help us investigate!

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Fix-It Friday – September 18 Update

Time for this week’s Fix-It Friday update! Here’s where things currently stand with the three issues we’ve been tracking this month.

1. General microSD Card Issues

Status: Investigating

We’re still looking into the different microSD card issues being reported and gathering more information about what users are experiencing.

Not everyone is seeing the same behavior, so we’re working to better understand the different issues being reported and determine where they may be coming from.

I’ll continue sharing updates as we learn more.

2. Snooze Notifications Not Working on iOS

Status: More Information Needed

I’m still looking for logs from iOS users experiencing issues with either Snooze All Notifications From This Camera or Snooze All Notifications.

If you experience this issue:

  1. Enable the Snooze option.
  2. Wait a few minutes to allow any notifications that were already in the pipeline to come through.
  3. If notifications continue after that, submit a log from the affected camera by going to:

Camera Settings (gear icon in the upper-right) > Wyze Support > Submit a Log

Once submitted, please post the log number here.

The additional logs will help the team investigate what is happening when Snooze is enabled but notifications continue to come through.

3. Black Bar at the Bottom of Live View in Landscape

Status: Fixed

The fix for the black bar covering the bottom portion of Live View while viewing a camera in landscape mode has been released in Wyze app 3.22.

If you were experiencing this issue, please make sure your Wyze app is updated to version 3.22 or later.

Updates on a Few Other Bugs

While these weren’t part of the three issues selected for this month’s Fix-It Friday, I also wanted to share updates on a couple of other bugs we’ve been tracking.

Thermostat Showing Offline on Some Pixel Devices

The root cause of this issue has been identified, and the team is currently implementing the fix.

Air Purifier UI Issue

We’ve identified the root cause of the issue that can block the controls when trying to manually control an Air Purifier in the app.

The team is currently working to include the fix in the upcoming Wyze app 3.23 release.

Our next Fix-It Friday update will be September 25.

Thanks again to everyone who has submitted issues, provided logs, and helped us gather the information needed to investigate these problems!

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Thanks. I just realized that my thermostat was set to lock it up from direct changes in the physical unit so I couldn’t access it directly or through my phone :sweat_smile:

Luckily everything runs locally okay with saved schedules, etc, but it’s getting close to time to turn my heat back on. It’s good to know this is a pixel issue. That means I should be able to access it on an older secondary device or tablet okay if it’s important. Thanks for that info. :+1:

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Hi everyone, this week’s update will be a little late, i am waiting for some more information on one of the issues. Looking to have it posted tomorrow or Sunday.

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Fix-It Friday – Final September Update

We missed our September 25 update, so before kicking off October’s Fix-It Friday, here’s one final update on the issues we tracked during September.

1. General microSD Card Issues

Status: Investigating

We’re still investigating the different microSD card issues being reported. Since users aren’t all experiencing the same behavior, we’re continuing to gather information to better understand the different issues and what may be causing them.

If you’re experiencing a microSD card issue, please continue to contact Wyze Support and provide as much detail as possible about what you’re seeing.

We’ll continue investigating and will share updates as we have meaningful new information.

2. Snooze Notifications Not Working on iOS

Status: More Information Needed

We’re still looking for additional information from anyone experiencing issues with either Snooze All Notifications From This Camera or Snooze All Notifications on iOS.

If you’re still experiencing this:

  1. Enable the Snooze option.

  2. Wait a few minutes to allow any notifications that were already in the pipeline to come through.

  3. If notifications continue after that, submit a log from the affected camera by going to:

Camera Settings (gear icon in the upper-right) > Wyze Support > Submit a Log

Then post the log number here.

At this time, we haven’t been able to reproduce the issue. If we don’t receive additional reports or logs showing that it is still occurring, we’ll consider this resolved for now.

3. Black Bar at the Bottom of Live View in Landscape

Status: Fixed in Wyze App 3.22

The fix for the black bar covering the bottom portion of Live View in landscape mode was released in Wyze app 3.22.

If you were experiencing this issue and are still seeing it on the latest version of the Wyze app, please let us know.

Updates on Other Bugs

Here are a few updates on other issues we’ve been tracking outside of the three September Fix-It Friday items.

Thermostat Showing Offline After the 3.23 App Update

We’ve identified the root cause of the issue causing some Thermostats to appear offline after updating to Wyze app 3.23.

The team is currently working on the resolution.

Cameras Not Connecting in Groups or Previews

We’ve identified the root cause of an issue causing some cameras to fail to connect when viewing them through camera groups or previews.

The team is currently working on the resolution.

Air Purifier UI Issue

The issue that could block the controls when manually controlling an Air Purifier in the app should be fixed in Wyze app 3.23.

If you were experiencing this issue, please let us know whether 3.23 resolved it for you. If you’re still seeing the problem on the latest version, let us know that as well.

That wraps up our September Fix-It Friday updates. Thank you to everyone who submitted issues, voted, provided logs, and helped us gather information throughout the month.

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Here is the link to October’s Fix-It Friday